Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs

2017 ◽  
Vol 23 (9) ◽  
pp. 8131-8137 ◽  
Author(s):  
Qasim Ali Nisar ◽  
Asma Imran ◽  
Noraini Binti Othman ◽  
Bidayatul Akmal Binti Mustafa Kamil ◽  
Leonis Marchalina
Keyword(s):  
Emotional Intelligence ◽  
Longitudinal Study ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Moderating Role

scholarly journals Examining organizational justice, emotional exhaustion and workplace bullying as antecedents of organizational commitment: A developing country’s perspective

2020 ◽  
Vol 4 (1) ◽  
pp. 123-142
Author(s):  
Shahzad Khurram ◽  
Anjeela Khurram ◽  
Saad Hassan ◽  
Seerat Fatima
Keyword(s):  
Organizational Commitment ◽  
Organizational Justice ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Workplace Bullying ◽  
Positive Relation ◽  
Cross Sectional ◽  
Service Employees ◽  
Moderating Role

This study examines the effects of Emotional Exhaustion, Emotional Labor and Workplace Bullying on Organizational Commitment and moderating role of Organizational Justice on these relationships. For this quantitative study of cross-sectional nature, data have been collected from sample of the sales representatives and service employees working in cellular companies of Pakistan. Of 700 questionnaires that were distributed, 335 completely filled questionnaires were returned. Data have been analyzed using SPSS 20 & PROCESS and results suggest a positive relation between Organizational Commitment and Emotional Labor, while Emotional Exhaustion and Workplace Bullying are found negatively correlated to Organizational Commitment. Moreover, Organizational Justice shows moderating effect on Emotional Exhaustion- Organizational Commitment relationship only.

Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan

2019 ◽  
Vol 33 (4) ◽  
pp. 721-733
Author(s):  
Sonia Pervaiz ◽  
Amjad Ali ◽  
Muhammad Asif
Keyword(s):  
Emotional Intelligence ◽  
Secondary Teachers ◽  
Private Schools ◽  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Surface Acting ◽  
Content Type ◽  
Mediating Role ◽  
Teaching Satisfaction

Purpose Emotional intelligence (EI) is crucial to determine the emotional labor (EL) strategies and satisfaction of teachers. The purpose of this paper is to investigate the relationships of EI with EL strategies, emotional exhaustion and teaching satisfaction (TS) of secondary teachers in private schools. Design/methodology/approach A self-administered questionnaire was used to collect data conveniently from 322 secondary teachers working in 22 private schools. Findings Results indicate that teachers’ EI positively affect surface acting, expression of naturally felt emotions (ENFE) and TS. Surface acting and ENFE are positively related with TS. Deep acting and ENFE exhibit positive relations with emotional exhaustion of teachers. The study also confirms direct as well as indirect effects of EI on TS through surface acting and ENFE. Practical implications This study recommends teachers to make a higher use of surface acting and ENFE because they produce the most TS and the least emotional exhaustion. Originality/value This is the first study that examines the mediating role of EL strategies for EI and TS.

THE EMOTIONAL LABOR AND BURNOUT IN MARRIED FEMALE DOCTORS OF PAKISTAN: THE MODERATING ROLE OF WORK-FAMILY CONFLICT

2021 ◽  
Vol 37 (04) ◽  
pp. 422-432
Author(s):  
Faiqa Yaseen ◽  
Qurat Ul Ain ◽  
Jamal Yousaf
Keyword(s):  
Emotional Exhaustion ◽  
Emotional Labor ◽  
Family Conflict ◽  
Surface Acting ◽  
Work Family Conflict ◽  
Cross Sectional ◽  
Work Family ◽  
Married Female ◽  
Moderating Role

The current study aimed to investigate the moderating role of work-family conflict between emotional labor (surface acting) and burnout (emotional exhaustion) in married female doctors. A cross-sectional study was carried out on 200 married female doctors working in public and private hospitals. Data was collected using the three reliable and valid scales. Findings revealed that work-family conflict is the significant moderator. The results indicated that at the low level of work-family conflict, the association of surface acting and emotional exhaustion was not significant (B = .02, SE = .17, p > .05) whereas at a moderate level of work-family conflict (B = .46, SE = .12, p < .01) the association between the surface acting and emotional exhaustion is significant. When the level of work-family conflict is high then the association of surface acting and emotional exhaustion is highly significant (B = .91, SE = .19, p = >.001).The findings are discussed in light of existing literature.

scholarly journals Motivations for Volunteerism, Satisfaction, and Emotional Exhaustion: The Moderating Effect of Volunteers’ Age

2019 ◽  
Vol 11 (16) ◽  
pp. 4477 ◽  
Author(s):  
Mercedes Aranda ◽  
Salvatore Zappalà ◽  
Gabriela Topa
Keyword(s):  
Longitudinal Study ◽  
Emotional Exhaustion ◽  
Moderating Effect ◽  
Social Motives ◽  
Older Volunteers ◽  
Social Motivations ◽  
Healthcare Volunteers ◽  
Moderating Role

This investigation aims to explore the moderating role of volunteers’ age in the relation between motivations for volunteering and, respectively, satisfaction with volunteerism and emotional exhaustion. A longitudinal study was conducted with a sample of 241 Spanish healthcare volunteers. Results show that volunteers’ age moderates the relations between social motivations and satisfaction, and social motivations and volunteers’ emotional exhaustion, and also between growth motivations and satisfaction, and volunteers’ emotional exhaustion. The relationships between security motivations and satisfaction and emotional exhaustion are not moderated by age. Our findings underline that, for younger volunteers, satisfaction decreases when social motives are high, rather than low, and, in the opposite, emotional exhaustion increases when growth motives are high, rather than low. For older volunteers, instead, the only significant effect concern satisfaction, which is higher when social motives are high, rather than low.

Sign in / Sign up

Export Citation Format

Share Document