scholarly journals A Mutual Selection Mechanism of Ride-Hailing Based on Hidden Points

2020 ◽  
Vol 2020 ◽  
pp. 1-9
Author(s):  
Yi Jiang ◽  
Yu Xia ◽  
Xinyue Cheng ◽  
Yuntao Xu
Keyword(s):  
Theoretical Analysis ◽  
User Satisfaction ◽  
Selection Mechanism ◽  
Calculation Algorithm ◽  
Traditional Methods ◽  
Allocation Algorithm ◽  
The Public ◽  
Passenger Satisfaction ◽  
Assignment Algorithm ◽  
Travel Needs

As a new way to travel, ride-hailing has brought great convenience to the public. However, the demand expression ability of passengers in the existing ride-hailing platforms is weak, and the accuracy of the matching results is low, resulting in a large number of transaction losses and the loss of platform revenue. In this paper, we propose a kind of mutual selection mechanism of ride-hailing based on hidden points, which is composed of platform benefit calculation algorithm and driver assignment algorithm. The platform benefit calculation algorithm mainly calculates the benefits obtained by the platform after the order is completed, while the driver allocation algorithm meets the mutual selection needs of passengers and drivers. Through experiments and theoretical analysis, the mutual selection mechanism proposed in this paper has improved user satisfaction by 5%-21% compared to the traditional methods of order-snatching mechanism and order-sending mechanism, which has significantly improved passenger satisfaction and solved the problem that the existing platform cannot meet the passengers’ individual travel needs and the problem that the passengers’ choice is not fair. The issue of platform revenue was discussed in the context of improved passenger satisfaction.

scholarly journals Hubungan Motif dan Kepuasan Penggunaan Media Sosial Instagram di Mahasiswa Komunikasi Penyiaran Islam Angkatan 2014-2017

2019 ◽  
Vol 2 (2) ◽  
pp. 74-78
Author(s):  
Ngudi Ambar Sari ◽  
Bukhari Bukhari ◽  
Usman Usman ◽  
Prima Kurinati Hamzah
Keyword(s):  
Social Media ◽  
User Satisfaction ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quantitative Research Methods ◽  
The Public ◽  
Media Usage ◽  
Active User ◽  
The Relationship

Instagram is one of the most popular social media for the public. One difference between Instagram and other social media, is that instamam is more likely to be used to find information and share information with users than to interact directly with fellow users. The purpose of this study is to find out and explain the motives and active user satisfaction in using Instagram social media and find out the relationship between the motives and satisfaction of Instagram social media usage. This study uses use and gratification theory which assumes that individuals have certain goals in using media. The method used in this research is quantitative research methods. The data collection tool is the questionnaire has been validated. The research sample was 70 people. The sampling technique is simple random sampling. The statistic test that the researchers used was the Partial Correlation Test (Pearson Product Moment). Data is processed using SPSS version 20. The results of this study indicate users want to get information and knowledge that is happening at the present time. Information satisfaction becomes the most obtained by Instagram social media users. Overall Instagram social media has given satisfaction to users and there is a significant relationship between motives and satisfaction.

scholarly journals Development of a Healthy Eating and Lifestyle Program (HELP) Online Website for Filipinos: A Case Report

2019 ◽  
Author(s):  
Noelle Lyn Santos
Keyword(s):  
Case Report ◽  
Nutrition Education ◽  
User Satisfaction ◽  
Scientific Information ◽  
Public Health Problem ◽  
The Philippines ◽  
Nutrition Information ◽  
Major Public Health Problem ◽  
The Public ◽  
Nutrition Research

