Cloud Computing Support for Collaboration and Communication in Enterprise-Wide Workflow Processes

Author(s):  
Jason S. Bolin ◽  
James Bret Michael ◽  
Man-Tak Shing
Author(s):  
Vandana Ahuja

Customer Relationship Management or CRM is an enterprise-wide initiative which belongs to all areas of an organization. It reflects the comprehensive strategy and process of acquiring, retaining, and partnering with selective customers to create superior value for the company and the customer. In the era of IT-enabled relationship management, organisations have a host of CRM software products from which they can choose. These products come with different functionalities and support the different functions of a firm, thereby changing the face of global business today. In the era of so-called Cloud computing, support for web-based functionalities is the prime requisite for any CRM Software. This chapter attempts to compare functionalities of three well-established CRM Tools for Organisations: Salesforce.com, mySAPCRM and Siebel CRM.


2016 ◽  
Vol 18 (5) ◽  
pp. 893-904 ◽  
Author(s):  
Jun Wu ◽  
Jian Wu ◽  
Hao Cui ◽  
Chong Luo ◽  
Xiaoyan Sun ◽  
...  

2019 ◽  
pp. 325-355
Author(s):  
Yun Li ◽  
Manzhu Yu ◽  
Mengchao Xu ◽  
Jingchao Yang ◽  
Dexuan Sha ◽  
...  

Abstract Big data emerged as a new paradigm to provide unprecedented content and value for Digital Earth. Big Earth data are increasing tremendously with growing heterogeneity, posing grand challenges for the data management lifecycle of storage, processing, analytics, visualization, sharing, and applications. During the same time frame, cloud computing emerged to provide crucial computing support to address these challenges. This chapter introduces Digital Earth data sources, analytical methods, and architecture for data analysis and describes how cloud computing supports big data processing in the context of Digital Earth.


2012 ◽  
Vol 13 (1) ◽  
Author(s):  
Mohamed Abouelhoda ◽  
Shadi Alaa Issa ◽  
Moustafa Ghanem

Author(s):  
Elsya Panduwinasari ◽  
Nurafni Eltivia ◽  
Aang Afandi

Precise and clear Business Process Modeling (BPM) can be used to implement the all of processes according to the user’s needs. On the other hand, cloud computing has become a solution for data storage and more effective and efficient computing processes. State Polytechnic of Malang (Polinema) is one of the vocational higher education Institutions in Indonesia that requires business process modeling to facilitate an integrated understanding of process flow. This study aims to describe the business processes of the financial realization system and the structure of cloud computing that can be used. This research used Bizagi for designing Business Process Model and Notation (BPMN) in modeling business processes of financial system realization. This paper describes the business model of the financial realization system at Polinema. This study proposes the use of an Infrastructure as a Service IaaS-based cloud computing service model using a hybrid cloud approach to support the work of the system.


Author(s):  
Vandana Ahuja

Customer Relationship Management or CRM is an enterprise-wide initiative which belongs to all areas of an organization. It reflects the comprehensive strategy and process of acquiring, retaining, and partnering with selective customers to create superior value for the company and the customer. In the era of IT-enabled relationship management, organisations have a host of CRM software products from which they can choose. These products come with different functionalities and support the different functions of a firm, thereby changing the face of global business today. In the era of so-called Cloud computing, support for web-based functionalities is the prime requisite for any CRM Software. This chapter attempts to compare functionalities of three well-established CRM Tools for Organisations: Salesforce.com, mySAPCRM and Siebel CRM.


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