scholarly journals Closing the patient experience chasm: A two-level validation of the Consumer Quality Index Inpatient Hospital Care

2017 ◽  
Vol 20 (5) ◽  
pp. 1041-1048 ◽  
Author(s):  
Alina Smirnova ◽  
Kiki M. J. M. H. Lombarts ◽  
Onyebuchi A. Arah ◽  
Cees P. M. van der Vleuten
Keyword(s):  
Patient Experience ◽  
Hospital Care ◽  
Quality Index ◽  
Inpatient Hospital ◽  
Consumer Quality Index

scholarly journals Psychometric properties of the consumer quality index to assess shelter and community care services

2014 ◽  
Vol 25 (3) ◽  
pp. 378-384
Author(s):  
M. D. Beijersbergen ◽  
J. K. Asmoredjo ◽  
M. G. M. Christians ◽  
J. R. L. M. Wolf
Keyword(s):  
Psychometric Properties ◽  
Quality Index ◽  
Community Care ◽  
Care Services ◽  
Consumer Quality Index

Short-term effects of a computer-based nutritional nursing training program for inpatient hospital care

2016 ◽  
Vol 22 (5) ◽  
pp. 799-807 ◽  
Author(s):  
Albert Westergren ◽  
Ellinor Edfors ◽  
Erika Norberg ◽  
Anna Stubbendorff ◽  
Gita Hedin ◽  
...  
Keyword(s):  
Training Program ◽  
Hospital Care ◽  
Short Term ◽  
Inpatient Hospital ◽  
Computer Based ◽  
Nursing Training ◽  
Short Term Effects

scholarly journals Patient experience of hospital care in China: major findings from the Chinese Patient Experience Questionnaire Survey (2016–2018)

BMJ Open ◽  
2019 ◽  
Vol 9 (9) ◽  
pp. e031615 ◽  
Author(s):  
Guangyu Hu ◽  
Yin Chen ◽  
Qiannan Liu ◽  
Shichao Wu ◽  
Jing Guo ◽  
...  
Keyword(s):  
Patient Experience ◽  
Hospital Care ◽  
Patient Experiences ◽  
Chinese Patient ◽  
Care Quality ◽  
Chinese Patients ◽  
Clinical Aspects ◽  
Positive Experience ◽  
Personal Factors ◽  
Experience Questionnaire

ObjectivesChina launched the National Healthcare Improvement Initiative (NHII) in 2015 to improve patient experiences in healthcare. This study aimed to generate evidence of hospital care quality from the patients’ perspective.DesignThis nationwide cross-sectional study interviewed participants from 31 provinces, municipalities and autonomous regions across China.SettingA total of 117 tertiary hospitals in mainland China.Participants48 422 responses from outpatients and 35 957 responses from inpatients were included in this study.Primary outcome measureThe scores of six predefined domains in the Chinese Patient Experience Questionnaire, five of which were designed to reflect specific dimensions of care, and one of which indicated the overall rating.ResultsMore than 80% of the respondents viewed their care experiences as positive. The NHII seems to have had a positive impact, as indicated by the steady, although unremarkable, increase in the patient experience scores over the 2016–2018 period. The Chinese patients generally reported a positive experience with the clinical aspects of care, but reported a less positive experience with the environmental, interpersonal and social services aspects of care. The institutional factors, including region and type of hospital, and personal factors, such as gender, age, education and occupation, were factors affecting the patient experience in China. Humanistic care was the aspect of care with the greatest association with the overall patient experience rating in both the outpatient and inpatient settings.ConclusionsThe national survey indicated an overall positive patient perspective of care in China. Older age, higher education level and formal employment status were found to be correlated with positive care experiences, as were higher levels of economic development of the region, a more generous insurance benefits package and a higher degree of coordinated care. The interpersonal-related initiatives had substantial roles in the improvement of the patient experience. In the regions where farmers and users of traditional Chinese medicine services constitute a greater proportion of the population, improvement of patient experiences for these groups deserves special policy attention.

Assessment of patient's experiences across the interface between primary and secondary care: Consumer Quality Index Continuum of Care

2009 ◽  
Vol 77 (1) ◽  
pp. 123-127 ◽  
Author(s):  
Annette J. Berendsen ◽  
Klaas H. Groenier ◽  
G. Majella de Jong ◽  
Betty Meyboom-de Jong ◽  
Willem Jan van der Veen ◽  
...  
Keyword(s):  
Secondary Care ◽  
Quality Index ◽  
Continuum Of Care ◽  
Consumer Quality Index

Validity, reliability and feasibility of tools to identify frail older patients in inpatient hospital care: A systematic review

2015 ◽  
Vol 20 (2) ◽  
pp. 218-230 ◽  
Author(s):  
R. M. J. Warnier ◽  
E. van Rossum ◽  
E. van Velthuijsen ◽  
W. J. Mulder ◽  
J. M. G. A. Schols ◽  
...  
Keyword(s):  
Systematic Review ◽  
Older Patients ◽  
Hospital Care ◽  
Inpatient Hospital

scholarly journals The Consumer Quality Index in an accident and emergency department: internal consistency, validity and discriminative capacity

2013 ◽  
Vol 18 (5) ◽  
pp. 1426-1438 ◽  
Author(s):  
Nanne Bos ◽  
Leontien M. Sturms ◽  
Rebecca K. Stellato ◽  
Augustinus J.P. Schrijvers ◽  
Henk F. van Stel
Keyword(s):  
Emergency Department ◽  
Internal Consistency ◽  
Quality Index ◽  
Accident And Emergency ◽  
Consumer Quality Index ◽  
Accident And Emergency Department

Comparative Costs of a Cooperative Care Program Versus Inpatient Hospital Care for Obstetric Patients

Medical Care ◽  
1988 ◽  
Vol 26 (6) ◽  
pp. 596-606 ◽  
Author(s):  
JOHN R. WOODS ◽  
ROBERT M. SAYWELL ◽  
J. THOMAS BENSON
Keyword(s):  
Hospital Care ◽  
Care Program ◽  
Inpatient Hospital
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