Background and Purpose: Non-communicable diseases (NCDs) are a major public health problem in the Philippines and around the world. Preventive measures to reduce its continuous rise require improvement in the health system. Utilization of information and communication technology-(ICT)-based tools will allow dissemination of evidenced-based information in the population. This case report contains the description of the development process of a Web-based nutrition Website. Case Description: ICT-based tools were explored as means of communicating nutrition information to the public because of the increasing access and usage of the Internet among Filipinos. An iterative process with five major phases were followed in the development. Outcome: The Website HELP Online can be accessed through (http://i.fnri.dost.gov.ph/helponline). There is integration of two modules: one for the general public and the other for registered nutritionist dietitians (RND) of the Food and Nutrition Research Institute (FNRI). The first module contained the nutrition counseling platform that connects and records all interactions of online and walk-in clients with their RNDs. The second module contained nutrition calculators, a health tracker, and nutrition education materials. Discussion: The developed HELP Online Website was used for online users to easily access nutrition information and services offered by Department of Science and Technology (DOST)-FNRI. The user-centered design focus in combination with a responsive Web platform resulted in improved user satisfaction. In terms of content, use of the current and accepted scientific information translated to simpler and easier messages were found to be more effective among the target group. Although many issues exist with the continuous use of ICT-based tools, the main purpose is to improve the delivery of evidence-based information to the public.

scholarly journals PENGARUH KUALITAS PELAYANAN KESEHATAN TERHADAP KEPUASAN PENGGUNA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI RUMAH SAKIT BHAYANGKARA SURABAYA TAHUN 2016

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Adillia Anora Ivanda Sany
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Social Insurance ◽  
Descriptive Analysis ◽  
Mechanical Analysis ◽  
Public Health Care ◽  
Hospital Services ◽  
Community Satisfaction ◽  
The Public

Influence of health service quality to user satisfaction of social insurance provider institution (BPJS) at Bhayangkara Hospital Surabaya 2016. The hospital is as a public health care provide services that are effective, efficient and required to each patient. The patient satisfaction is as a benchmark level of quality health services. This study aims to determine and analyze the influence of the quality of hospital services Bhayangkara Surabaya to client satisfaction BPJS users as well as identify and analyze the application of Community Satisfaction Indicators according to the rules Menpan and Bureaucratic Reform Indonesia. The research method is descriptive used a questionnaire or questionnaires by interviews and observation. Mechanical analysis used quantitative descriptive analysis. There are 20 respondents surveyed in this study by answering questions based on a questionnaire given to assess public opinion about the quality of sevice and its effects on people's satisfaction. Independent variables namely the quality of service and the dependent variable is community satisfaction. The results based on the results of the processing of qualitative data through interviews and observations in general satisfaction of the public regarding the quality of hospital services Bhayangkara especially give well satfisfaction to members of BPJS. This indicates that the RS Bhayangkara constantly working on providing the best service for society to improve and try to give satisfaction to the public.  Keywords: Quality of Service, Society Satisfaction, RS Bhayangkara

Determinants of Customer Satisfaction and Loyalty in Public Transport: A PLS-SEM Approach

2021 ◽  
Vol 39 (8) ◽  
Author(s):  
Wei Chiang Chan ◽  
Wan Hashim Wan Ibrahim ◽  
May Chiun Lo ◽  
Mohamad Kadim Suaidi ◽  
Shiaw Tong Ha
Keyword(s):  
Public Transport ◽  
User Satisfaction ◽  
Traffic Congestion ◽  
Structural Equation ◽  
Leisure Activities ◽  
The Public ◽  
Equation Modelling ◽  
Social Leisure ◽  
To Receive ◽  
Customer Satisfaction And Loyalty

Public transport (PT) continues to receive much attention from many countries as a means to reduce traffic congestion, accident, and pollution. Moreover, PT can boost mobility, physical and social leisure activities for the public. To enhance PT ridership, it is important to enhance its customer loyalty. This study is designed to examine the interrelationships between factors such as accessibility, availability, reliability, comfortability, and safety and security, satisfaction, and loyalty. A total of 179 respondents participated in this study. Partial least squares structural equation modelling (PLS-SEM) was used for data analysis. The results show that availability, safety and security are positively related to user satisfaction. Moreover, satisfaction has been found to be positively related to loyalty. These results suggest that practitioners should focus on availability and safety and security which can enhance satisfaction followed by loyalty. Scholars are recommended to further study other variables which can impact on satisfaction and loyalty.

scholarly journals Passenger Satisfaction Evaluation of Public Transportation Using Pythagorean Fuzzy MULTIMOORA Method under Large Group Environment

