Application of lean thinking to improve the productivity of water and sewer service installations
The installation of water and sewer services is an essential element of many construction projects. With an increasing number of construction projects being undertaken in metropolitan areas, delays are no longer affordable. To increase productivity in this type of construction project, workflow must be improved. This paper describes the application of lean thinking principles to improve the productivity of water and sewer service installations. To illustrate this, a case study is presented that applies these principles to water and sewer service installations performed by City of Edmonton construction crews. As well, this paper outlines a study that applies the lean thinking procedures recommended within a queuing theory model to validate the effect of the proposed improvements to productivity. Potential improvements to overall productivity will be discussed along with proposed future research.