scholarly journals Study on the Intention of Foreign Trade Driven by Cross-Border E-Commerce Based on Blockchain Technology

2021 ◽  
Vol 2021 ◽  
pp. 1-10
Author(s):  
Tiange Gao
Keyword(s):  
Information Quality ◽  
Theoretical Foundation ◽  
Three Dimensions ◽  
Delivery Time ◽  
Cross Border ◽  
Blockchain Technology ◽  
Influence Mechanism ◽  
Willingness To Purchase ◽  
Logistics Service Quality

Cross-border e-commerce is also facing the problems of cross-border goods selling counterfeit, long delivery time of cross-border logistics, and high cross-border payment fee in the process of development. Blockchain technology, with its characteristics of high trustworthiness, traceability, and information immutability, can be applied to the field of cross-border e-commerce, providing a new direction for cross-border e-commerce to solve these problems. At the present stage, scholars at home and abroad mainly study how blockchain technology is applied in cross-border e-commerce, explore the specific mode of combining blockchain technology with cross-border e-commerce, and lay the theoretical foundation for the application of blockchain technology in cross-border e-commerce, while less research is conducted on the application effect of blockchain technology in cross-border e-commerce. Based on this, this paper researches the influence mechanism of the application of blockchain technology in cross-border e-commerce on consumers’ willingness to purchase, explains the current situation of the application of blockchain technology in various fields of cross-border e-commerce, and on this basis, divides the quality of the blockchain system of cross-border e-commerce into three dimensions of commodity information quality, logistics service quality, and payment security.

scholarly journals Evaluasi Kualitas Layanan Website Alumni Menggunakan Metode Webqual 4.0

2019 ◽  
Vol 5 (2) ◽  
pp. 105
Author(s):  
Anisa Yulandari ◽  
Wing Wahyu Winarno ◽  
Asro Nasiri
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Job Seekers ◽  
End User ◽  
Interaction Quality ◽  
Service Interaction

Website Portal Alumni Amikom Yogyakarta yang dapat diakses pada alamat domain alumni.amikom.ac.id merupakan bagian dari Universitas Amikom Yogyakarta yang berfungsi sebagai sarana berbagi informasi sekaligus bertindak sebagai penghubung antara perusahaan pencari tenaga kerja dan para pencari kerja khususnya alumni Universitas Amikom Yogyakarta. Selama ini website alumni sudah berjalan belum dilakukan evaluasi terhadap kualitas layanan website yang didasarkan pada persepsi pengguna akhir sebagai umpan balik kepada pengelola website sehingga pengelola dapat mengetahui sejauh mana kepuasan pengguna dan kualitas layanan yang sudah diberikan. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas layanan website alumni menggunakan tiga dimensi yang ada pada metode Webqual 4.0. Tiga dimensi itu sendiri terdiri dari Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Pendistribusian kuisioner dilakukan terhadap 200 sampel responden. Kesimpulan dari penelitian ini adalah adanya pengaruh ketiga dimensi Webqual 4.0 terhadap kepuasan pengguna. Dimensi yang paling berpengaruh yaitu Kualitas Informasi dan Kualitas Interaksi Layanan. Hal ini berarti peningkatan dapat dilakukan pada indicator yang memiliki nilai rata-rata terendah. Peningkatan pada dimensi Kualitas Informasi dapat dilakukan perbaruan secara berkala sehingga informasi yang disajikan menjadi lebih relevan. Sedangkan untuk dimensi Kualitas Interaksi Layanan dapat dilakukan dengan meningkatkan pelayanan terhadap keluhan seputar website alumni.Kata Kunci — Kualitas Layanan, Website Alumni, Webqual 4.0The Alumni Amikom Yogyakarta Website which can be accessed at the domain address alumni.amikom.ac.id is part of the Amikom University of Yogyakarta which serves as a means of sharing information while acting as a liaison between the company and job seekers, especially alumni of Yogyakarta Amikom University. So far, the alumni website has been running, yet an evaluation of the quality of website services has been carried out based on the perception of the end user as feedback to the website manager so that the manager can find out how far the user satisfaction is and the quality of the service provided. The purpose of this study is to determine the quality of the alumni website service using three dimensions that exist in the method of Webqual 4.0, there are Usability, Information Quality, and Service Interaction Quality. The conclusion of this study is the influence of the three dimensions of Webqual 4.0 on user satisfaction. The most influential dimensions are Information Quality and Service Interaction Quality. This means that an increase can be made on an indicator that has the lowest average valueKeywords— Quality of Service, Alumni Website, Webqual 4.0

scholarly journals ANALISA KUALITAS WEB EMPLOYEE SELF SERVICE (ESS) PADA PT. PLN UIPJBB MENGGUNAKAN METODE WEBQUAL 4.0 DAN IPA

