Customer Needs Extraction Using Disability Simulation for Purposes of Inclusive Design

2014 ◽  
Author(s):  
Jessica Armstrong ◽  
Rob Stone ◽  
Latane Cox
Keyword(s):  
Product Design ◽  
Design Guidelines ◽  
Inclusive Design ◽  
Design Strategies ◽  
Persons With Disabilities ◽  
Customer Needs ◽  
Modular Product ◽  
Novel Approach ◽  
Empathic Design ◽  
Disability Simulation

Current product design methodologies are not conducive to creating inclusive products (products that meet the needs of persons with and without disabilities). In this paper, empathic design principles and modular product design strategies are explored as part of a novel approach to inclusive design. A disability simulation suit is used to test if empathically derived customer needs from persons without disabilities can serve as a proxy for the customer needs of persons with disabilities. This data collection methodology both increases the safety and ease by which customer needs can be gathered and gives designers an empathic design experience with the products they develop. This paper presents the techniques involved in and the preliminary data regarding the collection of customer needs on known product pairs. These product pairs perform the same function, but one is designed inclusively and one is not. Prior work on module identification from customer need statements is extended to specifically address the design of inclusive products. As part of larger research, this data will be used to make generalizations about the customer needs for inclusive products within the context of modular product design to create inclusive design guidelines, which will reduce the effort and expense involved in creating inclusively designed products.

A Validation Study of Disability Simulation Suit Usage as a Proxy for Customer Need Statements From Persons With Disabilities

2015 ◽  
Author(s):  
Jessica Armstrong ◽  
Rob Stone ◽  
Sebastian Immel ◽  
Katharine Hunter-Zaworski
Keyword(s):  
Product Design ◽  
Design Strategies ◽  
Persons With Disabilities ◽  
Customer Needs ◽  
Modular Product ◽  
Novel Approach ◽  
Empathic Design ◽  
Current Product ◽  
Disability Simulation ◽  
Design Experience

Current product design methodologies do not typically address the creation of inclusive products (products that meet the needs of persons with and without disabilities). In this paper, empathic design principles and modular product design strategies are explored as part of a novel approach to inclusive design. The use of disability simulation as a data collection methodology both increases the safety and ease by which customer needs can be gathered and gives designers an empathic design experience with the products they develop. A disability simulation suit is designed to support empathic gathering of customer needs. The suit is subjected to validation trials to determine how accurately it mimics the physical and perceptual behaviors of persons with disabilities in users of the suit. Initial results show that the disability simulation suit provides a valid empathic design experience that yields similar customer needs and reduced dexterity as persons with disabilities.

Assessing and Generating Modules for Product Recovery

2015 ◽  
Author(s):  
Samyeon Kim ◽  
Seung Ki Moon
Keyword(s):  
Product Design ◽  
End Of Life ◽  
Interface Design ◽  
Life Stage ◽  
New Products ◽  
Design Guidelines ◽  
Product Recovery ◽  
Negative Effects ◽  
Design Guideline ◽  
Modular Product

As technology pushes customers to buy new released products, especially mobile phone, high product replacement from the customers plays a role in increasing production rate for new products and rate of abandoned products. It accelerates environmental degradation like natural resource usage for the new products and pollutions generated by disposing the abandoned products. In this respect, product recovery is needed to reduce landfill rates, and resource usages, and prolong product lifecycle. Modular drivers such as interface design, material type, and components’ lifespan are applied to design modules for product recovery. The objective of this research is to support designers to assess initial modules and then reorganize modules for product recovery. First, according to conventional modular product design, the initial modules are generated. Then, since it is difficult to estimate how much the modules have negative effects on environment, the environmental impacts of a product are assessed by Eco-Indicator 99 based on used materials. Also, the complexity of the interface design is measured to understand how the modules are easily disassembled for upgrading and maintaining end-of-life products by using weighted-modular complexity score (wMCS). After assessing the product based on the Eco-Indicator 99 and wMCS, we apply new design guidelines to improve sustainability of a product in the end of life stage. Consequently, we compare the extent to design for sustainability before and after redesigning a product based on the design guideline. To demonstrate the effectiveness of the modular product design, we carry out a case study with a coffee maker.

scholarly journals Survey of customer expectation and satisfaction: preliminary research of a modular product design approach for sheep cage design

2018 ◽  
Vol 154 ◽  
pp. 01104
Author(s):  
Yuli Agusti Rochman ◽  
Dwi Ana Ratna Wati
Keyword(s):  
Product Design ◽  
Quality Function Deployment ◽  
Customer Needs ◽  
Customer Expectation ◽  
Modular Product ◽  
Integrated Waste Management ◽  
Long Time ◽  
Preliminary Research ◽  
Qfd Method ◽  
Source Of Pollution

This study aims to produce a modular sheep cage design. Feeding, maintenance and integrated waste management are taking into account in the design. The modular and integrated product design provides advantages such as (1) easy way of making and modifying the product, (2) enabling the utilization of existing facilities such as shade, (3) giving the user a sense of convenience as the waste can be processed and not being a source of pollution. The Modular Quality Function Deployment (QFD) method is applied to identify modules associated with the customer needs of the product. A survey about customer expectation and satisfaction was conducted in order to evaluate the gap of both. The highest value of gap between customer expectation and satisfaction of products indicates that the customer needs are the focus of the problems. The most important customer needs are considered in modification and improvement of design. These are (1) the cage is not easy to fall down, (2) the sheep cage can last for long time, (3) it uses a strong frame, (4) the roof section materials is not easy to leak, and (5) It can be used even if one part of the cage is damaged.

