Theorising worker–client relations in front‐line service work: Understanding the experience of non‐professionally affiliated workers in UK mental health services

2021 ◽  
Author(s):  
Stephen Procter ◽  
Deborah Harrison ◽  
Pauline Pearson ◽  
Claire Dickinson
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Service Work ◽  
Front Line ◽  
Client Relations

The beginning of a structural reform:Reorganising the front line of a mental health service

2000 ◽  
Vol 23 (1) ◽  
pp. 64 ◽  
Author(s):  
Margaret Tobin ◽  
Grances Yeo ◽  
Luxin Chen
Keyword(s):  
Mental Health ◽  
Mental Health Service ◽  
Mental Health Services ◽  
Health Service ◽  
Health Services ◽  
Front Line

National and State priorities for mental health services have directed emphasis towards earlyintervention and prevention. One of the key priorities is to ensure that entry to mental healthservices is efficient, effective and accountable. This study describes the process of restructuringthe front line of a large and complex mental health service. Adopting the total qualitymanagement approach, all stakeholders in the service collaboratively developed a single setof protocols and guidelines to achieve standardisation of documentation, assessment of risksand urgency, and to improve the overall quality of the service.

Countermeasures for Healthcare Disruptions During Lockdowns

2022 ◽  
pp. 1-15
Author(s):  
Benjamin LOW Chu Yuan ◽  
Patricia YAP-TAN
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Healthcare Services ◽  
Front Line

Abstract Many countries did not have alternative healthcare arrangements during their initial COVID-19 lockdowns. This is surprising as partial and full lockdowns have been previously used to manage terrorism and the SARS outbreak of 2002-2003. This paper examines how lockdowns disrupt normal healthcare services and discusses countermeasures that can be used during lockdowns regardless of the emergency that engendered them. Solutions are discussed pragmatically with front-line clinicians, healthcare managers, and policymakers in mind. Mental health services are used as a case in point with generalizable lessons for other healthcare specialties.

scholarly journals Improved investment in mental health services: value for money?

2008 ◽  
Vol 192 (2) ◽  
pp. 88-91 ◽  
Author(s):  
David Goldberg
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services ◽  
Local Level ◽  
Health Staff ◽  
Central Control ◽  
Front Line ◽  
Mental Health Staff ◽  
The Past ◽  
Local Initiatives

BackgroundThis paper examines what has been achieved in the specialist mental health services by the vastly increased health expenditures that the National Health Service (NHS) has enjoyed in the past 5 years.AimsTo describe the way money has been spent in specialist mental health services and examine why problems remain after such admirable changes to already available resources.MethodChanges in staff employed by mental health services, where the extra staff are deployed, and patterns of expenditure within the whole service and within community mental health teams are examined.ResultsSome of the new expenditure has been well spent, and has produced improvements in the service. However, one must also take account of the costs of the greatly increased numbers of managers, who impose two sorts of costs: that of their own salaries, and the opportunity costs of front-line staff having to attend meetings and write reports rather than seeing patients. Throughout the rest of the NHS, money has been wasted on needless reorganisations, on consultant and general practitioner contracts, and on information technology that has so far failed to deliver tangible advantages.ConclusionsThe emphasis on central control undermines local initiatives and wastes resources. Some central control is inevitable, but policies need to be developed in collaboration with clinicians. At local level, expenditure by primary care trusts and mental health trusts also needs to be scrutinised by committees that should include representatives of front-line mental health staff.

Hotlines and Mental Health Services

Crisis ◽  
1998 ◽  
Vol 19 (1) ◽  
pp. 4-5
Author(s):  
Mary Frances Seeley
Keyword(s):  
Mental Health ◽  
Mental Health Services ◽  
Health Services
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