How Technology Support for Contextualization Affects Enterprise Social Media Use: A Media System Dependency Perspective

2019 ◽  
Vol 62 (3) ◽  
pp. 279-297 ◽  
Author(s):  
Xiayu Chen ◽  
Shaobo Wei ◽  
Chunhua Sun ◽  
Yezheng Liu
Keyword(s):  
Social Media ◽  
Media Use ◽  
Technology Support ◽  
Social Media Use ◽  
Enterprise Social Media ◽  
Media System ◽  
Media System Dependency

Interplay of enterprise social media and learning at work: a qualitative investigation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anshu Sharma ◽  
Jyotsna Bhatnagar ◽  
Mahadeo Jaiswal ◽  
Mohan Thite
Keyword(s):  
Social Capital ◽  
Social Media ◽  
Organizational Learning ◽  
Informal Learning ◽  
Media Use ◽  
Social Media Use ◽  
Learning Capability ◽  
Content Type ◽  
Enterprise Social Media ◽  
Employee Social Capital

PurposeThe study aims to understand enterprise social media usage at work and explore its impact on employee outcomes, particularly learning behaviors. The scope of the paper is limited to organizationally facilitated enterprise social media (ESM) used internally for workplace communication and draws upon ESM affordances highlighted by the theory of communication visibility.Design/methodology/approachThe study used a qualitative research design based on Miles and Huberman framework (1994) as the research question was exploratory in nature. Thematic analysis was conducted using QSR-NVivo to arrive at the dominant themes and to understand their relationship between enterprise social media use at work. Each emergent theme was generated from the behavioral indicators labelled as nodes. Drawing on qualitative data, the study explored the lived-in experiences of employees using enterprise social media for workplace interactions.FindingsThe thematic analysis using QSR-NVivo provided qualitative evidence for the phenomenon of enterprise social media use in the form of four emergent themes: patterns of enterprise social media usage by employees, employees' informal learning behaviors, employee social capital and organizational learning capability.Research limitations/implicationsThe study provides theoretical insights into the lived-in experiences of employees using ESM at work and unravel thematic behavioral impact on their learning, social capital and organizational learning capability. The findings of this study support recent research work on impact of ESM on knowledge sharing behaviors (see Sun et al., 2019) and other significant work on co-creation of knowledge (see Wagner et al., 2014). Thus, adding to the body of knowledge management literature.Practical implicationsThis study provides evidence for the role of enterprise social media in developing organizational learning capability by offering support and platform for employees' informal learning and building their social capital. Thus, organizations should leverage enterprise social media not only a social networking tool but more as a strategic learning resource. Hence, organizational leaders must encourage employees to be involved on such platforms in order to promote their informal learning. Also, this study captures the role of employee social capital in explaining the enterprise social media, informal learning and organizational learning capability relationship. This shows that enterprise social media can help employees to learn informally when they have good relationships. Hence, this study provides implications for both HR and IT managers and consultants who plan to implement technology for collaborative purposes, should not undermine the importance of building employee social capital. Only then can they utilize the potential of ESM as a learning tool. Last, this research may also influence the general attitude towards social media use at work and further impact the design and implementation of organizational social media policies.Originality/valueThe paper is novel as the qualitative investigation offers deeper insights into the impact of ESM usage on employee and organizational learning behaviors. The paper draws on theoretical underpinnings to present useful linkages between emergent concepts and makes valuable contribution to the literature on enterprise social media use and learning at work.

How to improve employee satisfaction and efficiency through different enterprise social media use

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ma Liang ◽  
Zhang Xin ◽  
Ding Xiao Yan ◽  
Fei Jianxiang
Keyword(s):  
Job Satisfaction ◽  
Social Media ◽  
Media Use ◽  
Work Efficiency ◽  
Social Media Use ◽  
Public And Private ◽  
Content Type ◽  
Enterprise Social Media ◽  
Employee Job Satisfaction ◽  
Social Media Platforms

PurposeWhile prior research provides interesting insights into the effect of social media use in enterprises, there is limited research on how use of different social media platforms affects employee job satisfaction and work efficiency. This study developed a research model to investigate how public and private social media platforms used for different motivations affect employee job satisfaction and work efficiency.Design/methodology/approachOnline surveys were conducted in China, generating 453 valid responses for analysis. Structural equation modeling is performed to test the research model and hypotheses.FindingsThe results suggest that (1) public social media used for both work- and social-related motivations positively affects employee job satisfaction, while private social media only used for social-related motivations can contribute to employee job satisfaction. (2) Public and private social media used for work-related motivations can contribute to employee work efficiency, while social-related motivations for use of public and private social media and employee work efficiency are not significant. (3) In the process of social media usage influencing employee job satisfaction and work efficiency, employees of different genders show significant differences.Originality/valueFirst, this paper contributes to information systems social media research by examining the joint effects of different motivations for public and private social media usage on employee job satisfaction and work efficiency in organizations. Second, it contributes to uses and gratification theory by clarifying the relationship between different motivations for enterprise social media use and its needs.

scholarly journals Enterprise social media use and overload: A curvilinear relationship

2019 ◽  
Vol 34 (1) ◽  
pp. 22-38 ◽  
Author(s):  
Xiayu Chen ◽  
Shaobo Wei
Keyword(s):  
Information Technology ◽  
Social Media ◽  
Technology Use ◽  
Information Overload ◽  
Media Use ◽  
Curvilinear Relationship ◽  
Social Media Use ◽  
Enterprise Social Media ◽  
Work Related ◽  
Information Technology Use

Considerable research has focused on the positive effects of information technology use. However, emerging research and practice commentary highlight the importance of considering the negative side of information technology use. The current study investigates how enterprise social media use (i.e. work- and social-related use) influences employees’ perceived overload (i.e. information and social overload), which in turn affects enterprise social media-related strain. In addition, we posit that communication visibility moderates the nonlinear relationship between enterprise social media use and overload. Using a survey of 282 enterprise social media users in the workplace as a basis, we find an inverted U-shaped relationship between work-related enterprise social media use and information overload and between work-related enterprise social media use and social overload. Moreover, a U-shaped relationship is found between social-related enterprise social media use and information overload and between social-related enterprise social media use and social overload. Communication visibility positively moderates the inverted U-shaped relationships between work-related enterprise social media use and information overload and between work-related enterprise social media use and social overload, but negatively moderates the U-shaped relationship between social-related enterprise social media use and information overload. The theoretical and practical implications are also discussed.

scholarly journals Does enterprise social media use promote employee creativity and well-being?

2021 ◽  
Vol 131 ◽  
pp. 40-54
Author(s):  
Adeel Luqman ◽  
Shalini Talwar ◽  
Ayesha Masood ◽  
Amandeep Dhir
Keyword(s):  
Social Media ◽  
Media Use ◽  
Well Being ◽  
Employee Creativity ◽  
Social Media Use ◽  
Enterprise Social Media
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