Health Care in the Emergency Room: An Analysis of Patient and Staff Attitudes

1976 ◽  
Vol 20 (4) ◽  
pp. 77-82
Author(s):  
M. M. Zajkowski ◽  
D. Afimiwala
Keyword(s):  
Health Care ◽  
Emergency Room ◽  
Waiting Time ◽  
Staff Attitudes ◽  
Emergency Rooms ◽  
Personal Physician ◽  
Teaching Cases ◽  
Evaluation Of Care

The purpose of the investigation was to identify and analyze problems and attitudes which may contribute to the perceived quality of health care in the emergency room. To assess the extent of these problems a 51-item questionnaire was administered in the emergency rooms of two major hospitals. Questionnaires were distributed to Physicians, Nurses, Technicians, and Patients. Results revealed significant differences between patients and staff attitudes toward the emergency status of most patients, the types of illnesses appropriate to the emergency room, treatment for belligerents (in no serious danger), special training of M.D.'s for emergency room duty, the types of patients treated as teaching cases, the major causes of waiting time, types of patients who receive the most and least time in actual treatments, waiting time for various services, types of patients who receive the most and least care, and time spent in treatment and its association with quality of care. Similarities in patient and staff attitudes were found in attitudes towards sources of referral, availability of personal physician, appropriate patient behavior at various stages of diagnosis and/or care, role of the receptionist, ordering of treatment as a function of urgency of the illness, role of communication between doctor and patient, acceptable waiting time before seeing physician, costs associated with care, evaluation of care provided by physicians and nurses, and reimbursement of costs as a function of source of payment.

Patient Response Toward a Change in the System of Health Care Delivery

PEDIATRICS ◽  
1973 ◽  
Vol 52 (2) ◽  
pp. 289-293
Author(s):  
Kathleen J. Motil ◽  
W. John Siar
Keyword(s):  
Health Care ◽  
Health Care Delivery ◽  
Care Delivery ◽  
Poor Quality ◽  
Emergency Rooms ◽  
Patient Response ◽  
Number Of Patients ◽  
Comprehensive Health ◽  
Crisis Care

With the emphasis being placed on comprehensive health care, outpatient clinics in major city hospitals have found it necessary to reevaluate their methods of health care delivery. An increasing number of patients who fail to schedule or keep medical appointments appear for crisis care, resulting in a higher cost of hospital operation due to unnecessary utilization of emergency rooms and the wasting of time of clerical and professional personnel, as well as poor quality of health care due to See the Table in PDF File sporadic clinic attendance. When comparing behavior patterns and attitudes of clinic patients under different methods of health care delivery, patient preferences become apparent.

ANALYSIS OF THE ROLE OF THE ECONOMIST IN PUBLIC HEALTH

Vestnik ◽  
2021 ◽  
pp. 313-316
Author(s):  
И.Г. Турсумбай ◽  
Л.К. Кошербаева
Keyword(s):  
Public Health ◽  
Health Care ◽  
Comparative Analysis ◽  
Health Economics ◽  
Continuous Improvement ◽  
Health Care Workers ◽  
Economic Situation ◽  
Care Workers

Одним из последствий осуществления медицинской деятельности в разнообразных хозяйственных формах является изменение экономического положения работников здравоохранения. От количества и качества их труда зависит экономический результат деятельности лечебно-профилактических учреждений (ЛПУ) в целом. В статье приводится сравнительный анализ занимающихся подготовкой экономистов в области здравоохранения по различным критериям. Подчеркивается необходимость непрерывного совершенствования подготовки управленческих кадров в области экономики здравоохранения в современных условиях развития общества. One of the consequences of the implementation of medical activities in various economic forms is a change in the economic situation of health care workers. The number and quality of their work depends on the economic result of the activities of medical and preventive institutions (LPU) as a whole. The article presents a comparative analysis of the health economists who are engaged in training according to various criteria. The necessity of continuous improvement of training of managerial personnel in the field of health economics in the modern conditions of society development is emphasized.

The role of transformative healthcare technology on quality of life during the COVID-19 pandemic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammad Asif Salam ◽  
Saleh Bajaba
Keyword(s):  
Quality Of Life ◽  
Health Care ◽  
Saudi Arabia ◽  
Service Delivery ◽  
Health Care System ◽  
Service System ◽  
Content Type ◽  
Care System