2020 ◽  
Vol 3 (2) ◽  
pp. 230-244
Author(s):  
Heru Susanto ◽  
Suparni Suparni ◽  
Lilyani Asri Utami
Keyword(s):  
Information Quality ◽  
Gap Analysis ◽  
Three Dimensions ◽  
User Perceptions ◽  
Related Information ◽  
Access Information ◽  
Self Service ◽  
And Performance ◽  
Employee Self Service

PT PLN (Persero) West Java Development Main Unit (UIPJBB) has used an information system to make it easier for employees to access information and personnel activities such as attendance, leave, CV, information on the stages of requesting an Official Travel Letter (SPPD), and other related information. with staffing by using a web called Employee Self Service (ESS). The quality of ESS web services has never been measured based on user perceptions and levels of importance or expectations. This study intends to analyze the quality of the ESS web using WebQual 4.0 as a questionnaire consisting of three dimensions in the form of Usability, Information Quality, and Service Interaction dimensions, as well as using the IPA method to analyze the level of conformity, compliance (GAP), and quadrants. The results of the level of conformity obtained from 22 statements were still below 100%. The test result statistic shows Asymp.Sig. (2-tailed) worth 0,000 means that there is a gap between Importance and Performance on the ESS website of PT PLN (Persero) UIPJBB. The average of the overall level of conformity is obtained 93.53%, which means that the performance on the web ESS is still below Importance and users are still not satisfied. While the results of GAP analysis are -0.262 <0, then the quality of performance is still lacking and cannot meet the interests of users.

scholarly journals ANALISIS KUALITAS LAYANAN WEBSITE GRAB MENGGUNAKAN METODE WEBQUAL DI AREA KOTA DENPASAR BALI

2018 ◽  
Vol 1 (1) ◽  
pp. 128-147
Author(s):  
Putri Anggreni ◽  
I Made Wahyu Artha Wikrama
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Average Score ◽  
The People ◽  
Total Satisfaction ◽  
Study Interval ◽  
Scale Interval ◽  
The Look

Making a website so far only focused on the system, the look and content of the website content is presented regardless of the website user satisfaction, this study aims to determine the level of user satisfaction grab website. WebQual research method using 4.0 as well as the scale linkert as the study interval. WebQual is one method or technique of measuring the quality of a website based on the perception of the end user. 4.0 WebQual method is based on three dimensions of usability, information quality dimensions and dimensional quality of the interaction. In the analysis process used tranches sample of respondents to 120 people from among the people who use the website grab. The study used a questionnaire directly in tertuls verbally and directly collected and processed data. The next stage is the analysis of data consisting of validity, reliability and judgment with linkert scale. On the validity of the test using the formula Pearson Bevariate while reliability test using Cronbach's alpha formula. In the assessment using the scale linkert with 4 scale interval. Based on the research results obtained have an average total satisfaction very high value on the quality of the website grab the results in each of these dimensions WebQual method wherein the usability dimension produces an average score of 3.34, the dimensions of information quality and interaction quality 3,58 3, 45, in other words in the Likert scale interva include very satisfied. This study is useful as information as information to the grab to improve the quality of website services on an ongoing basis to improve user satisfaction grab website.

scholarly journals ANALISIS KUALITAS LAYANAN WEBSITE SIKMB MENGGUNAKAN METODE WEBQUAL 4.0 (STUDI PADA BADAN PENGUSAHAAN (BP) BATAM)

2019 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Tukino Tukino
Keyword(s):  
Service Quality ◽  
Information Quality ◽  
Likert Scale ◽  
Three Dimensions ◽  
Reliability Test ◽  
End User ◽  
Research Instrument ◽  
Interaction Quality ◽  
Quality Function Development

