scholarly journals When Stakeholder Representation Leads to Faultlines. A Study of Board Service Performance in Social Enterprises

2016 ◽  
Vol 53 (5) ◽  
pp. 768-793 ◽  
Author(s):  
Saskia Crucke ◽  
Mirjam Knockaert
Keyword(s):  
Social Enterprises ◽  
Service Performance ◽  
Stakeholder Representation

Light-cured dental composites characterization by Electron Microscopy

1990 ◽  
Vol 48 (4) ◽  
pp. 428-429
Author(s):  
B. M. Culbertson ◽  
M. L. Devinev ◽  
E. C. Kao
Keyword(s):  
Electron Microscopy ◽  
Mechanical Analysis ◽  
Service Performance ◽  
Dental Composite ◽  
Dental Composites ◽  
Neat Resin ◽  
Scanning Calorimetry ◽  
Research Meeting ◽  
Formulation Variables

The service performance of current dental composite materials, such as anterior and posterior restoratives and/or veneer cements, needs to be improved. As part of a comprehensive effort to find ways to improve such materials, we have launched a broad spectrum study of the physicochemical and mechanical properties of photopolymerizable or visible light cured (VLC) dental composites. The commercially available VLC materials being studied are shown in Table 1. A generic or neat resin VLC system is also being characterized by SEM and TEM, to more fully understand formulation variables and their effects on properties.At a recent dental research meeting, we reported on the differential scanning calorimetry (DSC) and dynamic mechanical analysis (DMA) characterization of the materials in Table 1. It was shown by DSC and DMA that the materials are substantially undercured by commonly used VLC techniques. Post curing in an oral cavity or a dry environment at 37 to 50°C for 7 or more hours substantially enhances the cure of the materials.

We're So Bad It's Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers

2020 ◽  
Vol 4 (2-3) ◽  
pp. 84-99
Author(s):  
Ilias Danatzis ◽  
Jana Möller ◽  
Christine Mathies
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Purchase Intentions ◽  
Service Performance ◽  
Superior Performance ◽  
Service Research ◽  
Marketing Communication ◽  
Quality Service ◽  
Customer Expectations ◽  
Service Outcomes

Low-quality service providers who are unable or unwilling to compete through superior performance increasingly use humour in their marketing communication to generate positive service outcomes. Yet it remains unclear whether using humour to communicate poor service quality is indeed effective. Based on an online experiment in the context of budget hotels, this study finds that using humour to deliberately communicate poor service quality leads to higher purchase intentions and service quality evaluations by reducing both technical and functional service quality expectations. Theoretically, this study extends humour and service research by providing first empirical evidence for the viability of using humour as an effective tool for leveraging customer expectations of service quality rather than improving service performance. Managerially, these insights highlight how reducing customer expectations is an alternative strategy for attracting new customers and for achieving superior quality evaluations.

Coaching and professional/personal service: performance improvement and scientific method

2018 ◽  
Vol 59 (4) ◽  
Author(s):  
Gianfranco Tomei ◽  
Francesco Tomei ◽  
Carmina Sacco ◽  
Pasquale Ricci ◽  
Franco Pagliara ◽  
...  
Keyword(s):  
Performance Improvement ◽  
Scientific Method ◽  
Service Performance ◽  
Personal Service

THE IMPACT OF DECENTRALIZATION ON THE DEVELOPMENT OF ENTREPRENEURSHIP IN UKRAINE

2017 ◽  
Author(s):  
Lyudmyla Mishchenko ◽  
◽  
Dmytro Mishchenko ◽  
Keyword(s):  
Social Entrepreneurship ◽  
Local Governments ◽  
Poverty Reduction ◽  
Social Protection ◽  
Local Community ◽  
Well Being ◽  
Economic Incentives ◽  
Social Enterprises ◽  
Infrastructural Support ◽  
The Impact

The actualization of the results of financial decentralization in Ukraine as part of the reform of decentralization of power and the development of proposals for its improvement is explained by the fact that a clear division of functions, powers and financial resources between national and regional levels is the basis for the well-being of our citizens. opportunities for its sustainable socio- economic development on a democratic basis. It is noted that financial decentralization is a process of giving authority to mobilize revenues and expenditures of local governments in order to increase the effectiveness of the implementation of these powers and better management of community budgets. It is established that unlike traditional entrepreneurship, which focuses on profit generation, the purpose of social entrepreneurship is to create and accumulate social capital. Abroad, social enterprises operate successfully in the fields of education, the environment, human rights, poverty reduction and health care, and their development and dissemination is one way to improve the living conditions of citizens. A similar mission is entrusted to local governments, which allows us to consider the revival of social entrepreneurship as an important element in improving self-government policy. It is determined that in modern conditions social entrepreneurship is one of the tools to ensure the ability of the local community to provide its members with an appropriate level of education, culture, health, housing and communal services, social protection, etc., as well as plan and implement programs efficient use of available natural and human resources, investment and infrastructural support of territorial communities. Due to financial decentralization, local governments have received additional resources that can be used to create economic incentives to promote social entrepreneurship in small and medium-sized businesses at the community level.

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