scholarly journals Participant and Strategy Selection of Health QR Code Product Experience Design during the COVID-19 Pandemic in China: The Information Security Perspective

2021 ◽  
Vol 2021 ◽  
pp. 1-14
Author(s):  
Zishun Su ◽  
Qiaoling Zou ◽  
Xinying Wu ◽  
Junnan Ye ◽  
Jianxin Cheng

Health QR code is an Internet product designed and developed by China to combat the COVID-19 pandemic. In order to build a public health and epidemic prevention barrier, the Chinese government’s health QR code product is a useful attempt to deal with epidemic prevention and control and social governance in the way of “Internet plus big data”. In the process of health QR code product design and development, we conduct a security analysis of information data and employ project management, product design, development and testing, online, and operational product experience design methods. User requirements and product definitions for the health QR code include management, design, development, and testing. The main participants of health QR code product experience design are divided into product manager, design and development team, and users. The relationships among the product manager, the design and development team, and users are established using the evolutionary game method. It is found that the cost of information security has an important influence on the choice of the user policy. Product managers, driven by benefits and values, may ignore the importance of information security when choosing the strategy for health QR code products, which will affect users' enthusiasm to use them to some extent and limit their use scenarios and application scope. Therefore, in order to achieve healthy user interaction and sustainable experience design of health QR code products, it is necessary to strengthen data security protection and reduce the cost of information interaction and sharing. Furthermore, on the basis of enhancing user viscosity and improving the usability of health QR code products, our research results show the further need for demand mining and version upgrading of health QR code products.

Author(s):  
B. P. Gautham ◽  
Sreedhar Reddy

The materials and manufacturing industry is undergoing transformation through adoption of various digital technologies. Though the adoption of digital platforms for operational needs is significant, their adoption for core design and development of products and their manufacturing are limited. While the use of physics and data-driven modeling-and-simulation tools is increasing, these are not systematically leveraged for larger benefit. Besides these tools, product design and development requires deep contextual knowledge necessitating systematic capture of data and knowledge. To achieve this, we need flexible digital platforms that enable integration of diverse design domains and tools through a common semantic basis and construction of engineering decision workflows leveraging various simulation tools and knowledge. This chapter builds these requirements through presenting three case studies from the materials manufacturing industry and presents requirements for a digital platform. Finally, one such platform, TCS PREMAP, being developed by the authors is described in some detail.


Author(s):  
Keith Karn ◽  
Christy Harper ◽  
Alisa Rantanen ◽  
Rochelle Edwards ◽  
Michael C. Bartha

User research in all its forms—from early ethnographic studies to late stage usability validation studies— undoubtedly can add value to any product design and development process. At its best, user research is tightly integrated with the design process, and designers and other team members eagerly seek out research findings to guide design decisions. At its worst, user research can hinder rather than help the efforts of the larger product design and development team—answering the wrong questions, providing misleading information, and focusing attention on issues that are not critical to product success. This can lead to friction between researchers and designers and other members of the product development team. This panel addresses the challenges of integrating user research into the product development process in a way that truly adds value, while suggesting ways to avoid common pitfalls that can result in user research leading designers astray.


Author(s):  
Monica Bordegoni ◽  
Umberto Cugini

Product designers are more and more addressing the design of product experience, in addition to the more traditional product design, where the focus of the design practice is on the interaction between the product and its users. Traditional methods and tools used so far for the design of products are not suitable to the design of experience. Among the emerging methods, experience prototyping seems effective and well addressing the new requirements of experience design. The paper describes the emerging technologies enabling experience prototyping, and provides some examples where this new methodology for experience design has been applied.


2020 ◽  
Author(s):  
Ke Zeng ◽  
Weiguo Zhu ◽  
Caiyou Wang ◽  
Liyan Zhu

BACKGROUND The rapid spread of COVID-19 has created a severe challenge to China’s healthcare system. Hospitals across the country reacted quickly under the leadership of the Chinese government and implemented a range of informatization measures to effectively respond to the COVID-19. OBJECTIVE To understand the impact of the pandemic on the medical business of Chinese hospitals and the difficulties faced by hospital informatization construction. To discuss the application of hospital informatization measures during the COVID-19 pandemic. To summarize the practical experience of hospitals using information technology to fight the pandemic. METHODS Performing a cross-sectional on-line questionnaire survey in Chinese hospitals, of which the participants are invited including hospital information staff, hospital administrators, medical staff, etc. Statistical analyzing the collected data by using SPSS version 24. RESULTS A total of 804 valid questionnaires (88.45%) are collected in this study from 30 provinces in mainland China, of which 731 (90.92%) were filled out by hospital information staff. 473 (58.83%) hospitals are tertiary hospitals while the remaining 331 (41.17%) are secondary hospitals. The majority hospitals (82.46%) had a drop in their business volume during the pandemic and a more substantial drop is found in tertiary hospitals. 70.40% (n=566) of hospitals have upgraded or modified their information systems in response to the epidemic. The proportion of tertiary hospitals that upgraded or modified systems is significantly higher than that of secondary hospitals. Internet hospital consultation (70.52%), pre-check and triage (62.56%), telemedicine (60.32%), health QR code (57.71%), and telecommuting (50.87%) are the most used informatization anti-pandemic measures. There are obvious differences in the application of information measures between tertiary hospitals and secondary hospitals. Among these measures, most of them (41.17%) are aiming at serving patients and most of them (62.38%) are universal which continue to be used after pandemic. The informatization measures are mostly used to control the source of infection (48.19%), such as health QR Code, etc. During the pandemic, the main difficulties faced by the hospital information department are “information construction projects are hindered” (58.96%) and “increased difficulty in ensuring network information security” (58.58%). There are significant differences in this issue between tertiary hospitals and secondary hospitals. The shortcomings of hospital informatization that should be made up for are “shorten patient consultation time and optimize consultation process” (72.51%), “Ensure network information security” (72.14%) and “build internet hospital consultations platform” (59.95%). CONCLUSIONS A significant number of innovative medical information technology have been used and played a significant role in all phases of COVID-19 prevention and control in China. Since the COVID-19 brought many challenges and difficulties for informatization work, hospitals need to constantly improve their own information technology skills to respond to public health emergencies that arise at any moment.


2021 ◽  
Vol 13 (6) ◽  
pp. 168781402110284
Author(s):  
Weiwei Wang ◽  
Ting Wei ◽  
Suihuai Yu ◽  
Jian Chen ◽  
Binhong Guo ◽  
...  

To solve the problem of the fuzzy and dynamics of requirement caused by users’ cognitive bias, a dynamic requirement and priority capture method based on user scenarios is proposed, aiming at effectively improving user experience. The method consists of the following steps: Firstly, users with similar characteristics are filtered to form a user cluster, then obtain the user’s product experience in different usage scenarios and acquire preliminary requirements by using service design methods. Secondly, the requirement path model tree will be designed and the requirement path matrix will be constructed through the evaluation of the user cluster. Then the pathfinder algorithm will be used to calculate the required correlation of user clusters and prioritize the requirements. Finally, the direction of the product design will be provided. Taking the design of the intelligent office chair as an example, the effectiveness of the method is verified by evaluating the satisfaction of user experience.


2021 ◽  
Vol 1132 (1) ◽  
pp. 012020
Author(s):  
Ajith Gopinath ◽  
Shibin Babu ◽  
Allen Bob Claudius ◽  
Shaik Mohammed Ismail ◽  
O.S Sandeep

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