Inclusion by Design: A 75-Minute Crash Course on Accessible Design

2020 ◽  
Vol 64 (1) ◽  
pp. 831-835
Author(s):  
Julian Brinkley ◽  
Earl W. Huff
Keyword(s):  
Problem Solving ◽  
Learning Styles ◽  
Visually Impaired ◽  
Design Thinking ◽  
Inclusive Design ◽  
Graduate Course ◽  
Persons With Disabilities ◽  
Creative Problem ◽  
Community Of Researchers ◽  
Minute Session

The community of researchers supporting instruction on design thinking has a significant body of materials to help students understand and master the process of creative problem solving in design. Missing, we argue are materials and processes which directly support the design of inclusive technologies for persons with disabilities. We present ‘Inclusion by Design’, an interactive and participative crash course designed to introduce students to techniques that may be useful in an inclusive design process. In a single 75-minute session, students explore the inclusive design of a transportation technology for a visually impaired persona. We report on our findings from a single pilot of the crash course involving six diverse students within a graduate course on Inclusive Design. Our findings suggest that the course may be effective in introducing techniques like storyboarding, scenario creation, and low fidelity prototyping to students using an approach that may be effective for various learning styles.

scholarly journals Bioclimatic and Regenerative Design Guidelines for a Circular University Campus in India

2021 ◽  
Vol 13 (15) ◽  
pp. 8238
Author(s):  
Noemi Bakos ◽  
Rosa Schiano-Phan
Keyword(s):  
Construction Industry ◽  
Assessment Tool ◽  
Economic Benefits ◽  
Design Guidelines ◽  
University Campus ◽  
Design Strategies ◽  
Regenerative Design ◽  
Governmental Institutions ◽  
Social Environmental

To transform the negative impacts of buildings on the environment into a positive footprint, a radical shift from the current, linear ‘make-use-dispose’ practice to a closed-loop ‘make-use-return’ system, associated with a circular economy, is necessary. This research aims to demonstrate the possible shift to a circular construction industry by developing the first practical framework with tangible benchmarks for a ‘Circular University Campus’ based on an exemplary case study project, which is a real project development in India. As a first step, a thorough literature review was undertaken to demonstrate the social, environmental and economic benefits of a circular construction industry. As next step, the guideline for a ‘Circular University Campus’ was developed, and its applicability tested on the case study. As final step, the evolved principles were used to establish ‘Project Specific Circular Building Indicators’ for a student residential block and enhance the proposed design through bioclimatic and regenerative design strategies. The building’s performance was evaluated through computational simulations, whole-life carbon analysis and a circular building assessment tool. The results demonstrated the benefits and feasibility of bioclimatic, regenerative building and neighbourhood design and provided practical prototypical case study and guidelines which can be adapted by architects, planners and governmental institutions to other projects, thereby enabling the shift to a restorative, circular construction industry.

scholarly journals Design of Consumables in a Resource-Efficient Economy—A Literature Review

2021 ◽  
Vol 13 (3) ◽  
pp. 1036
Author(s):  
Siri Willskytt
Keyword(s):  
Life Cycle ◽  
Literature Review ◽  
Product Design ◽  
Circular Economy ◽  
Design Guidelines ◽  
The Novel ◽  
Specific Design ◽  
Design Considerations ◽  
Life Cycle Perspective ◽  
General Product

Consumable products have received less attention in the circular economy (CE), particularly in regard to the design of resource-efficient products. This literature review investigates the extent to which existing design guidelines for resource-efficient products are applicable to consumables. This analysis is divided into two parts. The first investigates the extent to which general product-design guidelines (i.e., applicable to both durables and consumables) are applicable to consumables. This analysis also scrutinizes the type of recommendations presented by the ecodesign and circular product design, to investigate the novel aspects of the CE in product design. The second analysis examines the type of design considerations the literature on product-type specific design guidelines recommends for specific consumables and whether such guidelines are transferable. The analysis of general guidelines showed that, although guidelines are intended to be general and applicable to many types of products, their applicability to consumable products is limited. Less than half of their recommendations can be applied to consumables. The analysis also identified several design considerations that are transferable between product-specific design guidelines. This paper shows the importance of the life-cycle perspective in product design, to maximize the opportunities to improve consumables.

scholarly journals Locked Out

2017 ◽  
Vol 26 (4) ◽  
pp. 555-576 ◽  
Author(s):  
VERONICA JOHANSSON ◽  
SURJO R. SOEKADAR ◽  
JENS CLAUSEN
Keyword(s):  
Quality Of Life ◽  
Moral Responsibility ◽  
Medical Condition ◽  
Persons With Disabilities ◽  
Social Barriers ◽  
Computer Interfaces ◽  
Novel Approach ◽  
Viable Solution ◽  
Key Issues

Abstract:Brain–computer interfaces (BCIs) can enable communication for persons in severe paralysis including locked-in syndrome (LIS); that is, being unable to move or speak while aware. In cases of complete loss of muscle control, termed “complete locked-in syndrome,” a BCI may be the only viable solution to restore communication. However, a widespread ignorance regarding quality of life in LIS, current BCIs, and their potential as an assistive technology for persons in LIS, needlessly causes a harmful situation for this cohort. In addition to their medical condition, these persons also face social barriers often perceived as more impairing than their physical condition. Through social exclusion, stigmatization, and frequently being underestimated in their abilities, these persons are being locked out in addition to being locked-in. In this article, we (1) show how persons in LIS are being locked out, including how key issues addressed in the existing literature on ethics, LIS, and BCIs for communication, such as autonomy, quality of life, and advance directives, may reinforce these confinements; (2) show how these practices violate the United Nations Convention on the Rights of Persons with Disabilities, and suggest that we have a moral responsibility to prevent and stop this exclusion; and (3) discuss the role of BCIs for communication as one means to this end and suggest that a novel approach to BCI research is necessary to acknowledge the moral responsibility toward the end users and avoid violating the human rights of persons in LIS.

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