2020 ◽  
Vol 12 (12) ◽  
pp. 4996 ◽  
Author(s):  
Xu-Hui Li ◽  
Lin Huang ◽  
Qiang Li ◽  
Hu-Chen Liu
Keyword(s):  
Public Transportation ◽  
Transportation System ◽  
New Method ◽  
Rail Transit ◽  
Transit Network ◽  
The Public ◽  
Passenger Satisfaction ◽  
Group Environment ◽  
Public Transportation System ◽  
Satisfaction Evaluation

Passenger satisfaction is an important factor that affects the choice of travel modes for municipalities, especially in big cities. This evaluation is an important task for managers when they are considering improving the competitiveness of the public transportation system. However, passenger satisfaction evaluation is difficult as the information provided by passengers is often vague, imprecise, and uncertain. This paper aims to propose a new method, using Pythagorean fuzzy sets and multi-objective optimization by a ratio analysis plus full multiplicative form method (MULTIMOORA), to evaluate the passenger satisfaction level of the public transportation system under large group environment. The former is employed to represent the satisfaction assessments of rail transit network provided by passengers. The latter is extended and used to determine the passenger satisfaction levels of rail transit lines. In addition, a combination weighting method is suggested to compute the relative weights of evaluation criteria. A case study of the rail transit network in Shanghai is provided to demonstrate the effectiveness of the proposed passenger satisfaction evaluation method. The result shows that the new method proposed in this study can not only model passengers’ satisfaction evaluation information with more uncertainties, but also determine more reasonable and credible satisfaction levels of rail transit lines.

scholarly journals Rapid single-tube confirmatory test forEscherichia coli

1982 ◽  
Vol 89 (1) ◽  
pp. 149-154 ◽  
Author(s):  
J. L. Smith ◽  
S. Rockliff
Keyword(s):  
Membrane Filtration ◽  
Confirmatory Test ◽  
Most Probable Number ◽  
Standing Committee ◽  
Traditional Methods ◽  
Probable Number ◽  
Single Tube ◽  
Laboratory Service ◽  
The Public ◽  
E Coli

SUMMARYA single-tube confirmatory test that allows a result to be obtained in 4 h has been developed from the single-tube confirmatory test recommended by the Joint Committee of the Public Health Laboratory Service and the Standing Committee of Analysts (PHLS/SCA, 1980). A variety of river, lake and reservoir samples were examined for the presence ofE. coliusing either most probable number (MPN) or membrane filtration (MF) technique, and the PHLS/SCA recommended confirmatory medium (LTMB) was evaluated against traditional methods. To improve the performance of LTMB, the medium was modified and this modified medium when used in 0·1 ml volumes and incubated for 4 h at 44°C provided 99% agreement with traditional methods.

The Debate in Africa

1973 ◽  
Vol 3 (4) ◽  
pp. 745-747 ◽  
Author(s):  
Maurice H. King
Keyword(s):  
Family Planning ◽  
Developing World ◽  
Population Increase ◽  
Traditional Methods ◽  
The Public ◽  
Population Policies ◽  
Family Limitation ◽  
Modern Methods ◽  
The Future

The comparative emptiness of Africa in relation to so many other parts of the developing world makes it difficult both for the administrator and the public to see the demographic advantages of a slower rate of population increase. This difficulty is accentuated by tensions among the tribes within a country, and by the racial tensions in the continent as a whole. Political difficulties are compounded by personal ones and there are deep psychologic impediments to family limitation. Although traditional methods of family planning are common in many tribes, there is much resistance to the modern methods that attempt to replace them. Yet even if the economic arguments for family limitation are not widely understood, progress has been made and family planning is slowly coming to be more widely accepted. Still, ominous portents for the future can already be seen. The recent bloodshed in Rwanda, on a scale which has had too little international publicity, seems to have been at least partly due to the pressure of people on land. This is a warning of what the continent can expect if her countries do not make good use of the time that most of them still have to implement rational population policies.

scholarly journals Optimization of Educational Mobile Game Design 'Ayo Wisata ke Riau' based on User's Perspective

