Does ethical leadership boost nurses’ patient‐oriented organizational citizenship behaviours? A cross‐sectional study

Human resources are an important aspect of organizational success. In the last three years, outpatient visits at RSIA NUN Surabaya decreased by 5.32%. The results of the identification showed that, one of the causes of the decrease in visits was patient dissatisfaction with the service of the officers. The objectives of this research were analyzing Organizational Citizenship Behavior (OCB) based on characteristics of employees in the hospital. This research is analytic descriptive with cross sectional study design. The samples were 34 employees were selected using purposive sampling. Result of this research showed that employees who had organizational citizenship behavior in the fewer categories were employees who had more than 32 years of age (≥ 32 years) with 77.8% presentations. Employees who have Organizational Citizenship Behavior (OCB) with fewer categories are employees who have a work period of less than 2 years with 100% presentation. The conclusion of this study is that employees who are more mature tend to have low OCB. Employees who have a low working period tend to have a low OCB. Therefore, it is important for hospital management to improve relationships between employees through gathering and maximizing employee potential when undergoing training for new employees.

Download Full-text

PENGARUH LEADER MEMBER EXCHANGE (LMX) TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PERAWAT SUKU BUGIS-MAKASSAR INSTALASI RAWAT INAP RSUD LABUANG BAJI

Jurnal Kesehatan Masyarakat Maritim Universitas Hasanuddin ◽

10.30597/jkmm.v3i1.10297 ◽

2020 ◽

Vol 3 (1) ◽

Author(s):

Rifa'ah Mahmudah ◽

Andi Indahwaty ◽

Yahya Thamrin

Keyword(s):

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Cross Sectional Study ◽

Citizenship Behavior ◽

Leader Member Exchange ◽

Sectional Study ◽

Cross Sectional ◽

Purposive Sampling ◽

Member Exchange

Nilai budaya diperoleh seseorang dari awal kehidupan yang mempengaruhi perilaku di tempat kerja. Leader Member Exchange yang tinggi telah diketahui dapat memotivasi karyawan sehingga dapat menunjukkan perilaku Organizational Citizenship Behavior yang dipercaya menjadi penyebab meiningkatnya produktifitas di tempat kerja. Penelitian ini bertujuan untuk menganalisis pengaruh leader member exchange terhadap organizational citizenship behavior Perawat Suku Bugis-Makassar di Instalasi Rawat Inap RSUD Labuang Baji. Penelitian ini merupakan penelitian kuantitatif. Rancangan yang digunakan adalah observasional analitik dengan pendekatan cross-sectional study. Sampel sebanyak 98 orang perawat dipilih dengan teknik purposive sampling dengan kriteria suku Bugis-Makassar. Data dianalisis dengan menggunakan uji regresi linear berganda. Hasil penelitian responden dengan karakter Bugis-makassar yang erat dengan nilai budaya siri’ na pacce dengan kriteria sipakatau (kemanusiaan); deceng (baik); asseddingeng (kesatuan) dan marenreng perru (setia) menunjukkan bahwa ada pengaruh signifikan proffesional respect (p<0,05), contribution (p<0,05), dan affect (p<0,05) terhadap organizational citizenship behavior. Sebaliknya, tidak ada pengaruh loyalty (p>0,05) terhadap organizatioonal citizenship behavior perawat Suku Bugis Makassar

Download Full-text