Product-Service Systems Design Process Based on Activities and Functions

2010 ◽  
Author(s):  
Yong Se Kim ◽  
Sang Won Lee ◽  
Joo Won Maeng ◽  
Chang K. Cho
Keyword(s):  
Design Process ◽  
Service Providers ◽  
Systems Design ◽  
Service Systems ◽  
Concept Generation ◽  
Product Service ◽  
Target Values ◽  
The Relationship ◽  
Product Service Systems ◽  
Function Activity

As consumers demand diverse values reflecting their individual needs and wants from various viewpoints, including economical, ecological and experiential concerns, more comprehensive and more flexible ways to provide values to consumers are desired. Product-Service Systems (PSS) have been proposed as a solution to realize such diverse value provision. In this paper, a systematic methodology for designing PSS based on activities and functions is proposed, which is much different from the case of product design. The proposed PSS design process includes the following six steps: requirement identification and value proposition, stakeholder activity design, PSS functional modeling, function-activity mapping and PSS concept generation, PSS concept detailing and PSS concept prototyping. In the proposed PSS design process, the activities of stakeholders are defined and analyzed via service blueprint. The functions of PSS fulfilling target values are then defined and represented with the specification service providers and service receivers, and they are further decomposed into sub-functions. Then the relationship between stakeholder activities and functions are established by considering associated stakeholders, and the PSS concepts are generated by mapping product and service elements. Sample case studies are conducted to validate the proposed PSS design process.

scholarly journals A Guideline for Product-Service-Systems Design Process

Procedia CIRP ◽  
2015 ◽  
Vol 30 ◽  
pp. 60-65 ◽  
Author(s):  
Keita Muto ◽  
Koji Kimita ◽  
Yoshiki Shimomura
Keyword(s):  
Design Process ◽  
Systems Design ◽  
Service Systems ◽  
Product Service ◽  
Product Service Systems

Value-Driven Modeling of Tactical and Operational Decisions in Support of Aerospace Product-Service Systems Design

2015 ◽  
Author(s):  
Cassio D. Goncalves ◽  
Michael Kokkolaras
Keyword(s):  
Quality Function Deployment ◽  
Systems Design ◽  
Service Systems ◽  
Business Strategies ◽  
Functional Requirements ◽  
Operational Decisions ◽  
Design Engineers ◽  
Design Variables ◽  
Product Service ◽  
Product Service Systems

Competitive markets and complex business-to-business environments compel manufacturers to provide innovative service offerings along with their products. This necessitates effective methodologires for developing and implementing sucessful new business strategies. This article presents an approach to model tactical and operational decisions to support the design and development of Product-Service Systems (PSSs). A combination of Quality Function Deployment and Design-to-Cost techniques is proposed as the first step of a PSS design framework that aids design engineers to determine the relations among value to customer, functional requirements, design variables and cost. The objective is to identify PSS design alternatives that deliver value to customer while respecting cost targets. An aerospace software case study is conducted to demonstrate the proposed approach.

A method for analysing conceptual design process of product-service systems

CIRP Annals ◽  
2015 ◽  
Vol 64 (1) ◽  
pp. 145-148 ◽  
Author(s):  
Yoshiki Shimomura ◽  
Yutaro Nemoto ◽  
Koji Kimita
Keyword(s):  
Conceptual Design ◽  
Design Process ◽  
Service Systems ◽  
Product Service ◽  
Product Service Systems

scholarly journals A manufacturing framework for capability-based product-service systems design

2013 ◽  
Vol 3 (1) ◽  
Author(s):  
Annamalai Vasantha Gokula Vijaykumar ◽  
Hitoshi Komoto ◽  
Romana Hussain ◽  
Rajkumar Roy ◽  
Tetsuo Tomiyama ◽  
...  
Keyword(s):  
Systems Design ◽  
Service Systems ◽  
Product Service ◽  
Product Service Systems

scholarly journals A knowledge management framework to support product-service systems design

2009 ◽  
Vol 22 (12) ◽  
pp. 1073-1088 ◽  
Author(s):  
David Baxter ◽  
Rajkumar Roy ◽  
Athanasia Doultsinou ◽  
James Gao ◽  
Mohamad Kalta
Keyword(s):  
Knowledge Management ◽  
Systems Design ◽  
Service Systems ◽  
Management Framework ◽  
Product Service ◽  
Product Service Systems

A Method for Service Function Improvement Starting From the Service Delivery Process

2010 ◽  
Author(s):  
Masataka Nakajima ◽  
Hiroshi Kato ◽  
Yoshiki Shimomura
Keyword(s):  
Service Delivery ◽  
Customer Value ◽  
Service Providers ◽  
Manufacturing Sector ◽  
Service Systems ◽  
Service Engineering ◽  
Service Function ◽  
Product Service ◽  
Service Activities ◽  
Product Service Systems

In the manufacturing sector, product-service systems (PSSs) have attracted considerable attention as a means to unify and integrate the design of products and services. In order to maximize customer value, the design of products and services should be integrated. Thus far, unified schemes related to service activities and product behaviors have been proposed in the field of service engineering. In these approaches, services are modeled from the viewpoint of function, and a service delivery process that is based on service activities and product behaviors is developed. However, when service providers attempt to improve their service, the existing PSS methods are inadequate from the viewpoint of providing suggestions for improvement. Therefore, this research aims to establish a method for PSSs to suggest improvements in their own service. Thus, in this paper, the authors propose a method for service function improvement that involves analysis of the service delivery process and enhances customer value.

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