How is your client feeling? The power of mediation

2019 ◽  
Vol 185 (24) ◽  
pp. 765-765
Keyword(s):  
Mediation Service

This month, Jennie Jones from the Veterinary Client Mediation Service discusses how mediation can help to resolve client complaints

scholarly journals La percepción de los equipos de justicia restaurativa de Euskadi ante el protocolo del servicio de mediación intrajudicial de Euskadi (The perception of the restorative justice teams of the Basque intra-judicial mediation service on the operating protocol)

2019 ◽  
Vol 9 (4) ◽  
pp. 494-518
Author(s):  
Alberto José Olalde Altarejos
Keyword(s):  
Restorative Justice ◽  
Basque Country ◽  
Research Project ◽  
Mediation Service

Este trabajo analiza la percepción de los equipos de justicia restaurativa de Euskadi en sede judicial ante el protocolo de funcionamiento del Servicio de Mediación Intrajudicial de Euskadi en el procedimiento de mediación penal. Mediante un estudio cualitativo y grupal por territorios (Araba, Gipuzkoa y Bizkaia), se abordan la definición, los sentimientos, los beneficios, las dificultades y riesgos y las nuevas propuestas que realizan las personas facilitadores de dicho servicio para la reforma de dicho protocolo. This paper analyzes the perception of the restorative justice teams in judicial settings in Basque Country about the operating protocol of the Intrajudicial Mediation Service of Basque Country in the penal mediation procedure. Through a qualitative and group study by territories (Araba, Gipuzkoa and Bizkaia), the definition, the feelings, the benefits, the difficulties and risks about the operating protocol are addressed. The research project also studies the new proposals made by the facilitators on the reform of the protocol.

Sign in / Sign up

Export Citation Format

Share Document