Purpose The purpose of this study is to investigate the role of the COVID-19 health-care system quality (HSQ) and its impact on the individual (satisfaction) and social (quality of life [QOL]) outcomes in the context of a transformative health-care delivery system using service-dominant logic (SDL). Design/methodology/approach A sample consisting of 1,008 individuals who have experienced the COVID-19 health-care system was drawn from four different regions of Saudi Arabia using the simple random sampling technique. The survey was conducted using an online survey and 1,008 respondents answered, based on their experience and knowledge of the COVID-19 health-care system. Partial least squares structural equation modeling was applied to test the proposed research model. Findings The study findings suggest that service system satisfaction (SAT) significantly mediates the role of the HSQ in delivering and enhancing the QOL. HSQ also has a significant role to play on the SAT as well as the QOL. These findings contribute to the body of knowledge on SDL in the context of HSQ in understanding the significant role of technologies can play in enhancing service satisfaction and better QOL during a crisis such as COVID-19. This study also improves the understanding of the importance of customer-centricity, real-time visibility through tracking and tracing of service flow, agile decision-making, fewer but better-defined service objectives, and finally shaping mindsets and behaviors of all the relevant parties involved in the HSQ service delivery process. Research limitations/implications One of the major limitations of this study is that, although COVID-19 is an ongoing global pandemic, cross-sectional data were collected in only one country. The findings may not be generalizable across subsequent waves of the pandemic. The best practices of HSQ could be studied around the globe and the results used to support continuous improvement. Originality/value This study advances the understanding of the SDL in the context of a transformative health-care system for a transitional economy by focusing on individual and social well-being during an unexpected crisis such as the COVID-19 pandemic. This study also contributes toward the understanding of the roles of enabling technologies to improve the service delivery system which results in an improved SAT, as well as better QOL for the society at large. Based on SDL this research validates the HSQ model, relevant measures and its overall impact on SAT and QOL in the context of a transformative health-care service system in Saudi Arabia.

scholarly journals Patient’s Utility for Various Attributes of Diabetes Care Services

2018 ◽  
Vol 8 (1) ◽  
pp. 1-9 ◽  
Author(s):  
Vinaytosh Mishra ◽  
Cherian Samuel ◽  
S. K. Sharma
Keyword(s):  
Health Care ◽  
Waiting Time ◽  
Diabetes Care ◽  
Care Service ◽  
Group Discussion ◽  
Health Care Service ◽  
Diabetic Patients ◽  
Relative Importance ◽  
Care Services

Diabetes is rising like an epidemic in India. The prevalence of diabetes in India has reached an alarming level of 72.95 millions. The purpose of this article is to assess the relative importance of various health care service attributes in diabetes care. Our study uses secondary research and focus group discussion to identify the attributes of a diabetes specialty clinic. The attributes included in the questionnaire were the quality of the care provide by the health care givers, spend per visit, hospitalization expense, waiting time and the distance to the hospital. Conjoint analysis was used to assess the relative importance of the attributes. It was found that the hospital’s quality was the most important attribute while the distance to the hospital was the attribute with the least importance. Although the quality of the hospital is the most important criterion in selecting a hospital in diabetes care, factors like waiting time, spend per visit, and hospitalization expense play an important role in the selection. We assess the relative importance of these factors for the diabetic patients in India. The study is first of its kind and could help policy makers in designing better health care services in diabetes care.

scholarly journals ACOLHIMENTO COM AVALIAÇÃO E CLASSIFICAÇÃO DE RISCO DE UM PRONTO ATENDIMENTO: CARACTERIZAÇÃO DOS ATENDIMENTOS

2020 ◽  
Vol 3 (6) ◽  
pp. 1-10
Author(s):  
Luriely Rosa Batista JAQUES ◽  
Priscila de Oliveira B. da SILVA ◽  
Maria Eduarda de O. BORGES ◽  
Thalis Murilo PUGLIA ◽  
Carmem Costa MARTINS ◽  
...  
Keyword(s):  
Health Care ◽  
Emergency Room ◽  
Quantitative Research ◽  
Quality Care ◽  
Risk Classification ◽  
Health Care Needs ◽  
Emergency Rooms ◽  
Care Needs ◽  
Female Age ◽  
Care Assistance

O presente estudo teve como objetivo caracterizar os atendimentos realizados no Pronto Atendimento de um hospital do interior paulista, segundo o protocolo de acolhimento com avaliação de classificação de risco. Trata-se de uma pesquisa descritiva e quantitativa, baseada em dados secundários, obtidos na Ficha de Atendimento (FA) de uma unidade de Pronto Atendimento (PA). A maior parte dos usuários atendidos no PA é do sexo feminino, com faixa etária de 0-10 e 31-40 anos. O período de maiores atendimentos realizados pelo serviço foi das 18:01-21:00 horas, seguido do horário das 15:01-18:00 horas.  A classificação de risco que mais se evidenciou no presente estudo foram as cores verde e azul. A população tem procurado utilizar o PA como porta de entrada ao serviço de saúde. Isso demonstra que o fluxo entre os níveis de assistência à saúde deve ser melhor estruturado. Os dados podem servir para melhorar o cuidado com qualidade, direcionando-o para as necessidades de saúde da população, uma vez que se conhecem as características dos pacientes atendidos no Pronto Atendimento.   ASSESSMENT AND RISK CLASSIFICATION RECEPTION AT A MEDICAL CARE UNIT: SERVICES CATEGORIZATION   ABSTRACT The present study aims at categorizing medical services in an Emergency Room in a hospital at Paulista countryside in line with the reception protocol for assessment and risk classification. It is a case of descriptive and quantitative research based on a secondary database, obtained from Medical Charts (MC) at an Emergency Room (ER). Most of the patients assisted at the ER were female; age ranged from 0-10 and 31-40 years old. Most of the procedures were performed from 6:01 pm. to 9 pm., followed by 3:01 pm. to 6 pm. In the present study, green and blue risk classifications were the most frequent. People have seen the ER as an entry point for health care assistance, evidencing that the flow among assistance levels must have a better organization. Data might be useful to improve quality care, meeting people’s health care needs since the characteristics of the patients who are assisted by Emergency Rooms are known.   Descriptors:  Reception. Classification. Emergency Nursing.