<p><em>WebQual</em><em> method is one method or technique of measuring the quality of a website based on the perception of the end user. This method is the development of methods Servqual compiled by Parasuraman, which are widely used earlier in the measurement of service quality. The research instrument at the WebQual developed with Quality Function Development (QFD). WebQual has been developed since 1998 and has undergone several iterations in the preparation of the dimensions and grains question. WebQual 4.0 is compiled based on the research in three dimensions, namely usability, information quality and interaction quality. In the process of analysis used tranches sample of respondents to 151 respondents consisting of website users SIKMB on Concession Agency (BP) Batam. The next stage is the analysis of data consisting of validity, reliability test and assessment with Likert scale. In the test the validity of using formula while the person correlation reliability test using Cronbach's alpha formula. In the assessment using a Likert scale.</em></p><p><em><strong>Keywords</strong></em><em>: </em><em>webqual, validity, reliability, likert scale</em></p><p><em>Pertumbuhan TIK yang demikian pesat menjadikan website sebagai bagian yang tidak terpisahkan dari sebuah instansi dalam hal layanan bagi pengguna. Layanan suatu website perlu diukur untuk mengetahui tingkat kepuasan pengguna dan memperoleh umpan balik. Dalam penelitian ini, kualitas website SIKMB pada BP Batam diukur dengan menggunakan metode WebQual 4.0. WebQual merupakan instrumen yang menilai kualitas suatu website menurut perspektif pengguna akhir. Penelitian ini melakukan analisis website SIKMB pada BP Batam dengan menggunakan metode Deskriptif dengan jumlah reponden sebanyak 151 dengan margin error sebesar 5% dengan tingkat kepercayaan 95%. Dari hasil penelitian dapat disimpulkan bahwa: (1). Aspek Kemudahan Penggunaan pada website SIKMB di BP Batam sudah baik; (2). Aspek Kualitas Informasi pada website SIKMB di BP Batam sudah baik; (3). Aspek Kualitas Interaksi pada website SIKMB di BP Batam sudah baik; (4). Namun keseluruhan nilai kualitas website SIKMB terhadap dimensi Kemudahan Pengguna, Kualitas Informasi, dan Kualitas Interaksi pada website SIKMB di BP Batam berada dalam kualitas yang baik.</em></p><p><em><strong>Kata kunci</strong></em><em>: </em><em>WebQual, Kemudahan Penggunaan, Kualitas Informasi, Kualitas Interaksi.</em></p><p><em><br /></em></p>

IMPACT OF WEB QUALITY ON EMPLOYEES’ SATISFACTION IN INDONESIA STATE EMPLOYMENT DEPARTMENT

2019 ◽  
Vol 24 (3) ◽  
pp. 161-169
Author(s):  
Adhitiro Novanto ◽  
Tety Elida Siregar ◽  
Taufik Hidayat
Keyword(s):  
Information Quality ◽  
Three Dimensions ◽  
Inaccurate Data ◽  
Service Information ◽  
Employees Satisfaction ◽  
State Employment ◽  
Web Quality ◽  
Employee Data ◽  
The Web

The State Employment Department (BKN) had applied information technology in employee data management since 2011. However, flaws were found in the system, such as occurrence of inaccurate data and complicated navigation. This study was aimed at analyzing the satisfaction of BKN staffs in using DMS web. Web quality was assessed using 3 dimensions: usability, information quality and service information quality. These 3 dimensions were then associated with the satisfaction of BKN staffs as the users. Data was collected through questionnaires to 206 staffs with authorized accesses to the web. The results showed that the quality of three dimensions of the web influenced users’ satisfaction.

Evaluation of the Academic Setting in Spain 1This study was financed by the University of Oviedo.

1995 ◽  
Vol 11 (2) ◽  
pp. 133-137 ◽  
Author(s):  
Juan Fernández ◽  
Miguel A. Mateo ◽  
José Muñiz
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Social Climate ◽  
Three Dimensions ◽  
Academic Setting ◽  
Teaching And Research ◽  
Evaluation Questionnaire ◽  
University Teachers ◽  
The University

The conditions are investigated in which Spanish university teachers carry out their teaching and research functions. 655 teachers from the University of Oviedo took part in this study by completing the Academic Setting Evaluation Questionnaire (ASEQ). Of the three dimensions assessed in the ASEQ, Satisfaction received the lowest ratings, Social Climate was rated higher, and Relations with students was rated the highest. These results are similar to those found in two studies carried out in the academic years 1986/87 and 1989/90. Their relevance for higher education is twofold because these data can be used as a complement of those obtained by means of students' opinions, and the crossing of both types of data can facilitate decision making in order to improve the quality of the work (teaching and research) of the university institutions.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

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