A Platform Model for Suppliers of Customized Systems: Creating an Ability to Master Fluctuating Requirements

Companies developing highly customized products within the supplier industry are continuously faced with fluctuating requirements during both the quotation process and continued development. This research proposes a platform approach to aid suppliers when modularity or platform scalability do not suffice. The platform approach, Design Platform, focuses on descriptions that not only contain information about tangible components and systems but also information, knowledge and methods supporting the actual design of the product. A support system called Design Platform Manager has been developed to aid in using the platform approach and is introduced at a supplier active in the automotive industry. The system enables creation of generic product items that can be structured and instantiated to become product variants as well as Design Elements that are blocks of knowledge that describe a design or supports the activity of designing. A first evaluation is made that overall shows good result according to the company representatives.