A atuação do enfermeiro auditor na qualidade da assistência à saúde: revisão bibliográfica integrativa

2021 ◽  
Vol 21 (83) ◽  
Author(s):  
Gabriela Marchiori do Carmo Azzolin
Keyword(s):  
Health Care ◽  
Quality Of Care ◽  
Quality Of Health Care ◽  
Nursing Process ◽  
Inclusion Criteria ◽  
Great Relevance ◽  
Role Of Nursing ◽  
Selection Of

Objetivo: descrever a atuação do enfermeiro auditor na qualidade da assistência a saúde. Método: trata-se de uma revisão integrativa de artigos publicados no período de 2015 a 2020. A pesquisa e seleção dos artigos foi realizada nas bases de dados: BEDENF, LILACS e MEDLINE, por meio dos descritores “Enfermagem”, “Auditoria de enfermagem” , “Registros de enfermagem” e “ Qualidade da assistência à saúde”. Os critérios de inclusão foram artigos online gratuitos, com textos completos, publicados de 2015 a 2020, nos idiomas português e inglês. Resultados: foram selecionados 11 artigos, por cumprirem os critérios estabelecidos no estudo. Na análise dos resultados foi possível evidenciar a importância significativa da qualidade dos registros no processo de enfermagem. Conclusão: a atuação da enfermagem na auditoria tem ganhado notoriedade nos últimos anos, por ser de grande relevância para a qualidade da assistência prestada e abranger muito mais que a gestão de custos.Palavras-chave: Enfermagem; Auditoria de enfermagem; Registros de enfermagem; Qualidade da assistência à saúde. The auditor's nurse's performance in the quality of health care: integrative bibliographic review ABSTRACTObjective: to describe the role of the nurse auditor in the quality of health care. Method: this is an integrative review of articles published from 2015 to 2020. The research and selection of articles was carried out in the databases: BEDENF, LILACS and MEDLINE, using the descriptors “Nursing”, “Nursing audit "," Nursing records "and" Quality of health care ". The inclusion criteria were free online articles, with full texts, published from 2015 to 2020, in Portuguese and English. Result: 11 articles were selected, as they meet the criteria established in the study. In the analysis of the results, it was possible to highlight the significant importance of the quality of the records in the nursing process. Conclusio: the role of nursing in the audit has gained notoriety in recent years, as it is of great relevance to the quality of care provided and covers much more than cost management.Keywords: Nursing; Nursing audit; Nursing records; Quality of health care.

What do malaysian think of the quality of healthcare delivered?: a qualitative analysis of written impression (Preprint)

2021 ◽  
Author(s):  
Nur Wahida Zulkifli
Keyword(s):  
Health Care ◽  
Service Delivery ◽  
Waiting Time ◽  
Health Care Services ◽  
Health Care Facilities ◽  
Opinion Poll ◽  
Healthcare Facilities ◽  
The Public ◽  
Care Services

BACKGROUND The public opinion and experience on the health care services are crucial to provide valuable insight towards improving and strengthening the health care systems. OBJECTIVE This study aims to explore the public perspective regarding the quality of health care services rendered by the health care facilities in Malaysia. METHODS The snowballing strategy was used to reach the target through an online opinion poll with three open-ended questions on the strengths of the healthcare facilities, their expectation and suggestion for improvement along with the sociodemographic characteristic. Data were analysed using a thematic approach. RESULTS A total of 800 participants (68% of females and 32% of males) participated. Their responses were grouped into 5 main themes namely: (1) system; (2) input; (3) service delivery; (4) outputs; (5) outcomes. Public feel that they are respected and treated with care by the healthcare providers. However, most of the participants highlighted the issue of long waiting time when they visited healthcare facilities. In relation to this issue, they suggested the facilities to have more staff especially doctors to improve current service. CONCLUSIONS In conclusion, enhancing service delivery by reducing the waiting time, should be the main focus as viewed by the public. The quality of services provided would certainly be improved by having sufficient resources including healthcare workers.

The role of electronic medical records in improving the quality of health care services: Comparative study

2019 ◽  
Vol 127 ◽  
pp. 63-67 ◽  
Author(s):  
Omar Ayaad ◽  
Aladeen Alloubani ◽  
Eyad Abu ALhajaa ◽  
Mohammad Farhan ◽  
Sami Abuseif ◽  
...  
Keyword(s):  
Health Care ◽  
Comparative Study ◽  
Electronic Medical Records ◽  
Quality Of Health Care ◽  
Medical Records ◽  
Health Care Services ◽  
Care Services
Sign in / Sign up

Export Citation Format

Share Document