The communication skills and quality perceived in an emergency department: The patient's perspective

2020 ◽  
Vol 26 (3) ◽  
Author(s):  
Irene Orcajada Muñoz ◽  
Francisco José Amo Setien ◽  
José Luís Díaz Agea ◽  
Tomás Hernández Ruipérez ◽  
María de Gracia Adánez Martínez ◽  
...  
Keyword(s):  
Emergency Department ◽  
Communication Skills ◽  
Patient’S Perspective

scholarly journals Pacjent w centrum rozmowy na przykładzie prac studentów kierunków medycznych

2021 ◽  
pp. 54-68
Author(s):  
Antonina Doroszewska ◽  
Iwona Drozdowska
Keyword(s):  
Communication Skills ◽  
Treatment Process ◽  
Practical Application ◽  
Medical Communication ◽  
Patient Centred Care ◽  
Patient’S Perspective

This paper presents the main assumptions of patient-centred care, which emphasises the importance of getting to know and taking into account the patient’s perspective throughout the treatment process. The aim of this study is to demonstrate how communication skills, which are taught as part of classes in medical communication, facilitate the provision of patient-centred care. The paper discusses selected communication skills and presents fragments of students’ assignments demonstrating the practical application of the acquired skills. The studies provide examples of utterances fostering the exchange of perspectives and building of a common look at the patient’s problem and reinforcing the patient’s sense of being in the centre of care.

scholarly journals Burnout, habilidades de comunicación y autoeficacia en los profesionales de urgencias y cuidados críticos

2020 ◽  
Vol 19 (3) ◽  
pp. 68-92
Author(s):  
Jesús Llor Lozano ◽  
Ana Myriam Seva Llor ◽  
José Luis Díaz Agea ◽  
Luis Llor Gutiérrez ◽  
César Leal Costa
Keyword(s):  
Emergency Department ◽  
Critical Care ◽  
Communication Skills ◽  
Emotional Exhaustion ◽  
Health Professionals ◽  
Self Efficacy ◽  
Critical Care Unit ◽  
Human Services ◽  
Maslach Burnout Inventory ◽  
Personal Accomplishment

Objetivo: Analizar el nivel y la relación entre habilidades de comunicación, autoeficacia percibida y síndrome de Burnout en profesionales de la salud del servicio de urgencias hospitalario y unidad de cuidados críticos de un hospital comarcal. Método: Se plantea un estudio observacional y transversal en una muestra de 90 profesionales sanitarios de un Hospital Comarcal, 19 médicos (21,1%), 47 enfermeros (52,2%), 24 auxiliares de enfermería (26,7%). Se han usado la Escala sobre Habilidades de Comunicación en Profesionales de la Salud, el Maslach Burnout Inventory Human Services Survey y la escala de la Autoeficacia percibida.Resultados: Se obtiene una correlación negativa entre las diferentes dimensiones de la Escala sobre Habilidades de Comunicación en Profesionales de la Salud, la realización personal en el trabajo del Maslach Burnout Inventory y la autoeficacia percibida con las dimensiones agotamiento emocional y despersonalización del Maslach Burnout Inventory. Por otro lado, se observa una correlación positiva y estadísticamente significativa entre las dimensiones de las habilidades de comunicación con la dimensión realización personal en el trabajo del Maslach Burnout Inventory y la autoeficacia percibida.Conclusiones: Las habilidades de comunicación y la autoeficacia percibida de los profesionales sanitarios en los servicios de urgencias hospitalarios y las unidades de cuidados críticos están relacionadas con un menor agotamiento emocional y despersonalización, y una mayor realización personal en el trabajo. Aim: To analyze the level and relationship between communication skills, perceived self-efficacy and Burnout syndrome in health professionals from the hospital emergency department and the critical care unit of a regional hospital.Method: An observational and cross-sectional study was conducted with a sample of 90 health professionals from a Regional Hospital, 19 physicians (21.1%), 47 nurses (52.2%), 24 nursing aides (26.7%). The Communication Skills Scale for Health Professionals, the Maslach Burnout Inventory Human Services Survey and the Scale of Perceived Self-Efficacy were utilized.Results: A negative correlation was obtained between the different dimensions of the Communication Skills Scale for Health Professionals, the personal accomplishment at work of the Maslach Burnout Inventory and the perceived self-efficacy with the emotional exhaustion and depersonalization dimensions of the Maslach Burnout Inventory. On the other hand, a positive and statistically significant correlation was observed between the dimensions of communication skills with the personal accomplishment dimension in the Maslach Burnout Inventory work and the perceived self-efficacy.Conclusions: The communication skills and the perceived self-efficacy of the health professionals in the emergency department and critical care unit are related to less emotional exhaustion and depersonalization, and greater personal accomplishment at work.

