Providing intelligent assistance in distributed office environments

1986 ◽  
Author(s):  
Sergei Nirenburg ◽  
Victor Lesser
Keyword(s):  
Office Environments ◽  
Intelligent Assistance

Providing intelligent assistance in distributed office environments

1986 ◽  
Vol 7 (2-3) ◽  
pp. 104-112 ◽  
Author(s):  
Sergei Nirenburg ◽  
Victor Lesser
Keyword(s):  
Office Environments ◽  
Intelligent Assistance

Autonomous dirt detection for cleaning in office environments

2013 ◽  
Author(s):  
Richard Bormann ◽  
Florian Weisshardt ◽  
Georg Arbeiter ◽  
Jan Fischer
Keyword(s):  
Office Environments

Intricacies of back-office

2016 ◽  
Vol 5 (2) ◽  
pp. 167-183 ◽  
Author(s):  
Sari Yli-Kauhaluoma ◽  
Mika Pantzar
Keyword(s):  
Design Methodology ◽  
Research Approach ◽  
Work Processes ◽  
Cognitive Representations ◽  
Content Type ◽  
Daily Work ◽  
Service Staff ◽  
Office Environments ◽  
Back Office ◽  
Practical Implications

Purpose – The purpose of this paper is to examine how back-office service staff cope with the intricacies of administrative work. Design/methodology/approach – The paper applies the research approach of “at-home ethnography” in a university back-office. The primary method of data collection was participant listening in the field, either in formal interviews or casual conversations. Photography helped the authors to zoom the conversation in to specific artefacts in administrative offices. Findings – The study identifies both forward- and backward-looking recipes as essential administrative tools that back-office staff develop and use to handle intricacies that emerge in their daily work. Forward-looking recipes are based on anticipatory cognitive representations, whereas backward-looking recipes are based on experiential wisdom. The study elaborates on the different kinds of modelling practices that back-office service staff engage in while building and applying these two different kinds of recipes. Practical implications – The recipes support administrators in knowledge replication and thus help avoid interruptions, reduce uncertainty, and produce consistency in administrative processes. Originality/value – In contrast to existing studies of formal bureaucracies, the study provides a unique empirical account to show how back-office service staff cope with the multiple intricacies existing in current office environments. The study shows how recipes as models contribute to stabilizing or even routinizing work processes in complex administrative situations.

Responsive office environments

1993 ◽  
Vol 36 (7) ◽  
pp. 84-85 ◽  
Author(s):  
Scott Elrod ◽  
Gene Hall ◽  
Rick Costanza ◽  
Michael Dixon ◽  
Jim Des Rivières
Keyword(s):  
Office Environments

Experimental evaluation of intelligent assistance for navigation

1998 ◽  
Vol 11 (1) ◽  
pp. 61-70 ◽  
Author(s):  
Robert St. Amant ◽  
Ted Long ◽  
Martin S Dulberg
Keyword(s):  
Experimental Evaluation ◽  
Intelligent Assistance
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