The Locus of Innovation: The Effect of a Separate Innovation Unit on Exploration, Exploitation, and Ambidexterity in Manufacturing and Service Firms

2014 ◽  
Vol 31 (5) ◽  
pp. 1089-1105 ◽  
Author(s):  
Floortje Blindenbach-Driessen ◽  
Jan van den Ende
Keyword(s):  
Service Firms ◽  
Exploration Exploitation ◽  
Innovation Unit

Achieving service quality through service innovation exploration – exploitation: the critical role of employee empowerment and slack resources

2015 ◽  
Vol 29 (2) ◽  
pp. 137-149 ◽  
Author(s):  
Phyra Sok ◽  
Aron O'Cass
Keyword(s):  
Service Quality ◽  
Financial Performance ◽  
Critical Role ◽  
Service Innovation ◽  
Employee Empowerment ◽  
Service Firms ◽  
Slack Resources ◽  
Content Type ◽  
Exploration Exploitation

Purpose – This paper aims to investigate the effects of service innovation exploration – exploitation on financial performance through the delivery of quality services. Additional emphasis is also given to examining the extent to which employee empowerment and slack resources enhance or suppress the performance benefits of service firms engaging in service innovation exploration versus exploitation. Design/methodology/approach – Data were drawn from a multi-informant survey of service firms using a drop-and-collect approach. The survey gathered data from managers, customer service employees and customers to test the hypotheses. Findings – The results show that excelling at both exploitative and exploratory innovation helps enhance the quality of services, which, in turn, yield superior financial performance. Further, empowering employees enhances the relationship between exploratory and exploitative service innovation and service quality. We also show that the extent managers’ perceived their market to be competitive influences in the pursuit of high levels of both service innovation exploration and exploitation and that this relationship is impacted by the extent they believe they have available slack resources. Practical implications – The findings suggest that service firms need to pursue both exploitation and exploration at high levels simultaneously and empower their employees to stay ahead of competitors in delivering quality services, which ultimately contributes to the achievement of superior financial outcomes. Also, the findings highlight the importance of employee empowerment, market competitiveness and slack resources in the pursuit of high levels of both service innovation exploration and exploitation. Originality/value – These findings and our theory indicate that this study is the first to empirically examine organizational ambidexterity in the context of service innovation exploration – exploitation adopting the principles of combined and balanced innovation. The study provides insights into the critical role of customers’ perceptions of service quality in contributing to firms’ financial performance. Our insights are unique in that the study incorporates managers, employees and customers in an integrated service innovation model.

Reconceptualizing Creativity Through an Exploration/Exploitation Framework

2005 ◽  
Author(s):  
Neta Moye ◽  
Lucy L. Gilson ◽  
Jill E. Perry-Smith
Keyword(s):  
Exploration Exploitation

Immigration and the tech industry: As a labour shortage remedy, for innovation, or for cost savings?

2013 ◽  
Vol 10 (2) ◽  
pp. 201-227 ◽  
Author(s):  
Norman Matloff
Keyword(s):  
Immigration Policy ◽  
Brain Drain ◽  
Cost Savings ◽  
Foreign Workers ◽  
Service Firms ◽  
It Service ◽  
Labour Shortage ◽  
Labour Costs ◽  
Using Data ◽  
The U.S

The two main reasons cited by the U.S. tech industry for hiring foreign workers--remedying labour shortages and hiring "the best and the brightest"--are investigated, using data on wages, patents, and R&D work, as well as previous research and industry statements. The analysis shows that the claims of shortage and outstanding talent are not supported by the data, even after excluding the Indian IT service firms. Instead, it is shown that the primary goals of employers in hiring  foreign workers are to reduce labour costs and to obtain "indentured" employees. Current immigration policy is causing an ‘Internal Brain Drain’ in STEM.

Seasonal dynamics of climatic indices as one of the manifestation factors of pyrogenic phenomena on the territory of Lugansk region

2014 ◽  
Vol 25 (1-2) ◽  
pp. 101-107
Author(s):  
I. A. Tarakhkalo
Keyword(s):  
Seasonal Dynamics ◽  
Climatic Factors ◽  
Service Firms ◽  
Climatic Indices ◽  
Specific Influence

The analysis on the effects of pyrogenic Lugansk region for the period from 2001 to 2005 was conducted using the service «FIRMS». Established seasonal dynamics of pyrogenic phenomena and specific influence of climatic factors on the pyrogenic effects in the Luhansk region.

Why Do Chinese Service Firms Come to Korea?

2018 ◽  
Vol 98 (null) ◽  
pp. 87-98
Author(s):  
Song in hyeok ◽  
Myounggu Kang ◽  
Wang Peng
Keyword(s):  
Service Firms
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