scholarly journals Improving provider-patient communication skills among doctors and nurses in the children’s Emergency Department

2020 ◽  
Vol 5 (3) ◽  
pp. 28-41
Author(s):  
Su Ann Khoo ◽  
Warier Aswin ◽  
Germac Qiao Yue Shen ◽  
Hashim Mubinul Haq ◽  
Badron Junaidah ◽  
...  
Keyword(s):  
Emergency Department ◽  
Focus Group ◽  
Communication Skills ◽  
Negative Feedback ◽  
Effective Communication ◽  
Healthcare Personnel ◽  
Focus Group Interviews ◽  
Communication Program ◽  
Group Interviews ◽  
Doctors And Nurses

Background: Effective communication is of paramount importance in delivering patient-centred care. Effective communication between the healthcare personnel and the patient leads to better compliance, better health outcomes, decreased litigation, and higher satisfaction for both doctors and patients. Objective: The objective of the study was to evaluate the effectiveness of a comprehensive blended communication program to improve the communication skills and the confidence level of all staff of a department of emergency medicine in Singapore in dealing with challenging communication situations. Methods: All doctors and nurses working in the selected Children’s Emergency Department (ED) attended blended teaching to improve communication skills. Qualitative feedback was gathered from participants via feedback forms and focus group interviews. Communication-related negative feedback in the ED was monitored over a period of 18 months, from 1st July 2017 to 31st December 2018. Results: Immediately after the course, 95% of the participants felt that they were able to better frame their communications. Focus group interviews revealed four main themes: (A) Increased empowerment of staff; (B) Improved focus of communication with parents; (C) Reduced feeling of incompetence when dealing with difficult parents and; (D) Increased understanding of main issues and parental needs. There was 81.8% reduction in communication-related negative feedback received in the ED monthly after the workshop had been carried out (95% confidence interval 0.523, 0.8182). Conclusion: A comprehensive blended communication workshop resulted in a perceived improvement of communication skills among the healthcare personnel and significantly decreased the communication-related negative feedback in a pediatric ED.

scholarly journals Can Unannounced Standardized Patients Assess Professionalism and Communication Skills in the Emergency Department?

2009 ◽  
Vol 16 (9) ◽  
pp. 915-918 ◽  
Author(s):  
Sondra Zabar ◽  
Tavinder Ark ◽  
Colleen Gillespie ◽  
Amy Hsieh ◽  
Adina Kalet ◽  
...  
Keyword(s):  
Emergency Department ◽  
Communication Skills ◽  
Standardized Patients

Emergency Department Team Communication with the Patient: The Patient's Perspective

2013 ◽  
Vol 45 (2) ◽  
pp. 262-270 ◽  
Author(s):  
Danielle M. McCarthy ◽  
Emily P. Ellison ◽  
Arjun K. Venkatesh ◽  
Kirsten G. Engel ◽  
Kenzie A. Cameron ◽  
...  
Keyword(s):  
Emergency Department ◽  
Team Communication ◽  
Patient’S Perspective
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