scholarly journals Servitization in global markets: role alignment in global service networks for advanced service provision

2021 ◽  
Author(s):  
Vinit Parida ◽  
Marin Jovanovic
Keyword(s):  
Service Provision ◽  
Global Markets ◽  
Service Networks

scholarly journals The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products

2020 ◽  
Vol 23 (4) ◽  
pp. 504-526
Author(s):  
John Harvey ◽  
Mojtaba Poorrezaei ◽  
Tony Woodall ◽  
Georgiana Nica-Avram ◽  
Gavin Smith ◽  
...  
Keyword(s):  
Service Provision ◽  
Large Scale ◽  
Service Providers ◽  
Product Category ◽  
Service Research ◽  
Service Networks ◽  
Utilitarian Value ◽  
Domestic Environments ◽  
Conscious Attention ◽  
Domestic Products

Service research suggests homes are becoming increasingly connected as consumers automate and personalize new forms of service provision. Yet, large-scale empirical evidence on how and why consumers automate smart domestic products (SDPs) is lacking. To address this knowledge gap, we analyze 13,905 consumer-crafted, automated combinations of SDPs, totaling 1,144,094 installations, across 253 separate service providers on the web service IFTTT.com. An exploratory network analysis examines the topology of the network and an interpretive coding exercise reveals how consumers craft different styles of human-computer interaction to cocreate value. The results reveal that the SDP network is disassortative, is imbalanced, has a long-tailed degree distribution, and that popular services have high centrality across all product category combinations. We show that popular combinations of SDPs are primarily motivated by utilitarian value-seeking enacted through a preference for automated tasks outside of conscious attention, though more individualistic combinations are slightly more likely to be hedonistically inclined. We conclude by showing how these consumer-crafted forms of service provision within domestic environments reveal design redundancy and opportunities for service innovation.

American Speech-Language Pathologists' Training and Legislative Knowledge When Working With Immigrant and Refugee Populations: A Qualitative Study

2019 ◽  
Vol 4 (5) ◽  
pp. 1148-1161
Author(s):  
Camilo Maldonado ◽  
Alejandro Ashe ◽  
Kerri Bubar ◽  
Jessica Chapman
Keyword(s):  
Qualitative Study ◽  
Service Provision ◽  
Limited English Proficiency ◽  
Linguistic Diversity ◽  
Speech Language Pathologists ◽  
Federal Mandates ◽  
Refugee Families ◽  
Provision Of Services ◽  
English Speaking ◽  
Immigrant And Refugee

Background American educational legislation suggests culturally competent speech and language services should be provided in a child's native language, but the number of multilingual speech-language pathologists (SLPs) is negligible. Consequently, many monolingual English-speaking practitioners are being tasked with providing services to these populations. This requires that SLPs are educated about cultural and linguistic diversity as well as the legislation that concerns service provision to non-English or limited English proficiency speakers. Purpose This qualitative study explored the experiences of monolingual, American, English-speaking SLPs and clinical fellows who have worked with immigrant and refugee families within a preschool context. It investigated what training SLPs received to serve this population and what knowledge these SLPs possessed with regard to federal legislation governing the provision of services to culturally and linguistically diverse (CLD) communities. Method Ten American clinicians with experience treating CLD children of refugee and immigrant families in the context of preschool service provision participated in the study. Semistructured interviews were utilized to better understand the type of training clinicians received prior to and during their service delivery for CLD populations. Additionally, questions were asked to explore the degree to which practitioners understood federal mandates for ethical and effective service provision. The data collected from these interviews were coded and analyzed using the principles of grounded theory. Findings The results of this study revealed that there was a general sense of unpreparedness when working with CLD clients. This lack of training also attributed to a deficiency of knowledge surrounding legislation governing service provision to CLD populations.

Autism and Neurodiversity: Addressing Concerns and Offering Implications for the School-Based Speech-Language Pathologist

2020 ◽  
pp. 1-7
Author(s):  
Laura S. DeThorne ◽  
Kelly Searsmith
Keyword(s):  
Service Provision ◽  
Individualized Education Program ◽  
Institutional Constraints ◽  
Individualized Education ◽  
Existing Structures ◽  
Eligibility Determination ◽  
Speech Language Pathologist ◽  
School Based ◽  
Key Points ◽  
C Center

Purpose The purpose of this article is to address some common concerns associated with the neurodiversity paradigm and to offer related implications for service provision to school-age autistic students. In particular, we highlight the need to (a) view first-person autistic perspectives as an integral component of evidence-based practice, (b) use the individualized education plan as a means to actively address environmental contributions to communicative competence, and (c) center intervention around respect for autistic sociality and self-expression. We support these points with cross-disciplinary scholarship and writings from autistic individuals. Conclusions We recognize that school-based speech-language pathologists are bound by institutional constraints, such as eligibility determination and Individualized Education Program processes that are not inherently consistent with the neurodiversity paradigm. Consequently, we offer examples for implementing the neurodiversity paradigm while working within these existing structures. In sum, this article addresses key points of tension related to the neurodiversity paradigm in a way that we hope will directly translate into improved service provision for autistic students. Supplemental Material https://doi.org/10.23641/asha.13345727

Service Provision Challenges and Opportunities in Rural Areas

2008 ◽  
Author(s):  
Sarah L. Hastings ◽  
Tracy J. Cohn ◽  
E. Janie Pinterits
Keyword(s):  
Rural Areas ◽  
Service Provision ◽  
Challenges And Opportunities

Rising Inequality in the New Global Economy

2006 ◽  
pp. 84-89 ◽  
Author(s):  
N. Birdsall
Keyword(s):  
Developing Countries ◽  
Global Economy ◽  
Slow Growth ◽  
Global Markets ◽  
Modern World ◽  
Government Programs ◽  
Poor Countries

Reasons of high inequality in the modern world are considered in the article. In developing countries it interacts with underdeveloped markets and inefficient government programs to slow growth, which in turn slows progress in reducing poverty. Increasing reach of global markets makes rising inequality more likely and deepens the gap between rich and poor countries. Because global markets work better for the already rich, we should increase the representation of poor countries in global fora.

Customer Engagement in the Process of Service Provision

2019 ◽  
Vol 3 (1) ◽  
pp. 12-23
Author(s):  
Katharina-Maria Fonferek ◽  
Michael Kleinaltenkamp ◽  
Jana Möller
Keyword(s):  
Service Provision ◽  
Customer Engagement
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