2021 ◽  
Vol 6 (1) ◽  
pp. 52-59
Author(s):  
Anggy Trisnadoli ◽  
Jan Alif Kreshna
Keyword(s):  
User Satisfaction ◽  
Game Design ◽  
Gap Analysis ◽  
Educational Game ◽  
Game Development ◽  
Mobile Games ◽  
Mobile Game ◽  
The Public ◽  
Design And Implementation ◽  
Direct Implementation

Educational Mobile Game ‘Ayo Wisata ke Riau’ is a mobile-based educational game application that was developed in 2017 on the Android platform. The quality requirements used in this game development have been adjusted for the available Educational Mobile Games. Even though it went well, there were many complaints from users during the direct implementation survey. This becomes material for re-evaluation, whether the game is ready to be disseminated to the public. Based on this occurence, a gap analysis was carried out to see the feasibility and the need for improvements to the game application that had been built. Based on the results of the gap analysis that has been carried out, it is indicated that there is a need for significant improvements in the areas of performance and user satisfaction. So that in this study, a design reengineering was carried out that was focused on improving the two things that were considered crucial, so that the results of the design and implementation that had been improved could provide better performance and user satisfaction scores than previous developments.

scholarly journals The influence of supplier-user relationships on user satisfaction in the healthcare sector: the provisioning case.

2020 ◽  
Author(s):  
Milena Vainieri ◽  
Lucrezia Coletta ◽  
Chiara Seghieri
Keyword(s):  
Service Quality ◽  
Relationship Quality ◽  
User Satisfaction ◽  
Customer Orientation ◽  
Healthcare Sector ◽  
Computer Assisted ◽  
Organizational Relationships ◽  
The Public ◽  
Moderation Model ◽  
Mediation Models

Abstract Background Since 90 s customer orientation has become one of the main priorities in the public sector. While there are several studies dealing with final user satisfaction in the healthcare context, less attention has been given to inter-organizational relationships. This study aims at investigating the relationship between service quality, relationship quality and overall customer satisfaction in the case of a supplier-user provisioning service in the healthcare sector. Methods The analysis was based on a survey administered via CAWI (Computer Assisted Web Interviewing) to all professionals of the Tuscan health system. Moderation and mediation models were carried out to test the relationships between the three constructs, also differentiating among different customer typologies. Results Findings from the moderation model showed how different customers perceive relationship quality as differently influencing their overall satisfaction. This result was confirmed by the mediation models that showed how for one customer typology both relationship quality and service quality were relevant determinants of their satisfaction with supplier performance, even though relational aspects were more significant, compared to service aspects. Whereas, for the second customer typology overall satisfaction was influenced by characteristics concerning relationship quality only, suggesting that service quality dimension was not relevant in determining overall satisfaction. Conclusions In the healthcare provisioning case analyzed, different customers’ typologies have different expectations and weigh differently service related and relationship related aspects. Supplier should use different levers in order to enhance customers’ perceptions about the overall performance.

scholarly journals ANALISA KUALITAS SISTEM INFORMASI E-RAPORT PADA SEKOLAH SMPN 5 KOTA TANGERANG TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0

2021 ◽  
pp. 10-21
Author(s):  
Monalisa
Keyword(s):  
Public Schools ◽  
Student Development ◽  
User Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Primary Data ◽  
The Public ◽  
Interaction Quality

The e-Raport system is used as an information system designed by schools to inform parents of student development by schools, which has been implemented in all state schools in various provinces in Indonesia including Banten province. SMPN 5 Tangerang is one of the public schools in Tangerang city that uses the e-Raport System as a substitute for reports of students' learning outcomes manually. The problem raised in this study is whether the quality of the e-Raport System affects user satisfaction. This research focuses on user satisfaction e-Raport system using webQual 4.0 method consisting of 3 variables namely usability, information quality, and interaction quality. The data used in the primary data, namely by distributing questionnaires using a likert scale with 20 points of statement to 400 respondents. Data obtained and processed using multiple linear regression analysis techniques using SPSS software. Based on webqual variable 4.0, the analysis results showed that the quality of usefulness, information quality, and interaction quality influenced user satisfaction.

Sign in / Sign up

Export Citation Format

Share Document