Research on Service Quality Management Based on Statistical Process Control Theory

2013 ◽  
Author(s):  
Jun Kang
Keyword(s):  
Quality Management ◽  
Process Control ◽  
Service Quality ◽  
Control Theory ◽  
Statistical Process Control ◽  
Statistical Process ◽  
Service Quality Management

TOTAL QUALITY MANAGEMENT USING PARETO DIAGRAMS AND STATISTICAL PROCESS CONTROL CHARTS (SPC) APPLIED TO PRECAST BEAMS

2014 ◽  
Vol 1 (1) ◽  
Author(s):  
Mifta Priyanto
Keyword(s):  
Quality Management ◽  
Process Control ◽  
Total Quality Management ◽  
Statistical Process Control ◽  
Control Charts ◽  
Range Limit ◽  
Total Quality ◽  
Statistical Process ◽  
Process Control Charts ◽  
Statistical Process Control Charts

This paper presents the application of Total Quality Management Method using Pareto diagrams and Statistical Process Control charts (SPC). These tools can be applied to both the manufacturing and construction sectors. A Pareto diagram can figure out some of the dominant problems of the projects, and SPC can determine whether the data variation is within control limits. SPC can measure the quality of performance in learning curve using the upper-range limit and lower-range limit of the control analysis. A case study was conducted on a precast beams installation at a rental multi-story residential project in Jakarta, Indonesia. Based on the measurement, some data are outside of the control limit due to the problems identified in the Pareto diagram. Further analysis by measuring the Process Capability Ratio (Cp) produces a value <1, indicating that project management needs to be careful about process variation.

Statistical Process Control: Theory and Practice.

1992 ◽  
Vol 87 (419) ◽  
pp. 905
Author(s):  
Robert G. Easterling ◽  
G. Barrie Wetherill ◽  
Don W. Brown
Keyword(s):  
Process Control ◽  
Control Theory ◽  
Statistical Process Control ◽  
Theory And Practice ◽  
Statistical Process

scholarly journals Statistical process control and CAQ systems as a tools assuring quality in the automotive industry

2019 ◽  
Vol 2 (1) ◽  
pp. 336-344
Author(s):  
Łukasz Wiecha ◽  
Grzegorz Ćwikła
Keyword(s):  
Quality Management ◽  
Process Control ◽  
Statistical Process Control ◽  
Automotive Industry ◽  
Management System ◽  
Quality Management System ◽  
Statistical Process ◽  
Assurance System ◽  
A Company

Abstract The aim of the article is to present the case study of implementation of the example CAQ system, which allows to meet the requirements of IATF 16949:2016 and the VDA 6.1 standards in the field of statistical process control (SPC). The foundations of the CAQ systems concept and their specific requirements, especially for companies operating in the automotive industry, for which modern CAQ tools are necessary, in the described case based on the LEAN-QS program, are presented. The article presents the observations and results of the analysis of the operation of the quality assurance system in a company that is a supplier of car parts. One of the modules of the LEAN-QS program was implemented there, which makes it possible to meet the requirements of a certified quality management system. The effectiveness of the presented tool was demonstrated, allowing to meet industry requirements while minimizing resources necessary for supervision and proper implementation of the quality management system process, which in this case is the SPC.

scholarly journals IMPLEMENTATION OF STATISTICAL PROCESS CONTROL (SPC) FOR MANUFACTURING PERFORMANCE IMPROVEMENT

1970 ◽  
Vol 40 (1) ◽  
pp. 15-21 ◽  
Author(s):  
Farzana Sultana ◽  
Nahid Islam Razive ◽  
Abdullahil Azeem
Keyword(s):  
Quality Management ◽  
Process Control ◽  
Total Quality Management ◽  
Statistical Process Control ◽  
Data System ◽  
Total Quality ◽  
Statistical Process ◽  
Machine Breakdowns ◽  
Hourly Data ◽  
Manufacturing Performance

This paper intends to combine the Hourly Data System (HDS) and Statistical Process Control (SPC) practices to improve manufacturing performances in manufacturing companies. The focus of this work is to find out the frequencies and time duration of machine breakdowns as well as the major causes of breakdowns affecting productivity. Total quality management (TQM) was introduced to improve continually the products or services to increase the customer satisfaction level. SPC is an important tool of TQM. Again HDS is the real time view of production floor of any manufacturing industry. In usual practice, SPC is used as quality control tool. However in this research SPC is used to increase total output identifying major loss times from various machine breakdowns using HDS. Successful implementation of the recommendations of this paper can significantly improve the manufacturing performance of a manufacturing environment. Keywords: Total Quality management (TQM), Statistical Process Control (SPC), Hourly Data System (HDS)   doi: 10.3329/jme.v40i1.3466 Journal of Mechanical Engineering, Vol. ME40, No. 1, June 2009 15-21

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