The Role of End User in E-Government Application Development

2012 ◽  
Vol 24 (3) ◽  
pp. 69-85 ◽  
Author(s):  
Shah Jahan Miah
Keyword(s):  
Process Model ◽  
Agricultural Sector ◽  
End User ◽  
Application Development ◽  
Government Officials ◽  
Primary Producers ◽  
Conceptual Approach ◽  
Information Portal ◽  
User Groups ◽  
Consultation Services

This paper describes a new conceptual approach of e-government application development in which end users such as government managers, responsible officials and citizens at different levels can engage in effective service delivery, particularly in the agricultural sector. This approach provides end-user specific customizable provisions in which responsible government officials can design public services for the target end-user groups/local citizens such as primary producers. In the G2C (Government to Citizen) dimension, the author focuses on a hypothetical case of an e-government solution that provides various agricultural extension services such as training, awareness, consultation services, and knowledge sharing services provision, according to individual or farming requirements. This initiative reinforces a shift from the traditional information portal process to a new provision where citizens/primary producers can actively contribute in designing their useful services from the relevant government agencies. This paper presents a generic process model and identifies the critical interplaying roles between the end-user groups. The study argues that the process model may be operationalized in various other government service sectors.

scholarly journals An Evaluation Of Helpdesk With Gamification Using Indeks Kepuasan Masyarakat (IKM)

2019 ◽  
Vol 1 (1) ◽  
pp. 8-17
Author(s):  
Achmad Muhtadibillah ◽  
Husni Teja Sukmana ◽  
Nurul Faizah Rozy
Keyword(s):  
It Services ◽  
End User ◽  
Application Development ◽  
Tertiary Institution ◽  
Help Desk ◽  
Development Method ◽  
It Service ◽  
Rapid Application Development ◽  
Post Test ◽  
Two Stages

Gamification is a concept of game element that is applied to non-game contexts, Helpdesk is an IT (Information Technology) section. It is first contacted by a user when someone has questions or problems related to IT services. UIN Syarif Hidayatullah Jakarta as a tertiary institution also has a help desk facilities as the tools to solve problems related to IT service. Based on study, the problem that common occurs is, the user is aware of the helpdesk service facilities on campus, but they prefer to make complaints directly to the relevant division. The concept of gamification with elements of points, badges, levels, leaderboard, and rewards is applied to the helpdesk system through the RAD (Rapid Application Development) development method. The method of evaluating the helpdesk system is done in two stages, first pre-test and second post-test. It through two application which is game based helpdesk and non-game based help desk applications. Using Indeks Kepuasan Masyarakat (IKM) as the calculation method of gamification helpdesk and End User Computing Satisfaction (EUCS) as an indicator service of the IKM that will be tested.

scholarly journals The Effect of End User Development on End User Success

2005 ◽  
pp. 21-41 ◽  
Author(s):  
Tanya McGill
Keyword(s):  
Systems Development ◽  
Significant Part ◽  
Organizational Systems ◽  
End User ◽  
Application Development

End user development of applications forms a significant part of organizational systems development. This study investigates the role that developing an application plays in the eventual success of the application for the user developer. The results of this study suggest that the process of developing an application not only predisposes an end user developer to be more satisfied with the application than they would be if it were developed by another end user, but also leads them to perform better with it. Thus, the results of the study highlight the contribution of the process of application development to user developed application success.

scholarly journals Context-Aware End-User Development Review

2022 ◽  
Vol 12 (1) ◽  
pp. 479
Author(s):  
Victor Ponce ◽  
Bessam Abdulrazak
Keyword(s):  
New Technologies ◽  
End Users ◽  
General Context ◽  
Context Aware ◽  
End User ◽  
Application Development ◽  
Interaction Styles ◽  
Specification Method ◽  
Environment Adaptation ◽  
Process Context

Context-aware application development frameworks enable context management and environment adaptation to automatize people’s activities. New technologies such as 5G and the Internet of Things (IoT) increase environment context (from devices/services), making functionalities available to augment context-aware applications. The result is an increased deployment of context-aware applications to support end-users in everyday activities. However, developing applications in context-aware frameworks involve diverse technologies, so that it traditionally involves software experts. In general, context-aware applications are limited in terms of personalization for end-users. They include configurations to personalize applications, but non-software experts can only change some of these configurations. Nowadays, advances in human–computer interaction provide techniques/metaphors to approach non-software experts. One approach is end-user development (EUD)—a set of activities and development tools that considers non-software experts as application builders. In this paper, we present our analysis of existing EUD approaches for building context-aware applications. We present a literature review of 37 screened papers obtained from research databases. This review aims to identify the methods, techniques, and tools proposed to build context-aware applications. Specifically, we reviewed EUD building techniques and implementations. Building techniques include metaphors/interaction styles proposed for application specification, composition, and testing. The implementations include a specification method to integrate and process context on the target application platforms. We also present the adoption trend and challenges of context-aware end-user development.

Iterative Usability Testing of a Security Application

1989 ◽  
Vol 33 (5) ◽  
pp. 273-277 ◽  
Author(s):  
Clare-Marie Karat
Keyword(s):  
Human Factors ◽  
Field Tests ◽  
Cost Benefit ◽  
End User ◽  
Application Development ◽  
Usability Tests ◽  
Prototype Test ◽  
Integration Test ◽  
The Impact ◽  
Security Application

This paper reports the results of three iterative usability tests of a security application as it evolved through the application development process and highlights the use of several methodological techniques: 1) reusable color foil prototypes of application panels as an alternative to developing online prototypes during short development cycles, 2) field tests as a complement to laboratory tests, 3) iterative testing of an evolving prototype, and 4) analysis of dollar value of usability work. The techniques used represent an attempt to apply usability engineering to system design (Whiteside, Bennett, and Holtzblatt; 1988) and to provide management with a dollar value estimate of human factors work (Mantei, 1988). Significant improvements in end user performance and satisfaction occurred across the three iterative tests (field prototype test, laboratory prototype test, and laboratory integration test) conducted across 7 months with 27 participants. The product usability objective was met during the third test. By using the reusable foil prototypes of the interface panels, usability staff were able to efficiently and effectively identify problems, make design changes, and retest the panels. The field test furnished unique data necessary to understanding end user issues. Iterative testing provided the opportunity to test the impact of changes made to the interface and a reliability check on previous results. The methodology for computing the value of usability work provided a feasible way of analyzing the cost benefit of the human factors work.

Symbiotic Aspects in e-Government Application Development

2012 ◽  
pp. 359-371
Author(s):  
Claude Moulin ◽  
Marco Luca Sbodio
Keyword(s):  
Health Care ◽  
Health Care Services ◽  
Ambient Intelligence ◽  
Civil Servants ◽  
End User ◽  
Application Development ◽  
Care Services ◽  
Actual Application ◽  
Three Stages

For e-Government applications, the symbiotic aspect must be taken into account at three stages: at design time in order to integrate the end-user, at delivery time when civil servants have to discover and interact with new services, at run time when ambient intelligence could help the interaction of citizens with specific services. In this paper, we focus on the first two steps. We show how interoperability issues must concern application designers. We also present how semantics can help civil servants when they have to deal with e-government service frameworks. We then describe an actual application developed during the European Terregov project where semantics is the key point for simplifying the role of citizens when requesting for health care services.

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