Identified-Service Support System and Its Application to Network Broadcasting Services

2006 ◽  
Author(s):  
Koichi Tanimoto ◽  
Takaaki Yamada ◽  
Haruyuki Nakamura ◽  
Arisa Fujii ◽  
Go Ohtake ◽  
...  
Keyword(s):  
Support System ◽  
Service Support ◽  
Network Broadcasting

scholarly journals The Use of QFD for the Design of a Maintenance Service Support System

2019 ◽  
Vol 252 ◽  
pp. 06012
Author(s):  
Ewelina Kosicka ◽  
Arkadiusz Gola
Keyword(s):  
Decision Making ◽  
Support System ◽  
Performance Monitoring ◽  
Industrial Revolution ◽  
Failure Prediction ◽  
Monitoring Systems ◽  
Dynamic Changes ◽  
Service Support ◽  
Maintenance Service ◽  
Qfd Method

The development of machinery performance monitoring systems along with the prospect of intelligent factories developed under the concept of industrial revolution 4.0 affect dynamic changes in the field of maintenance. Therefore, based on an overview of the literature and observations of production enterprises, we propose a model of maintenance service support system with respect to failure prediction and decision making in the area of maintenance works. In the designing stage the QFD method was employed with a view to testing its usefulness for the process.

scholarly journals Modelling Service Support System Reliability

2010 ◽  
Vol 43 (3) ◽  
pp. 56-61 ◽  
Author(s):  
Sean Reed ◽  
John Andrews ◽  
Sarah Dunnett ◽  
Magnus Karlberg ◽  
Lennart Karlsson ◽  
...  
Keyword(s):  
Support System ◽  
System Reliability ◽  
Service Support

A Stakeholder-Unifying, Cocreation Philosophy for Marketing

2011 ◽  
Vol 31 (2) ◽  
pp. 129-134 ◽  
Author(s):  
Robert F. Lusch ◽  
Frederick E. Webster
Keyword(s):  
Support System ◽  
Well Being ◽  
Resource Integration ◽  
Dominant Logic ◽  
Service Support ◽  
General Management ◽  
A Value ◽  
Management Responsibility ◽  
Value Cocreation ◽  
Business Function

Marketing thought and practice is continuing its evolution from a largely goods-dominant logic to a service-dominant (S-D) logic. The authors argue that an S-D grounded logic is especially useful in a highly networked world. In a network world and organization, it is critical for enterprises to realize and operate as if marketing is no longer simply a separate business function but also a general management responsibility within a broad network enterprise where the interests of many stakeholders need to be unified with the customer and the enterprise. Furthermore, a value cocreation concept of strategy becomes increasingly relevant because it views value as not created by the business but by customers as they integrate resources. Importantly this includes firm-supplied resources, as well as other resources at the customer’s disposal in order to improve their well-being by helping them develop or codevelop solutions to problems. Consistent with the S-D logic of marketing, the firm has to think not about optimizing the sales and/or profit of the firm and its activities but how to support customers in their resource integration and value cocreation activities. All enterprises should strive to be an effective and efficient service support system for helping all stakeholders, beginning with the customer, become effective and efficient in value cocreation.

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