Process flow-through for service provisioning-an implementation progress report

Author(s):  
B. Couch
2019 ◽  
Vol 33 (1) ◽  
pp. 89-109 ◽  
Author(s):  
Hisahiro Ishijima ◽  
Kaori Nishikido ◽  
Masashi Teshima ◽  
Sayumi Nishikawa ◽  
Eman Abdul Gawad

Purpose The purpose of this paper is to identify how the introduction and dissemination of the 5S-KAIZEN-TQM approach positively influence the Egyptian health sector and its sustainability. It also seeks to encourage effective and efficient introduction of the 5S-KAIZEN-TQM approach into the health sectors of low- and middle-income countries. Design/methodology/approach The pilot program introducing the 5S-KAIZEN-TQM approach into five Egyptian public hospitals spanned over 13 months from January 2016 to February 2017. During the pilot program, a series of interventions occurred to introduce the approach, such as seminars on the 5S and KAIZEN approach, consultation visits and progress report meetings. Data and information were collected through conducting interviews, observing directly and evaluating the implementation progress of 5S-KAIZEN-TQM activities. Findings The study identified the following factors in effective and efficient dissemination of 5S-KAIZEN-TQM activities in the Egyptian health sector: restructuring the quality management structure to establish Quality Improvement Teams and Work Improvement Teams in hospitals, generating strong leadership and commitment among leaders, conducting effective in-house trainings on the 5S-KAIZEN-TQM approach, monitoring and following up on 5S-KAIZEN-TQM activities and introducing the 5S-KAIZEN-TQM approach using non-clinical sections, which could also influence the sustainability of the activities. Originality/value This study holds value in its clarification of meaningful ways to disseminate and encourage the sustainability of the 5S-KAIZEN-TQM approach in Egyptian public health facilities. Moreover, officials from the Ministry of Health and Population and hospital managers in Egypt can use the findings to plan and disseminate this approach nationwide.


2020 ◽  
Vol 312 ◽  
pp. 05003
Author(s):  
Khelina Swate ◽  
Goodwell Muyengwa ◽  
Yvonie N Mawane

Modelling and simulation of industrial systems have become a conventional method for productivity improvement through optimizing design, operation, performance and troubleshooting. This paper analyses the current Shearcut process flow through modelling and simulation. A case study research was undertaken at a steel processing company that transform steel coils into sheets, plates, slits, tubes, blanks and various roofing products. Two models were created using Arena software. The models were a representation of the process flow found in the Shearcut warehouse. The first model was developed from data obtained from production records and time studies that were carried out on some of the operations. Bottleneck stations and non-value adding operations were identified. The second model was created with some improvements that included reduced non-value adding times. Results from the second model had an improved output. This paper contributes to the use of computer simulation as a tool to improve productivity.


2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Edward J. Miech ◽  
Angela Larkin ◽  
Julie C. Lowery ◽  
Andrew J. Butler ◽  
Kristin M. Pettey ◽  
...  

An amendment to this paper has been published and can be accessed via the original article.


2008 ◽  
pp. 291-337
Author(s):  
Kevin F. Downing ◽  
Jennifer K. Holtz

In our final chapter, we present a didactic model for online science instruction based upon best practices in both science education and online education coupled with insights from the diverse and substantial literature reviewed in previous chapters. Our goal is to present the reader a process flow through key course design steps bringing together original learning design structures with sensible paradigms from the literature. The general structure of our model is comparable to the three-part convention described by Hegarty-Hazel (1990) that includes planning, design and implementation phases.


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