Concerns of Older Veteran Callers to the Veterans Crisis Line

2016 ◽  
Vol 47 (4) ◽  
pp. 387-397 ◽  
Author(s):  
Kathy A. Rasmussen ◽  
Deborah A. King ◽  
Madelyn S. Gould ◽  
Wendi Cross ◽  
Wan Tang ◽  
...  
Keyword(s):  
Crisis Line

The significance ascribed to contacting a diaconal suicide-prevention crisis line in Norway: a qualitative study

2020 ◽  
Vol 23 (2) ◽  
pp. 113-126
Author(s):  
Ingvild E. Vattø ◽  
Sigrid H. K. Haug ◽  
Valerie DeMarinis ◽  
Lars Lien ◽  
Lars J. Danbolt
Keyword(s):  
Qualitative Study ◽  
Suicide Prevention ◽  
Crisis Line

Veterans Crisis Line: Findings and Recommendations

2020 ◽  
Author(s):  
Joie Acosta ◽  
Jennifer Cerully ◽  
Eunice Wong ◽  
Elizabeth Petrun Sayers ◽  
Mikhail Zaydman ◽  
...  
Keyword(s):  
Crisis Line

Mitchells Plain Crisis Line

Agenda ◽  
1993 ◽  
pp. 81 ◽  
Author(s):  
Dawn Adams
Keyword(s):  
Crisis Line

Repeat Callers and the Samaritan Telephone Crisis Line—A Canadian Experience

Crisis ◽  
1995 ◽  
Vol 16 (2) ◽  
pp. 66-71 ◽  
Author(s):  
Barry Hall ◽  
Hilde Schlosar
Keyword(s):  
Canadian Experience ◽  
Crisis Line ◽  
Instant Availability ◽  
Telephone Crisis

Telephone crisis lines are increasingly providing a much needed service in the community to the lonely, the depressed, and the suicidal. The Samaritan volunteer crisis line discussed here is open to any person at any time, day or night. The instant availability of such an anonymous service attracts callers who use the line inappropriately; these people are often referred to as repeat callers. The Samaritans discovered that repeat callers were creating serious problems for both staff and volunteers. The difficult task was to develop a policy to restrict the repeat callers, but at the same time ensuring that the mandate of the crisis line was offered to them. This article examines the characteristics of repeat callers, and makes suggestions about the management of the chronic caller.

Education and Debriefing: Strategies for Preventing Crises in Crisis-Line Volunteers

Crisis ◽  
2000 ◽  
Vol 21 (3) ◽  
pp. 126-134 ◽  
Author(s):  
Audrey Kinzel ◽  
Jo Nanson
Keyword(s):  
Compassion Fatigue ◽  
Traumatic Events ◽  
Coping Mechanisms ◽  
Effective Strategy ◽  
High Turnover ◽  
Pain And Suffering ◽  
Crisis Line ◽  
And Training ◽  
Telephone Crisis

Telephone crisis lines offer an important service to individuals in crisis. The accessibility as well as a lack of other means of support leads many individuals to call the line. The role of the volunteer is to listen and support the caller as well as provide information and referrals to other agencies. Agencies are presented with a high turnover of volunteers and are then faced with the task of recruiting and training replacements. Volunteers are often exposed to horrific accounts of human pain and suffering which may affect their personal thoughts, feelings, beliefs and actions and influence the decision to quit. Compassion fatigue is one term used for this inherent “cost of caring.” Many factors contribute to this cost including the nature of crisis calls, the repeat caller, and personal coping mechanisms. Educating and debriefing the volunteer are two strategies that may prevent the onset of compassion fatigue and volunteer resignation. Debriefing is viewed as an effective strategy for volunteers as it has been found to be successful in assisting other helpers in many different contexts to cope and deal with the traumatic events that they experience or hear about.

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