scholarly journals Doing and Negotiating Transgender on the Front Line: Customer Abuse, Transphobia and Stigma in the Food Retail Sector

2021 ◽  
pp. 095001702097733
Author(s):  
Anastasios Hadjisolomou
Keyword(s):  
Coping Strategies ◽  
Service Work ◽  
Limited Attention ◽  
Retail Sector ◽  
Negative Consequences ◽  
Front Line ◽  
Food Retail ◽  
Service Employees ◽  
Workplace Experiences ◽  
Lgbt Populations

Despite growing research on LGBT+ populations, few studies have examined transgender individuals’ specific workplace experiences, whose voice is often subsumed in a wider category. This article presents the story of Kathrine, a female transgender food retail worker, and discusses the abusive, discriminatory and transphobic behaviour of customers, which has received limited attention in the sociology of service work literature. The article reveals the stigmatization of transgender employees by customers, which is expressed through micro-aggressions, such as mis-gendering, mocking and harassing, and is often neglected and/or tolerated by management. Kathrine discusses the coping strategies she utilizes to reduce the negative consequences of the stigma, and to negotiate and protect her gender identity. These include confronting and/or refusing to serve transphobic customers, reflecting her resilience towards discrimination and abuse. The article calls for further research to understand transgender service employees’ experiences and the complexity and diversity of coping strategies used by stigmatized workers.

Determining Emotional Tone and Verbal Behavior in Patients With Tinnitus and Hyperacusis: An Exploratory Mixed-Methods Study

2019 ◽  
Vol 28 (3) ◽  
pp. 660-672
Author(s):  
Suzanne H. Kimball ◽  
Toby Hamilton ◽  
Erin Benear ◽  
Jonathan Baldwin
Keyword(s):  
Mixed Methods ◽  
Verbal Behavior ◽  
Coping Strategies ◽  
Mixed Methods Study ◽  
Self Report ◽  
Anxiety And Depression ◽  
Negative Consequences ◽  
Emotional Tone ◽  
Explanatory Mixed Methods ◽  
Quantitative Results

Purpose The purpose of this study was to evaluate the emotional tone and verbal behavior of social media users who self-identified as having tinnitus and/or hyperacusis that caused self-described negative consequences on daily life or health. Research Design and Method An explanatory mixed-methods design was utilized. Two hundred “initial” and 200 “reply” Facebook posts were collected from members of a tinnitus group and a hyperacusis group. Data were analyzed via the LIWC 2015 software program and compared to typical bloggers. As this was an explanatory mixed-methods study, we used qualitative thematic analyses to explain, interpret, and illustrate the quantitative results. Results Overall, quantitative results indicated lower overall emotional tone for all categories (tinnitus and hyperacusis, initial and reply), which was mostly influenced by higher negative emotion. Higher levels of authenticity or truth were found in the hyperacusis sample but not in the tinnitus sample. Lower levels of clout (social standing) were indicated in all groups, and a lower level of analytical thinking style (concepts and complex categories rather than narratives) was found in the hyperacusis sample. Additional analysis of the language indicated higher levels of sadness and anxiety in all groups and lower levels of anger, particularly for initial replies. These data support prior findings indicating higher levels of anxiety and depression in this patient population based on the actual words in blog posts and not from self-report questionnaires. Qualitative results identified 3 major themes from both the tinnitus and hyperacusis texts: suffering, negative emotional tone, and coping strategies. Conclusions Results from this study suggest support for the predominant clinical view that patients with tinnitus and hyperacusis have higher levels of anxiety and depression than the general population. The extent of the suffering described and patterns of coping strategies suggest clinical practice patterns and the need for research in implementing improved practice plans.

Understanding professional distress through social representations: Investigating the shared experience of healthcare social workers in Canada

2021 ◽  
pp. 002087282096742
Author(s):  
Lilian Negura ◽  
Maude Lévesque
Keyword(s):  
Social Workers ◽  
Subjective Experience ◽  
Social Representations ◽  
Social Representation ◽  
Front Line ◽  
Shared Experience ◽  
Organizational Contexts ◽  
Workplace Experiences ◽  
The Social ◽  
Canadian Provinces

Our study sought to refine our understanding of professional distress by examining the experience of healthcare social workers in the following three Canadian provinces: Manitoba, Ontario and New Brunswick. Thirty semi-directed interviews were conducted to explore the social workers’ social representation of professional distress and its ties to professional identity and growing organizational constraints. Attitudes, work–life imbalances, and negative workplace experiences were found to increase the subjective experience of distress. Current psychosocial and organizational contexts of front-line practitioners are contributors to their professional distress, a matter further exacerbated by the misrepresentation of social work by colleagues and service beneficiaries.

scholarly journals Traditional capacity for weather prediction, variability and coping strategies in the front line states of nigeria

2012 ◽  
Vol 03 (04) ◽  
pp. 625-630 ◽  
Author(s):  
Shukurat Adunni Sanni ◽  
Kolapo Olatunji Oluwasemire ◽  
Nnadozie Okonkwo Nnoli
Keyword(s):  
Coping Strategies ◽  
Weather Prediction ◽  
Front Line ◽  
And Coping

scholarly journals Perceptions of Food Retailers Regarding Climate Change and Greenhouse Gas Emissions

