Assessing the need of young people using online counselling services: how useful are standardised measures?

2021 ◽  
Author(s):  
Charlotte Mindel ◽  
Crystal Oppong ◽  
Emily Rothwell ◽  
Aaron Sefi ◽  
Jenna Jacob
Keyword(s):  
Young People ◽  
Counselling Services ◽  
Online Counselling

scholarly journals Comparing Online and Face-to-Face Student Counselling: What Therapeutic Goals Are Identified and What Are the Implications for Educational Providers?

2016 ◽  
Vol 27 (1) ◽  
pp. 37-54 ◽  
Author(s):  
Terry Hanley ◽  
Zehra Ersahin ◽  
Aaron Sefi ◽  
Judith Hebron
Keyword(s):  
Young People ◽  
Routine Practice ◽  
Mixed Methods Design ◽  
Community Based ◽  
Therapeutic Goals ◽  
Face To Face ◽  
Counselling Services ◽  
Online Counselling ◽  
Student Counselling ◽  
Interpersonal Goals

Online counselling is increasingly being used as an alternative to face-to-face student counselling. Using an exploratory mixed methods design, this project investigated the practice by examining the types of therapeutic goals that 11- to 25-year-olds identify online in routine practice. These goals were then compared to goals identified in equivalent school and community-based counselling services; 1,137 online goals (expressed by 504 young people) and 221 face-to-face goals (expressed by 220 young people) were analysed for key themes using grounded theory techniques. This analysis identified three core categories: (1) Intrapersonal Goals, (2) Interpersonal Goals, and (3) Intrapersonal Goals Directly Related to Others. Further statistical analysis of these themes indicated that online and face-to-face services appear to be used in different ways by students. These differences are discussed alongside the implications for professionals working in educational settings.

scholarly journals In-session processes in online counselling with young people: An exploratory approach

2009 ◽  
Vol 9 (2) ◽  
pp. 93-100 ◽  
Author(s):  
Robert Williams ◽  
Matthew Bambling ◽  
Robert King ◽  
Quentin Abbott
Keyword(s):  
Young People ◽  
Online Counselling ◽  
Exploratory Approach

Online counselling: The experience of counsellors providing synchronous single-session counselling to young people

2008 ◽  
Vol 8 (2) ◽  
pp. 110-116 ◽  
Author(s):  
Matthew Bambling ◽  
Robert King ◽  
Wendy Reid ◽  
Karly Wegner
Keyword(s):  
Young People ◽  
Single Session ◽  
Online Counselling

scholarly journals ‘I Use Online so the Counsellors can't Hear Me Crying’: Creating Design Solutions for Online Counselling

2006 ◽  
Vol 118 (1) ◽  
pp. 43-52 ◽  
Author(s):  
Debra Beattie ◽  
Stuart Cunningham ◽  
Richard Jones ◽  
Oksana Zelenko
Keyword(s):  
Young People ◽  
Interaction Design ◽  
Design Research ◽  
Telephone Counselling ◽  
Interactive Communication ◽  
Online Counselling ◽  
Independent Evaluation ◽  
Site Design ◽  
Design Solutions ◽  
Professional Counselling

This article reviews a project which has produced creative design solutions for the development of online counselling in collaboration with Australia's largest youth telephone counselling service, Kids Helpline (KHL). Our discussion focuses on the shape of interaction design research conducted against the dual background of young people's multi-literacies and professional counselling practice. Existing text-based communication tools already available for Kids Helpline's clients were integrated with graphical image-based tools, while engaging young people in problem-solving and empowerment during online counselling sessions. The paper considers the fashioning of a conducive design and interactive communication environment for distressed young people and the independent evaluation of the new site design. Preliminary results are that young people report a greater sense of control and comfort in their net-based interaction with a counsellor.

