Critical Success Factors in IT Service Management Implementation: People, Process, and Technology Perspectives

2013 ◽  
Author(s):  
Yajun Zhang ◽  
Jinlong Zhang ◽  
Jiangtao Chen
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Service Management ◽  
It Service Management ◽  
It Service ◽  
Critical Success

Investigating Critical Success Factors in Implementing ITIL Framework

2015 ◽  
Vol 13 (1) ◽  
pp. 74-91 ◽  
Author(s):  
Mohammad Mehrabioun Mohammadi ◽  
Ahad Zare Ravasan ◽  
Homa Hamidi
Keyword(s):  
Information Technology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Management ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Technology Infrastructure ◽  
Domain Experts ◽  
Critical Success ◽  
Technology Service

Nowadays, many organizations adopt Information Technology Service Management (ITSM) best practices to enhance their IT service related processes. Although many organizations have adopted ITSM frameworks such as Information Technology Infrastructure Library (ITIL), not all have been successful. Keeping this in mind, this paper seeks to identify Critical Success Factors (CSFs) that impact on successful implementation of ITSM frameworks with a focus on ITIL in Iranian organizations as a case of a developing country. Hence, based on a mixed method, at first, with the semi-structured interviews and literature review, 22 success factors were identified. Following that, a questionnaire was developed and sent out to domain experts. Next, robust Exploratory Factor Analysis (EFA) was run for analyzing data and establishing construct validity which finally classified critical success factors into five groups named as “organizational”, “human resources”, “project management”, “managerial” and “process”. The findings of this study have provided a very useful reference for IT standardization scholars and practitioners to identify the important issues of ITSM frameworks implementation projects in their research and practice.

An Investigation Into the Critical Success Factors of Implementing Information Technology Service Management Frameworks

2018 ◽  
pp. 200-218 ◽  
Author(s):  
Ahad Zare Ravasan ◽  
Mohammad Mehrabioun Mohammadi ◽  
Homa Hamidi
Keyword(s):  
Information Technology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Management ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Technology Infrastructure ◽  
Critical Success ◽  
Technology Service ◽  
Information Technology Service

During the last decade, many organizations have adopted information technology service management (ITSM) frameworks such as information technology infrastructure library (ITIL). However, such efforts are challenging and costly and not all have been successful. Keeping this in mind, this chapter seeks to identify critical success factors (CSFs) that impact successful implementation of ITSM frameworks with a focus on ITIL. Hence, based on a mixed method, at first, with the semi-structured interviews and literature review, 22 success factors were identified. The data of 122 valid questionnaires were analyzed using robust exploratory factor analysis (EFA) to validate and categorize identified factors. Finally, 22 CSFs are categorized under five “organizational,” “human resources,” “project management,” “managerial,” and “process” main groups. The findings of this study have provided a very useful reference for IT standardization scholars and practitioners to identify the important issues of ITSM frameworks implementation projects in research and practice.

Critical Success Factors for Twinning Measure

2018 ◽  
Author(s):  
Franka Cadée ◽  
Marianne J. Nieuwenhuijze ◽  
Antoine L. M. Lagro-Janssen ◽  
Raymond de Vries
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Critical Success

Critical Success Factors in Russian R&D Projects in the Real Economy

2010 ◽  
pp. 41-61
Author(s):  
V. Andreev
Keyword(s):  
Empirical Research ◽  
Critical Success Factors ◽  
Success Factors ◽  
Innovation Process ◽  
Real Economy ◽  
Key Factors ◽  
Industrial Products ◽  
Successful Development ◽  
The Real ◽  
Critical Success

The article discusses the concept of "success" in relation to innovative business and its performance. The quantity of innovative projects that can consistently overcome the stages of the innovation process to achieve the desired result is defined. The author presents the results of empirical research of successful and unsuccessful projects of leading Russian innovative companies in various industries, identifies key factors of successful development of new industrial products.

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