Aggregating Ordinal User Preferences for Effective Reputation Computation of Online Services

2016 ◽  
Author(s):  
Xiaodong Fu ◽  
Kun Yue ◽  
Li Liu ◽  
Lijun Liu
Keyword(s):  
User Preferences ◽  
Online Services

Customer Satisfaction on e-SERVQUAL in Islamic Online Banking Services

2017 ◽  
Vol 3 (2) ◽  
pp. 29
Author(s):  
NURHAZIRAH HASHIM ◽  
MOHAMMAD ZAIM MOHD SALLEH ◽  
NOR SARA NADIA MUHAMAD YUNUS ◽  
INTAN SYAFINAZ MAT SHAFIE
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Pearson Correlation ◽  
Business Environment ◽  
Online Banking ◽  
Security And Privacy ◽  
Accurate Information ◽  
Online Services ◽  
Banking Services ◽  
Customer Information

The recent development in the ecommerce services has shown a variety of established companies participating in the web business environment including Islamic banks. Business with the mostexperience and success in using ecommerce are beginning to realize that the indicator of success or failure of the ecommerce environment was included in the online services. Nowadays, the trend ofa business is to serve the customer with best quality of services to enhance the consumer satisfaction and compete with the global competitors as online services enabled registered user to make productspurchase transaction only through website such as check and manage financial standing, transfer funds, bill payment, prepaid reload and so forth. However, in recent times, Islamic banking users faced problems with the online system such as cannot log in to the system, payment failure and  mostly security and privacy hindrance. Therefore, this study aimed to investigate the relationship between electronic service quality (e-SERVQUAL) and customer satisfaction towards IslamicOnline Banking Services users. Based on the sample size, only 76 respondents were selected to participate in this study by using a convenience sampling. Further, Pearson correlation and multipleregression were reported to analyze the mentioned relationship. The findings have shown that there is a positive relationship between e-SERVQUAL and customer satisfaction in using Islamic onlinebanking services. Based on the findings, Islamic online banking developer is recommended to improve more on their responsiveness in order to provide quick response to their customer’s requirements.  Moreover, they also should be more reliable in providing accurate information in performing the promised services. They must assure that all of their customers can quickly get responds and true feedback regarding their problems to ensure customer satisfy with service provided. Besides, the safety of the website and the protection of customer information alsoconsidered a vital action that should be concerned in order to increase the customers’ satisfaction.

Investigating user preferences in night bus lines operation using Conjoint Analysis in the city of Thessaloniki, Greece

2020 ◽  
Author(s):  
Dimitrios Nalmpantis ◽  
Dimitra Giannaka ◽  
Stavros Malliaris ◽  
Evangelos Genitsaris ◽  
Ioannis Karagiotas ◽  
...  
Keyword(s):  
Conjoint Analysis ◽  
User Preferences ◽  
The City

DISPENSER MACHINE FOR BEVERAGES WITH USER PREFERENCES FROM HMI

2016 ◽  
Vol 5 (3) ◽  
pp. 25
Author(s):  
BODHALE ASMITA P. ◽  
KULKARNI J.S. ◽  
◽  
Keyword(s):  
User Preferences

NEURAL NETWORK METHOD OF ADAPTING THE PARAMETERS OF THE INFORMATION SYSTEMS INTERFACE

2020 ◽  
pp. 26-31
Author(s):  
А.Д. Обухов ◽  
М.Н. Краснянский ◽  
М.С. Николюкин
Keyword(s):  
Neural Networks ◽  
Information System ◽  
Information Systems ◽  
Statistical Processing ◽  
Low Complexity ◽  
User Preferences ◽  
Expert Assessment ◽  
Practical Implementation ◽  
Algorithmic Support ◽  
Interface Parameters

Рассматривается проблема выбора оптимальных параметров интерфейса в информационных системах с целью его персонализации под предпочтения пользователя и возможности его оборудования. В настоящее время для ее решения используется алгоритмическое обеспечение и статистическая обработка предпочтений пользователей, что не обеспечивает достаточной гибкости и точности. Поэтому в данной работе предлагается применение разработанного метода адаптации параметров интерфейса, основанного на анализе и обработке пользовательской информации с помощью нейронных сетей. Научная новизна метода заключается в автоматизации сбора, анализа данных и настройки интерфейса за счет использования и интеграции нейронных сетей в информационную систему. Рассмотрена практическая реализация предлагаемого метода на Python. Экспертная оценка адаптивности интерфейса тестовой информационной системы после внедрения разработанного метода показала его перспективность и эффективность. Разработанный метод показывает лучшую точность и низкую сложность программной реализации относительно классического алгоритмического подхода. Полученные результаты могут использоваться для автоматизации процесса выбора компонентов интерфейса различных информационных систем. Дальнейшие исследования заключаются в развитии и интеграции разработанного метода в рамках фреймворка адаптации информационных систем Here we consider the problem of choosing the optimal parameters of the interface in information systems with the aim of personalizing it for the preferences of the user and the capabilities of his equipment. Currently, algorithmic support and statistical processing of user preferences are used to solve it, which does not provide sufficient flexibility and accuracy. Therefore, in this work, we propose the application of the developed method for adapting interface parameters based on the analysis and processing of user information using neural networks. The scientific novelty of the method is to automate the collection, analysis of data and interface settings through the use and integration of neural networks in the information system. We consider the practical implementation of the proposed method in Python. An expert assessment of the adaptability of the interface of the test information system after the implementation of the developed method showed its availability and efficiency. The developed method shows the best accuracy and low complexity of software implementation relative to the classical algorithmic approach. The results obtained can be used to automate the selection of interface components for various information systems. Further research consists in the development and integration of the developed method within the framework of the information systems adaptation framework

Copyright and Remote Teaching in the Time of Coronavirus: A Study of Contractual Terms and Conditions of Selected Online Services

2020 ◽  
Author(s):  
Léo Pascault ◽  
Bernd Justin Jütte ◽  
Guido Noto La Diega ◽  
Giulia Priora
Keyword(s):  
Online Services

Heuristic Algorithms for Waste Load Allocation in a River Basin

1989 ◽  
Vol 21 (8-9) ◽  
pp. 1057-1064 ◽  
Author(s):  
Vijay Joshi ◽  
Prasad Modak
Keyword(s):  
Dynamic Programming ◽  
Heuristic Algorithms ◽  
Water Quality Management ◽  
User Preferences ◽  
Theory And Practice ◽  
Waste Load Allocation ◽  
Practical Applications ◽  
Waste Load ◽  
On Line ◽  
The One

Waste load allocation for rivers has been a topic of growing interest. Dynamic programming based algorithms are particularly attractive in this context and are widely reported in the literature. Codes developed for dynamic programming are however complex, require substantial computer resources and importantly do not allow interactions of the user. Further, there is always resistance to utilizing mathematical programming based algorithms for practical applications. There has been therefore always a gap between theory and practice in systems analysis in water quality management. This paper presents various heuristic algorithms to bridge this gap with supporting comparisons with dynamic programming based algorithms. These heuristics make a good use of the insight gained in the system's behaviour through experience, a process akin to the one adopted by field personnel and therefore can readily be understood by a user familiar with the system. Also they allow user preferences in decision making via on-line interaction. Experience has shown that these heuristics are indeed well founded and compare very favourably with the sophisticated dynamic programming algorithms. Two examples have been included which demonstrate such a success of the heuristic algorithms.

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