End-user participation and the evolution of organizational information systems: an empirical assessment of Nolan's stage model

1985 ◽  
Author(s):  
Markku Saaksjarvi
Keyword(s):  
Information Systems ◽  
User Participation ◽  
Stage Model ◽  
End User ◽  
Empirical Assessment ◽  
Organizational Information

Exploring the Measurement of End User Computing Success

2002 ◽  
pp. 134-152
Author(s):  
Conrad Shayo ◽  
Ruth Guthrie ◽  
Magid Igbaria
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Integrated Model ◽  
End User ◽  
Is Success ◽  
Global View ◽  
Organizational Information ◽  
Success Measurement ◽  
End User Computing

As end user computing (EUC) becomes more pervasive in organizations, a need arises to measure and understand the factors that make EUC successful. EUC success is viewed as a subclass of organizational information system (IS) success, having distinct characteristics that distinguish it from other sources of organizational computing success. Namely, the success of applications developed by the information systems department (ISD), software vendors, or outsourcing companies. The literature shows that despite the volitional nature of end user computing, end user satisfaction is the most popular measure EUC success. Moreover, despite known limitations reported in the literature, self-reported scales are the instruments of choice by most researchers. This paper explores the literature on EUC success measurement and discusses the main issues and concerns researchers face. While alluding to the difficulty of devising economic and quantitative measures of EUC success, recommendations are made including the use of unobtrusive measures of success, take into account contextual factors, use well-defined concepts and measures and seek a comprehensive integrated model that incorporates a global view.

Design Participation as an Insurance: Risk-management and End-user Participation in the Development of Information Systems in Healthcare Organizations

2002 ◽  
Vol 41 (01) ◽  
pp. 76-80 ◽  
Author(s):  
T. Timpka ◽  
V. Vimarlund
Keyword(s):  
Information System ◽  
Information Systems ◽  
System Development ◽  
User Participation ◽  
Decision Makers ◽  
Care Staff ◽  
End User ◽  
Healthcare Organizations ◽  
Information System Development

Summary Objectives: The aim of this paper is to build a theoretical framework for analysis of when decision-makers should use end-user participation as a form of insurance for unforeseen consequences of implementing information systems in healthcare organizations. Method: Data were collected in a case study of an information system development project in a small clinical setting. During the initial phase, the future end-users of the system were allowed to actively influence the system design and test every new tool that was considered for implementation. Results: The results of the case study suggest that when time and effort are invested in allowing health-care staff to participate in information system development processes, the benefits can well exceed the costs throughout the life cycle of the project. Risk-averse decision-makers fearing negative secondary consequences of a HIS, with regard to clinical work flow, will always adopt measures to prevent future failures, if they can find a possibility of shifting these risks. Therefore, they calculate the present discounted value of the effects accrued over time to the unit and predict the amount of resources they are willing to pay to acquire an insurance (such as design participation) that will protect the organization from future losses. Conclusions: End-user participation in the design process can be the key positive influence on the quality of the service and, thereby, organizational effectiveness. Investments in broad design participation can, consequently, be a productive activity that transforms potential current income into future benefits.

Approach to system functional requirements extraction and methods for its implementation based on the design of user activities in the interface using architectural schemes

2021 ◽  
pp. 100-105
Author(s):  
A.N. Belikov ◽  
◽  
S.A. Belikova
Keyword(s):  
Information Systems ◽  
Natural Language ◽  
Design Process ◽  
Process Model ◽  
Main Idea ◽  
Direct Interaction ◽  
Functional Requirements ◽  
End User ◽  
System Developer ◽  
Statistical Studies

The existing approach to requirements extraction is that the requirements are formed by the system developer through direct interaction with the customer using a number of methods (for example, interviewing; prototyping; analysis of use cases; user stories; seminars, etc.). In this case, most often the requirements are formed by the developer himself, taking into account the opinion of the customer’s representative. The disadvantage of the existing approach is the problem of loss of knowledge transferred from the customer’s representatives to the developer, which results in the failure of projects, which is recorded by the existing statistics. As statistical studies show, more than half of projects for the creation of information systems (IS) are failures or require changes (in terms of budget, time and customer satisfaction). In modern research in the field of__ design and development of information systems, there is a tendency to involve the end user (customer) in the design process. To develop this idea, an approach is proposed to involve the user in the process of extracting requirements, where the developer will no longer be the person forming the requirements. The main idea of the approach is to develop special tools that allow you to independently transform the customer’s natural language into such a form of representation of the model of the process of solving professional problems, from which an interface will be built, which will allow extracting functional requirements from the unity (process model and interface).

Sign in / Sign up

Export Citation Format

Share Document