scholarly journals The role of patient experience surveys in quality assurance and improvement: a focus group study in English general practice

2014 ◽  
Vol 18 (6) ◽  
pp. 1982-1994 ◽  
Author(s):  
Olga Boiko ◽  
John L. Campbell ◽  
Natasha Elmore ◽  
Antoinette F. Davey ◽  
Martin Roland ◽  
...  
2009 ◽  
Vol 10 (1) ◽  
Author(s):  
Erik Stolper ◽  
Marloes van Bokhoven ◽  
Paul Houben ◽  
Paul Van Royen ◽  
Margje van de Wiel ◽  
...  

2015 ◽  
Vol 117 (3) ◽  
pp. 1122-1135 ◽  
Author(s):  
Fredrik Fernqvist ◽  
Annika Olsson ◽  
Sara Spendrup

Purpose – The purpose of this paper is to explore consumer views on different aspects of packaging, exemplified by a common product in the fruit and vegetable category and to identify advantages and disadvantages perceived by consumers purchasing packaged or unpackaged products. Design/methodology/approach – Three focus group interviews were conducted. Thematic analysis based on theory was performed. The findings were categorised into nine themes. Findings – Consumer views on packaging aspects were revealed, covering: packaging material; pack size; protection and preservation; convenience; price; communication and information; ethical perspectives; novelty and innovation; and advantages and disadvantages of packaged and unpackaged products. Research limitations/implications – The study adds to present knowledge on the role of packaging in consumers’ food choices. The qualitative analysis identified areas for further research through quantitative methods. Practical implications – Challenges in communicating the consumer benefits of packaging and ways to improve the attractiveness of items in the fresh produce category were identified. The results can potentially assist in improving food packaging design practice to the mutual benefit of consumers and suppliers. Originality/value – Fruit and vegetables is generally a category with weak branding and low levels of packaging. This study examined the role of packaging in a category with substantial opportunities for differentiation and increasing consumer value. The results can be applied in immediate practice and/or serve as a basis for further research.


2019 ◽  
Vol 13 (2) ◽  
pp. 94-99 ◽  
Author(s):  
Catherine Henshall ◽  
Andrea Doherty ◽  
Helen Green ◽  
Liz Westcott ◽  
Helen Aveyard

2002 ◽  
Vol 3 (1) ◽  
pp. 29-41 ◽  
Author(s):  
Margaret Maxwell ◽  
David J Heaney ◽  
John GR Howie ◽  
Jeremy J Walker ◽  
George K Freeman

2016 ◽  
Vol 66 (651) ◽  
pp. e768-e775 ◽  
Author(s):  
Sandra Nicholson ◽  
Adrian Michael Hastings ◽  
Robert Kee McKinley

2011 ◽  
Vol 85 (1) ◽  
pp. 106-112 ◽  
Author(s):  
Lieke J.A. Hassink-Franke ◽  
Tim C. olde Hartman ◽  
Mechtild M. Beek ◽  
Chris van Weel ◽  
Peter L.B.J. Lucassen ◽  
...  

2016 ◽  
Vol 66 (653) ◽  
pp. e904-e912 ◽  
Author(s):  
Suzanne Bench ◽  
Jocelyn Cornish ◽  
Andreas Xyrichis

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