Elicitation and Modeling of Customers’ Preferences in Industrial Design: A Comparative Study on Vehicle Front End
The understanding of customer preference, in relation to product attributes, is a key challenge in industrial design. It is based on preference measurement, which is a complex task, crucial for sound design decisions. In this paper, we study experimentally the influence of the preference elicitation method on the results of the test. For this, we designed a case study concerning the perception of vehicle’s front-end by a panel of subjects. Two different preference elicitation methods were used in the same session: direct rating on a scale, and pairwise comparison. Conjoint Analysis was used next to model the preference and to compute the part worth of the different design factors. Two conjoint methods were examined: rating based and choice based. The paper presents a comparison of the results of the different modeling with conjoint analysis, in order to assess the reliability and the validity of the models.