Adoption and Diffusion of e-Government Services

Diffusion of Personalized E-Government Services among Dutch Municipalities

International Journal of Electronic Government Research ◽

10.4018/jegr.2011070102 ◽

2011 ◽

Vol 7 (3) ◽

pp. 21-37 ◽

Cited By ~ 7

Author(s):

Vincent M.F Homburg ◽

Andres Dijkshoorn

Keyword(s):

Service Delivery ◽

Binary Logistic Regression ◽

Policy Innovation ◽

Special Focus ◽

Political Responsibility ◽

Government Services ◽

Electronic Service ◽

Adoption And Diffusion ◽

The One ◽

And Diffusion

This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities offering services through personalized electronic counters has increased from 14% (2006) to 28% (2009). Using binary logistic regression analyses of 2008 survey data, it is concluded that personalization is positively associated with size of municipalities but not with e-government and policy innovation statements, nor with explicit political responsibility with respect to e-government development. Based on these findings, alternative explanations for the adoption and diffusion of personalized e-government services are suggested.

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Predicting the Adoption of Mobile Government Services

Mobile and Ubiquitous Commerce ◽

10.4018/978-1-60566-366-1.ch005 ◽

2009 ◽

pp. 63-78 ◽

Cited By ~ 2

Author(s):

Adam Vrechopoulos ◽

Michail Batikas

Keyword(s):

Health Services ◽

Diffusion Of Innovation ◽

Ease Of Use ◽

Theory Building ◽

Research Directions ◽

Government Services ◽

Intention To Adopt ◽

Governance Practices ◽

Adoption And Diffusion ◽

And Diffusion

Mobile government transform many of the traditional governance practices. The citizens’ adoption of M-Government services (e.g. voting, tax services, health services, etc.), however, is determined by a series of factors (e.g. ease of use, image, compatibility, etc.). This chapter investigates the predicting power of these factors towards contributing to theory building and providing direct implications that are useful for the diffusion and adoption of mobile government services in Greece. The study reviews the available literature on adoption and diffusion of innovation as well as the available relevant research insights on the mobile commerce landscape. Then, the study empirically tests the predicting power of aseries of critical variables that are theoretically related to the Greek citizens’ intention to adopt mobile government services. The findings imply that compatibility and ease of use have significant predicting power on citizens’ intention to adopt M-Government services. Direct implications and further research directions are provided at the end.

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M-Government Services Initiatives in Oman

10.28945/3389 ◽

2009 ◽

Cited By ~ 6

Author(s):

Syed Naqvi ◽

Hafedh Al-Shihi

Keyword(s):

Development Process ◽

National Development ◽

Mobile Services ◽

Key Factors ◽

Government Services ◽

Government Organizations ◽

Internet Diffusion ◽

Adoption And Diffusion ◽

The Government ◽

And Diffusion

Information technology and communications have now become the main elements that move forward and help Oman in its national development process. Internet penetration in most developing countries like Oman is still low as oppose to mobiles dissemination, despite the government plans and strategies to enhance internet diffusion. Internet subscribers comprised about 2.5% of the general population of Oman. In contrast, the number of mobile holders increased substantially since the launch of these services in 1996. Prepaid mobile services and SMS were introduced in 2001 and both are currently popular with subscribers. Such fine appeal influenced many government organizations to go mobile with their services. This paper reviewed the ICT sector and the current m-government initiatives in Oman setting up the mobile services and aimed to understand the key factors to adoption and diffusion of these services.

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Diffusion of Personalized E-Government Services among Dutch Municipalities

E-Government Services Design, Adoption, and Evaluation ◽

10.4018/978-1-4666-2458-0.ch013 ◽

2013 ◽

pp. 221-237 ◽

Cited By ~ 1

Author(s):

Vincent M.F Homburg ◽

Andres Dijkshoorn

Keyword(s):

Service Delivery ◽

Binary Logistic Regression ◽

Special Focus ◽

Regression Analyses ◽

Political Responsibility ◽

Government Services ◽

Electronic Service ◽

Adoption And Diffusion ◽

The One ◽

And Diffusion

This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities offering services through personalized electronic counters has increased from 14% (2006) to 28% (2009). Using binary logistic regression analyses of 2008 survey data, it is concluded that personalization is positively associated with size of municipalities but not with e-government and policy innovation statements, nor with explicit political responsibility with respect to e-government development. Based on these findings, alternative explanations for the adoption and diffusion of personalized e-government services are suggested.

Download Full-text