Interplay of Architecture, Business Goals, and Current Technology in the Evolution of Call Center Systems
2012 ◽
Vol 13
(3)
◽
pp. 175-193
◽
2011 ◽
Vol 12
(3)
◽
pp. 197-228
2007 ◽
Vol 39
(5)
◽
pp. 37-47
◽
Keyword(s):
2019 ◽
Vol 3
(1)
◽
pp. 4
2015 ◽
Vol 37
(2)
◽
pp. 64-78
Keyword(s):