scholarly journals Adolescent counselling services in the voluntary sector

1999 ◽  
Vol 23 (5) ◽  
pp. 270-272 ◽  
Author(s):  
Mary Mitchell
Keyword(s):  
Young People ◽  
Service User ◽  
National Level ◽  
Voluntary Sector ◽  
Clinical Implications ◽  
Voluntary Counselling ◽  
Counselling Services ◽  
Strong Emphasis

Aims and methodWhile Youth Access attempts to organise voluntary counselling services for young people on a national level research describing such agencies is lacking. In order to investigate their activity with a view to multi-agency collaboration, a questionnaire was distributed to eight agencies in Hampshire.ResultsThe responses demonstrate a strong emphasis on accessibility and informality. Although agencies have reported increasing numbers of service user contacts little attempt has been made to quantify and evaluate the service provided.Clinical implicationsEfforts to organise, evaluate and improve accountability in the voluntary sector might spoil these fundamental components for the disaffected adolescent.

scholarly journals Pranking in children's helpline calls

2021 ◽  
Author(s):  
Ann Weatherall ◽  
S Danby ◽  
K Osvaldsson ◽  
J Cromdal ◽  
M Emmison
Keyword(s):  
Young People ◽  
Conversation Analysis ◽  
Social Order ◽  
Children And Youth ◽  
Documentary Evidence ◽  
Institutional Interaction ◽  
Children And Young People ◽  
Counselling Services

© 2016 The Australian Linguistics Society. Pranking can be understood as challenging a normative social order. One environment where pranking occurs is in institutional interaction. The present study examines a sample of pranking calls to telephone helplines for children and young people. Some cases had been posted on YouTube by the person doing the pranking; others were from a subcollection of possible pranks, extracted from a larger corpus of Australian children's counselling helpline calls. Drawing on ethnomethodology and conversation analysis we aim to understand the inferential and sequential resources involved in pranking within telephone-mediated counselling services for children and youth. Our analysis shows pranksters know the norms of counselling helplines by their practices employed for subverting them. YouTube pranksters exploit next turns of talk to retrospectively cast what the counsellor has just said as a possible challenge to the perception of the call as a normal counselling one. One practice evident in both sources was the setting up of provocative traps to break a linguistic taboo. This detailed study of pranking in interaction provides documentary evidence of its idiosyncratic yet patterned local accomplishment in telephone-mediated counselling services aimed at children and youth.

scholarly journals Using text-based synchronous chat to offer therapeutic support to students: A systematic review of the research literature

2017 ◽  
Vol 76 (5) ◽  
pp. 531-543 ◽  
Author(s):  
Zehra Ersahin ◽  
Terry Hanley
Keyword(s):  
Systematic Review ◽  
New Technologies ◽  
Research Literature ◽  
Bibliographic Databases ◽  
Client Characteristics ◽  
Counselling Services ◽  
Online Counselling ◽  
Synchronous Chat ◽  
Challenges And Opportunities ◽  
Selection Of

Objective: Counselling within educational settings has now become commonplace. As with the advent of the use of new technologies in teaching, such developments are also impacting the broader support structures available to students. One development is the move of schools to offer pupils access to online counselling services. To date, such practices have received little attention, and this paper synthesises the existing empirical research literature in this area. Design: A systematic review of the literature was conducted which focused upon synchronous chat counselling for 11- to 25-year-olds. Method: Key bibliographic databases were searched for relevant papers. These were assessed for relevance and quality prior to being included into the analysis. The final selection of studies was analysed for key themes. Results: In all, 19 papers met the inclusion criteria. The thematic synthesis identified four higher order themes: (1) developing safe and youth-friendly online services, (2) online client characteristics, (3) in-session online processes and (4) session alliance and outcome. Conclusion: These themes outline the varied challenges and opportunities present within this developing practice. Each is initially discussed alongside existing literature related to online counselling before the implications for educational providers are explicitly considered. Ultimately, it is concluded that online counselling for students has much potential, however, those commissioning such services need to be mindful of common pitfalls.

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