Service quality measures for motor starting

2002 ◽  
Author(s):  
R.J. Rusch ◽  
P. Beavis
Keyword(s):  
Service Quality ◽  
Quality Measures

scholarly journals Exploring the Determinants of Customer Satisfaction in Pakistan Automotive Industry

2021 ◽  
Vol 2 (1) ◽  
pp. 10-19
Author(s):  
Ahmer Muslim
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Market Share ◽  
Automotive Industry ◽  
Quality Measures ◽  
Brand Awareness ◽  
Service Offering ◽  
Business Customers ◽  
Satisfaction Model ◽  
Awareness Service

Customer satisfaction is a measure of how happy the customer is with the product or service offering of a business. Customers could be highly satisfied, satisfied, neutral, angry, or very angry. Similarly, service quality measures how best the service is meeting the customer’s expectations. The customer satisfaction element is new to Pakistan automotive industry. The industry is still depending on selling cheap, low-quality products to the customer in order to increase market share. The purpose of this research is to create a customer satisfaction model for the automotive industry in Pakistan. The result at the end suggested that price, brand awareness, service quality, and Flexibility are the determinants of customer satisfaction for this industry. This research will open the way to expand the growth of industries and allow new competitors to enter the market with quality products.

In Search of Service Quality Measures: Some Questions regarding Psychometric Properties

1991 ◽  
Vol 4 (1) ◽  
pp. 65-75 ◽  
Author(s):  
Richard M. Shewchuk ◽  
Stephen J. O'Connor ◽  
John B. White
Keyword(s):  
Service Quality ◽  
Psychometric Properties ◽  
Quality Measures

The relationship between service quality measures and overall patient satisfaction in oncology.

2010 ◽  
Vol 28 (15_suppl) ◽  
pp. e16550-e16550
Author(s):  
J. F. Grutsch ◽  
C. G. Lis ◽  
M. Rodeghier ◽  
D. Gupta
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Quality Measures ◽  
The Relationship

Service Quality Measures in Vietnam and Australia

2002 ◽  
Vol 6 (3-4) ◽  
pp. 85-100 ◽  
Author(s):  
Colin Jevons ◽  
John Pidgeon
Keyword(s):  
Service Quality ◽  
Quality Measures

scholarly journals Pengukuran Layanan Pada Aplikasi Mobile JKN Menggunakan Metode Servqual

2019 ◽  
Vol 21 (2) ◽  
pp. 157-166
Author(s):  
Andi Saryoko ◽  
Hendri Hendri ◽  
Sulaeman Hadi Sukmana
Keyword(s):  
Service Quality ◽  
Mobile Application ◽  
Direct Evidence ◽  
Quality Measures ◽  
Scientific Meeting ◽  
Community Satisfaction ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Community Expectations ◽  
Online Registration

The Indonesian people in registering as members of the BPJS for Health can now be done in several ways: 1) registration by coming directly to the nearest BPJS office, 2) being able to register online on a computer, internet connected laptop on the https: / page /daftar.bpjs-kesehatan.go.id/ or 3) register online on the JKN mobile application with a smartphone or mobile. Research to analyze the level of community satisfaction with BPJS Health online registration on the JKN mobile application by applying the servqual method. In registering BPJS Health members online, the application provider must be able to give full attention to service quality (SERVQUAL). In the context of measuring service quality variables, Parasuraman, Zeithaml and Berry (1998) identified five dimensions of service quality measures including: Reliability, responsiveness, Assurance, Direct evidence (Tangibles), and Empathy (Empathy). This study aims to examine the level of satisfaction of BPJS Health members towards online registration services at BPJS Health especially for the Jakarta area by applying the SERVQUAL method, and to find out what factors should be prioritized on online registration with the JKN mobile application in order to meet community expectations. From this scientific research, it is hoped that it can be published in one of the national journals and can be announced at the National scientific meeting.

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