2021 ◽  
Vol 5 (4) ◽  
pp. 26-35
Author(s):  
Ayanda Pamella Deliwe ◽  
Shelley Beryl Beck ◽  
Elroy Eugene Smith
Keyword(s):  
Climate Change ◽  
Greenhouse Gas Emissions ◽  
Greenhouse Gas ◽  
Greenhouse Gas Emission ◽  
Harmful Effect ◽  
Retail Sector ◽  
Food Retail ◽  
Gas Emissions ◽  
Food Retailers ◽  
The Impact

Objective – This paper sets out to assess perceptions of food retailers regarding climate change, greenhouse gas emission and sustainability in the Nelson Mandela Bay region of South Africa. The primary objective of this study is to investigate the food retailers’ greenhouse gas emissions strategies. Climate change catastrophic potential and the harmful effect that it has had on the community and businesses has led to it being given attention from social media and in literature. Methodology/Technique – This paper covered a literature review that provided the theoretical framework. The empirical study that was carried out included self-administered questionnaires which were distributed to 120 food retailers who were selected from the population using convenience sampling. Findings - The results revealed that most of the respondents were neutral towards the impact of operational factors regarding GHG emission in the food retail sector. Novelty - There is limited research that has been conducted among food retailers from the designated population. The study provided guidelines that will be of assistance to food retailers when dealing with climate change and greenhouse gas emissions impact in the food retail sector. Type of Paper: Empirical. JEL Classification: L66, Q54, Q59. Keywords: Climate Change; Food Retailers; Greenhouse Gas Emissions; Perceptions; Strategies; Sustainability Reference to this paper should be made as follows: Deliwe, A.P; Beck, S.B; Smith, E.E. (2021). Perceptions of Food Retailers Regarding Climate Change and Greenhouse Gas Emissions, Journal of Business and Economics Review, 5(4) 26–35. https://doi.org/10.35609/jber.2021.5.4(3)

The power of information on customers’ social withdrawal and citizenship behavior in a crowded service environment

2019 ◽  
Vol 30 (1) ◽  
pp. 23-47 ◽  
Author(s):  
Shuqin Wei ◽  
Tyson Ang ◽  
Nwamaka A. Anaza
Keyword(s):  
Social Interactions ◽  
Customer Service ◽  
Social Withdrawal ◽  
Citizenship Behavior ◽  
Negative Consequences ◽  
Service Experience ◽  
Content Type ◽  
Service Employees ◽  
Service Environment ◽  
Extended Service

PurposeCrowding in service environments is a constant concern for many firms due to the negative consequences it has on consumers and companies alike. Yet, scant empirical research exists on firm-generated initiatives aimed at improving customer service experiences in crowded situations. The purpose of this paper is to investigate how information, a managerially actionable variable, influences social interactions (in the form of customer social withdrawal and citizenship behavior) and service experience.Design/methodology/approachTwo experimental studies were conducted using an extended service context.FindingsThis research demonstrates that receiving information about crowds in advance results in heightened social withdrawal, which improves customer service experience. However, providing consumers with a platform to share crowding information increases customers’ citizenship behavior toward service employees and other customers, which, in turn, improves customer service experience.Practical implicationsFor extended service encounters (e.g. air travel) where social interactions are inevitable, companies should encourage customers to share their real-time experiences with other customers in hopes of creating more positive social interactions (e.g. citizenship behavior) within the crowded environment.Originality/valueExisting investigations of crowding stem from an overemphasis on the physical and atmospheric aspects of the environment by treating crowds as a “fixture” in the servicescape, rather than as “active participants” involved in the crowding environment. While the mere presence of crowds alone has negative effects, this research takes it a step further by examining interactions among and between customers and service employees within the crowded service environment.

The burden of foster children in Nigeria : deconstructing their existential realities and the will to survive

2021 ◽  
Vol 11 (1) ◽  
pp. 229-247
Author(s):  
Ezebunwa E. Nwokocha ◽  
Turnwait O. Michael
Keyword(s):  
Coping Strategies ◽  
Foster Children ◽  
Rational Choice Theory ◽  
Choice Theory ◽  
Sampling Technique ◽  
Sub Saharan Africa ◽  
Negative Consequences ◽  
Young Family ◽  
Child Fosterage ◽  
Sub Saharan

Child fosterage is one of the major manifestations of lack of capacity to cater for young family members in several societies of sub-Saharan Africa, which is reputed for prolific and sustained childbearing in the context of poverty. In Nigeria, the practice remains rife, with attendant negative consequences for foster children and communities in some cases. This paper, therefore, examined the challenges and coping strategies adopted by foster children in Bayelsa State, which was identified as one of the areas with high rates of child fosterage in Nigeria. Ethnomethodology and the rational choice theory were adopted as the theoretical framework. A total of 408 copies of a questionnaire were administered on respondents through a multistage sampling technique. Six in-depth interviews and two focus group discussions were conducted with foster children. The challenges reported by these children included physical abuse and maltreatment, lack of love and care, and lack of freedom of speech and boldness. Among the coping strategies identified by the foster children were endurance and silence, obedience and humility, and the uptake of paid jobs. There is, therefore, an urgent need for sustained fertility decline in order to discourage unnecessary child fosterage in Bayelsa and other states in Nigeria.

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