scholarly journals Participatory Design for Innovation in Access to Justice

Daedalus ◽  
2019 ◽  
Vol 148 (1) ◽  
pp. 120-127 ◽  
Author(s):  
Margaret Hagan

Most access-to-justice technologies are designed by lawyers and reflect lawyers' perspectives on what people need. Most of these technologies do not fulfill their promise because the people they are designed to serve do not use them. Participatory design, which was developed in Scandinavia as a process for creating better software, brings end users and other stakeholders into the design process to help decide what problems need to be solved and how. Work at the Stanford Legal Design Lab highlights new insights about what tools can provide the assistance that people actually need, and about where and how they are likely to access and use those tools. These participatory design models lead to more effective innovation and greater community engagement with courts and the legal system.

Author(s):  
Loris Barbieri ◽  
Agostino Angilica ◽  
Fabio Bruno ◽  
Maurizio Muzzupappa

The importance of participatory design (PD) is progressively increasing thanks to its capacity to explore a wide variety of concepts, thus increasing the opportunity to create a successful product. In fact the design process should not be a solo activity, as designers often need inputs and other points of view, especially from end-users. According to the ultimate idea of PD, end-users are actively involved in the various activities of the product development to ensure that their needs and desires are satisfied. This paper presents a novel approach to the participatory design of product interfaces in a user-centered design (UCD) process. The approach is based on an interactive tool that allows end-users to design custom user interfaces of household appliances taking advantage of their own needs and experiences. The tool incorporates the analytical and more abstract knowledge of the designers codified in the form of aesthetical, technological and manufacturing constraints (i.e., limitations in the number and geometry of interface components, a limited number of colors, a discretization of the area where interface widgets are placed). This solution allows the end-users to directly design their favorite interface without the interference of any other subject. Through an accurate analysis of the choices done by the users, the designers are able to access to the deepest level of the users’ expression in order to catch their latent needs and tacit knowledge. The tool has been designed in order to make possible to immediately perform usability tests on the designed interface by using a Mixed Reality prototype. The paper describes the development of the tool and proposes a methodology that has been specifically addressed to include this tool in a design process based on UCD principles. Both the tool and the methodology are presented through the description of a case-study related to the redesign of a washing machine dashboard. Experimental results show that the proposed tool can be an effective support to design product interfaces during PD sessions.


2021 ◽  
Author(s):  
◽  
Fetu Ese

<p>A significant problem for struggling communities in New Zealand is disconnection from the environment and a loss of cultural values. These issues cause disengagement and division between the people and the environment. Social stability gradually declines, leading to participation within one’s community being discouraged. Investigations into community engagement and the enhancement of the community environment suggest there has been a failure to address the current issues affecting struggling communities. Disconnect and disregard for Indigenous values in communities prove to be a defining factor in the relationship between people and the environment. Indigenous Māori incorporated Mātauranga (knowledge), Tikanga (customs) and Māori values in their way of life which proved instrumental in their development and sense of Kotahitanga (unity) between themselves and with the environment. This allowed Māori to become one with the land and for Whanaungatanga (sense of belonging) and Kaitiakitanga (guardianship of the land) to spread through the people. However, these values have been compromised and subsequently lost due to the European influence on the land and on Māori people. There needs to be a vigorous search for answers on how to reconnect people with these values so as to build strong and united communities.  This design research looks at ways of enhancing the struggling community of Takapūwāhia, Porirua, and the local iwi, Ngāti Toa. It seeks to address problems of disconnect, disengagement and loss of values between the environment and the people. This research aims to answer the research question ‘How can we unite a community by implementing Indigenous values when designing for people?’ The first step will be to undertake a literature review and evaluation of various case studies relevant to the research question. Then community engagement will take place so people can come together to evaluate existing problems and to enable the voice and vision of the people to influence the final design outcome. Effective methods of community engagement will be employed through Participatory and Consultative Design which will provide ways of communicating ideas and solutions.  Design experiments will be carried out on the identified problem degraded sites within the Takapūwāhia community. These will be presented back to the community with participation with other community members in the design process, contributing to community growth and identity.  With the key objective of the research being to unite the Takapūwāhia community, this will be achieved through their voice and their vision being integral to the design outcome, which will portray a story unique to the people of Ngāti Toa and to Takapūwāhia, exploring Māori symbolism essential to Ngāti Toa and integrating Māori values with Landscape Architecture. This will connect people to the design, this particular place and to the environment and help achieve the goal of the project of creating a sense of unity, ownership and belonging, of Kotahitanga, Whanaungatanga and Kaitiakitanga.</p>


