From Users to Customers: HCI for Online Services

The recent development in the ecommerce services has shown a variety of established companies participating in the web business environment including Islamic banks. Business with the mostexperience and success in using ecommerce are beginning to realize that the indicator of success or failure of the ecommerce environment was included in the online services. Nowadays, the trend ofa business is to serve the customer with best quality of services to enhance the consumer satisfaction and compete with the global competitors as online services enabled registered user to make productspurchase transaction only through website such as check and manage financial standing, transfer funds, bill payment, prepaid reload and so forth. However, in recent times, Islamic banking users faced problems with the online system such as cannot log in to the system, payment failure and mostly security and privacy hindrance. Therefore, this study aimed to investigate the relationship between electronic service quality (e-SERVQUAL) and customer satisfaction towards IslamicOnline Banking Services users. Based on the sample size, only 76 respondents were selected to participate in this study by using a convenience sampling. Further, Pearson correlation and multipleregression were reported to analyze the mentioned relationship. The findings have shown that there is a positive relationship between e-SERVQUAL and customer satisfaction in using Islamic onlinebanking services. Based on the findings, Islamic online banking developer is recommended to improve more on their responsiveness in order to provide quick response to their customer’s requirements. Moreover, they also should be more reliable in providing accurate information in performing the promised services. They must assure that all of their customers can quickly get responds and true feedback regarding their problems to ensure customer satisfy with service provided. Besides, the safety of the website and the protection of customer information alsoconsidered a vital action that should be concerned in order to increase the customers’ satisfaction.

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Changing Paradigms in Network Neutrality and its Effects on Public Sector Broadcasting Online Services: Germany's Case

Issues of Business and Law ◽

10.2478/v10088-011-0007-3 ◽

2011 ◽

Vol 3 (-1) ◽

pp. 73-84 ◽

Cited By ~ 2

Author(s):

Jan Krone ◽

Tassilo Pellegrini

Keyword(s):

Public Sector ◽

Network Neutrality ◽

Online Services

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Copyright and Remote Teaching in the Time of Coronavirus: A Study of Contractual Terms and Conditions of Selected Online Services

SSRN Electronic Journal ◽

10.2139/ssrn.3652183 ◽

2020 ◽

Author(s):

Léo Pascault ◽

Bernd Justin Jütte ◽

Guido Noto La Diega ◽

Giulia Priora

Keyword(s):

Online Services

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Application of information and communication technologies in modern Russian cadastral system

Geodesy and Cartography ◽

10.22389/0016-7126-2019-944-2-57-63 ◽

2019 ◽

Vol 944 (2) ◽

pp. 57-63

Author(s):

V.A. Pavlova ◽

E.L. Uvarova

Keyword(s):

Real Estate ◽

Information And Communication Technologies ◽

Communication Technologies ◽

Software Systems ◽

Electronic Interaction ◽

Online Services ◽

Global Trends ◽

Additional Information ◽

Information And Communication ◽

Cadastral System

The authors describe modern trends in development of the cadastral system. The main features of the procedure of cadastral registration and software systems that act as accounting and registration of automated databases are highlighted. The technological process of maintaining the unified state register of real estate is analyzed in detail. The modern system of information electronic interaction in the real estate register is designated. The role of information and communication technologies in the Russian cadastral system is shown. The authors propose a classification of online services of Rosreestr in a number of ways. The fourth group of online services is allocated as the most promising as it provides opportunities to obtain additional information at the common activity fields of different Executive authorities. The authors conclude that changes in the cadastral system of the Russian Federation are greatly influenced by global trends which in turn are aimed at expanding the functions of the cadastre as an information basis of land management.

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The Nordic @geing Online project: Co-creating a social application together with older adults

European Journal of Public Health ◽

10.1093/eurpub/ckz185.297 ◽

2019 ◽

Vol 29 (Supplement_4) ◽

Author(s):

J Nordmyr ◽

A K Forsman

Keyword(s):

Older Adults ◽

Health Promotion ◽

Social Participation ◽

Rural Areas ◽

New Technologies ◽

Psychosocial Health ◽

Design Approach ◽

Online Services ◽

Online Application ◽

Development Fund

Abstract Background Online resources present various possibilities for health promotion, also in the growing older adult population. Tailored online services aiming to support social participation among users could potentially promote older adults’ psychosocial health. In the @geing Online project an online application is developed, focusing on access to meaningful social activities among older adults in rural areas in Finland and Sweden. The innovation project (2017-2020) is funded by the Interreg Botnia-Atlantica programme (European Regional Development Fund). Methods A collaborative, user-centred design approach is applied when developing the online application, allowing older potential users and personnel groups from the social and health care sector to evaluate application features in a step-wise process. The inclusion of personnel groups allows for the exploration of the feasibility of introducing the tool in home care services and similar relevant contexts from an organizational perspective. Further, the inclusion of regional IT-companies presents opportunities for them to develop their competence regarding eHealth tools and older adults as a target group. Results An advanced prototype of the application and its core features is presented. Promising approaches and outcomes regarding the co-creation methods applied to ensure the involvement of stakeholders in the development process are elaborated upon. Challenging issues related to the project theme, such as stereotypical and negative views of older adults’ competences and motivation related to application use are also discussed. Conclusions The project highlights possibilities - but also challenges - when co-creating a social application together with older adults, some of whom have no experience in internet use. The gathered project outcomes will provide lessons on the potential of new technologies for delivering health promotion initiatives among older adults. Key messages Tailored online services aiming to support social participation among users provide possibilities for promoting psychosocial health in the growing population of older adults. Application development utilizing a user-centered design approach can be implemented even if the end-users are not familiar with the internet or application use.

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