How do employees learn from performance measures? Evidence from a local government entity

2020 ◽  
Author(s):  
Joanne Lye ◽  
Zahirul Hoque ◽  
Lee Parker
Keyword(s):  
Local Government ◽  
Performance Measures

Citizen-Assisted Performance Measurement? Reassessing Its Viability and Impact

2017 ◽  
Vol 48 (7) ◽  
pp. 716-729 ◽  
Author(s):  
David N. Ammons ◽  
Patrick M. Madej
Keyword(s):  
Local Government ◽  
Focus Groups ◽  
Performance Measurement ◽  
Empirical Evidence ◽  
Citizen Participation ◽  
Performance Measures ◽  
Government Performance ◽  
Ongoing Support

Citizen-assisted performance measurement (CAPM) was a hot topic just a decade or so ago, promoted by enthusiasts as a useful coupling of the performance measurement and citizen participation movements. The idea of engaging citizens in the design of local government performance measures retains some ongoing support today based mostly on normative assumptions and testimonials. A careful review of the premises of CAPM and empirical evidence from CAPM projects, however, reveals weaknesses in the premises and few surviving measures from CAPM projects. The authors’ findings support the view that citizen efforts would more beneficially be directed upstream of performance measurement, with citizens engaged as focus groups to offer views on their local government’s performance objectives and priorities rather than as designers of performance measures.

scholarly journals Performance Management in Government Internal Audits: Critical Success Factors

2015 ◽  
Vol 5 (3) ◽  
pp. 46 ◽  
Author(s):  
Stephen Kwamena Aikins
Keyword(s):  
Local Government ◽  
Performance Management ◽  
Performance Measures ◽  
Internal Audit ◽  
Key Factors ◽  
Successful Performance ◽  
Managerial Decision ◽  
Management Framework ◽  
State And Local ◽  
Audit Performance

This study investigates the factors that impact successful performance management in government internal audit units. Studies show that besides formal compliance with statutory and administrative mandates such as compilation and reporting, public sector performance measures are not utilized for managerial decision making, budgetary allocation and accountability. The National Performance Management Advisory Commission has identified in the Performance Management Framework for State and Local Government, activities that constitute key factors for sustaining performance management. Using 2012 benchmarking data from the Association of Local Government Auditors,  this study analyzed the extent to which the uses of government internal audit performance reports, as well as audit performance of the activities identified as key factors in the above-mentioned framework,  impact successful audit performance management. Results show that successful performance management is a function of audit oversight body’s commitment, audit staff accountability, availability of adequate resources, as well as the use of audit performance report to monitor achievement against performance objectives, and to coordinate efforts within government. The results also generally confirm both the literature on the low utilization of performance measures and many key factors outlined in the performance management framework.

Performance Measures System and Local Government

1975 ◽  
Vol 1 (2) ◽  
pp. 30
Author(s):  
Lawrence E. Keller
Keyword(s):  
Local Government ◽  
Performance Measures

Recordkeeping in Local Government in Norway 1950–2000

2003 ◽  
Vol 3 (2) ◽  
pp. 203-210
Author(s):  
Gudmund Valderhaug
Keyword(s):  
Local Government
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