2021 ◽  
Author(s):  
◽  
Fetu Ese

<p>A significant problem for struggling communities in New Zealand is disconnection from the environment and a loss of cultural values. These issues cause disengagement and division between the people and the environment. Social stability gradually declines, leading to participation within one’s community being discouraged. Investigations into community engagement and the enhancement of the community environment suggest there has been a failure to address the current issues affecting struggling communities. Disconnect and disregard for Indigenous values in communities prove to be a defining factor in the relationship between people and the environment. Indigenous Māori incorporated Mātauranga (knowledge), Tikanga (customs) and Māori values in their way of life which proved instrumental in their development and sense of Kotahitanga (unity) between themselves and with the environment. This allowed Māori to become one with the land and for Whanaungatanga (sense of belonging) and Kaitiakitanga (guardianship of the land) to spread through the people. However, these values have been compromised and subsequently lost due to the European influence on the land and on Māori people. There needs to be a vigorous search for answers on how to reconnect people with these values so as to build strong and united communities.  This design research looks at ways of enhancing the struggling community of Takapūwāhia, Porirua, and the local iwi, Ngāti Toa. It seeks to address problems of disconnect, disengagement and loss of values between the environment and the people. This research aims to answer the research question ‘How can we unite a community by implementing Indigenous values when designing for people?’ The first step will be to undertake a literature review and evaluation of various case studies relevant to the research question. Then community engagement will take place so people can come together to evaluate existing problems and to enable the voice and vision of the people to influence the final design outcome. Effective methods of community engagement will be employed through Participatory and Consultative Design which will provide ways of communicating ideas and solutions.  Design experiments will be carried out on the identified problem degraded sites within the Takapūwāhia community. These will be presented back to the community with participation with other community members in the design process, contributing to community growth and identity.  With the key objective of the research being to unite the Takapūwāhia community, this will be achieved through their voice and their vision being integral to the design outcome, which will portray a story unique to the people of Ngāti Toa and to Takapūwāhia, exploring Māori symbolism essential to Ngāti Toa and integrating Māori values with Landscape Architecture. This will connect people to the design, this particular place and to the environment and help achieve the goal of the project of creating a sense of unity, ownership and belonging, of Kotahitanga, Whanaungatanga and Kaitiakitanga.</p>


Author(s):  
Arsineh Boodaghian Asl ◽  
Michel Gokan Khan

Participatory design is a technique which is being used by system designers to involve the end users and product owners throughout the design process. Even though utilizing this approach brings customers to the design process, implementing it requires a budget, a place, time, and other resources. This chapter demonstrates a model-based approach to facilitate the selection of interviews for each design phase such as listing elements for the interface, choosing location for components, making decision for the general look of the component, finally making the component interactable. Interface designers can use the model to choose different type of interview method for different design phases such as interface components, sketching, lo-fi prototyping and hi-fi prototyping, according to their resources. The research focus is on four different participatory design interview method, which are GUI-ii face-to-face, GUI-ii screen-sharing, GUI-ii Ozlab, and traditional face-to-face interview.


Author(s):  
Horia D. Pitariu ◽  
Daniela M. Andrei ◽  
Adriana M. Guran

The present chapter focuses on the idea of rethinking the concept of usability moving from the traditional view of usability expressed in the internal characteristics of the product towards usability understood as deriving from the quality of interactions between humans, their work and the web design product. Usability is not only an add-on or a final result in the design process but it is embedded as a main concern within the design process itself. Related to this perspective on usability, the authors discussed the design models which can support it and argued on the importance of using social research tools for a better understanding of the people and their needs starting with the very first stage of design. Further on the authors have provided a brief description of the most frequently used research methods in user needs analysis (interviews, focus groups and surveys) together with short guidelines in preparing and using these methods. The last part is dedicated to the illustration of user needs analysis taken from two of their research projects.


2008 ◽  
pp. 107 ◽  
Author(s):  
Alice Woolley

Access to justice is an integral component of the legal system. However, the question of upon whose shoulders the obligation of ensuring this access should fall has been widely debated. In particular, do lawyers, as part ofthe legalprofession, have a special obligation to foster access to justice? In this article, the author explores the legitimacy of various arguments with respect to whether lawyers should carry this obligation to a greater extent than other members of society. The author begins by critiquing the traditional arguments related to imposing such an obligation on lawyers — for instance, the refined monopoly arguments. She then goes on to critically consider an alternative argument: that imperfections in the marketfor legal services justify the existence of a special obligation for lawyers. An examination of the limitations of this justification follows. Overall, the author concludes that while the arguments arising from imperfections in the legal market offer the best justification for seeing lawyers have a special obligation to ensure access tojustice, the claims from the argument are modest ones, and any policy response in furtherance of such an obligation should be similarly modest.


Author(s):  
Konstantin Aal ◽  
Anne Weibert ◽  
Kai Schubert ◽  
Mary-Ann Sprenger ◽  
Thomas Von Rekowski

The case study presented in this chapter discusses the design and implementation of an online platform, “come_NET,” in the context of intercultural computer clubs in Germany. This tool was built in close cooperation with the children and adult computer club participants. It was designed to foster the sharing of ideas and experiences across distances, support collaboration, and make skills and expertise accessible to others in the local neighborhood contexts. In particular, the participatory-design process involving the children in the computer clubs fostered a profound understanding of the platform structure and functionalities. The study results show how younger children in particular were able to benefit, as the closed nature of the platform enabled them to gather experience as users of social media, but in a safe and controlled environment.


2021 ◽  
Vol 27 (2) ◽  
pp. 173-195
Author(s):  
Jill Theresa Messing ◽  
Meredith E Bagwell-Gray ◽  
Allison Ward-Lasher ◽  
Alesha Durfee

Protection orders (POs) are one legal system resource available to survivors of intimate partner violence. Many survivors choose not to obtain a PO, yet prior research has not examined the perspectives of these survivors. This study examined the open-ended survey responses ( n = 308) regarding the choice not to obtain a PO by survivors residing in emergency shelters in the United States. Content analysis indicated that many survivors made deliberate decisions to not seek safety through this venue. Survivors indicated that a PO may increase their partner’s violence, identified substantial barriers, evaluated a PO as unnecessary, preferred alternative strategies, were dealing with complex partner dynamics, and chose to protect their loved ones by not seeking a PO. Women with marginalized identities, in particular, indicated that there are multiple costs to seeking interventions within the legal system. Structural changes are needed within the legal system to facilitate access to justice for survivors.


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