Towards a new service design approach assisted by computer tools: a typology of services and a post sale service case study in the automotive industry

2004 ◽  
Author(s):  
R. Bakiri
Keyword(s):  
Automotive Industry ◽  
Service Design ◽  
Design Approach ◽  
Computer Tools

scholarly journals Interdisciplinary Service Design Approach to Promote Sustainable Solutions in Social Complexity: Case Study on Korean Elderly Residential Stability during COVID-19

2021 ◽  
Vol 11 (24) ◽  
pp. 12009
Author(s):  
Suji Choi ◽  
Seol-Ah Lee ◽  
Miseon Kang ◽  
Yeseul Lee ◽  
Hyoun K. Kim ◽  
...  
Keyword(s):  
Daily Life ◽  
Service Design ◽  
The Elderly ◽  
Design Approach ◽  
Social Infrastructure ◽  
Residential Stability ◽  
Service Program ◽  
Design Elements ◽  
Sustainable Solutions

This study introduces Action Research to present a service program through an interdisciplinary service design approach for promoting the residential stability of elderly people. We extracted design elements (1) “things to do” and (2) “community” and “strategies”, and then made a design framework. According to the framework, we developed a service design program, named “Small Daily Life: “Small Daily Life Tasks”, which provided opportunities to share the elderly people’s daily life via online videos “Small Meeting”, which helped develop a network of relationships outside the home by informing neighbors regarding elderly people’s know-how, and “Small Sharing”, which delivers the results of previous activities to those who need help in the community. Finally, we describe our reflective case study on the presented service program and examine the relationship between social infrastructure and design and their respective roles. This study will expand service design methodologies as presented research procedures, generalized frameworks, and conceptual models that can be referenced in multidisciplinary collaborations.

Service design for the design community: TCDC Resource Center's relocation experience

2018 ◽  
Vol 43 (4) ◽  
pp. 175-184 ◽  
Author(s):  
Lerchart Thamtheerasathian ◽  
Songphan Choemprayong ◽  
Pimpaporn Teerathammongkol ◽  
Siwalai Srisatriyanon
Keyword(s):  
User Satisfaction ◽  
Physical Space ◽  
Service Design ◽  
Design Approach ◽  
Study Approach ◽  
Resource Center ◽  
Library Function ◽  
To Receive ◽  
New Location

AbstractDuring the move to a new location in 2016-2017, the headquarters of Thailand Creative & Design Center (TCDC) in Bangkok applied a service design approach to devise and deploy new and improved services. Applying a case study approach, this article reports the TCDC experience in adopting a service design approach in its library function at the TCDC Resource Center. The initiative aimed to create a new service blueprint as well as to implement new and updated services to meet ever-changing user needs. It is expected that service design will increase the user satisfaction level, which will lead to an increasing number of members and visitors, as well as promote revisits and brand loyalty. The process included developing empathy, service ideation, prototyping, and testing. As a result, several new and updated services were introduced and implemented both in the physical space and online. As an iterative process, the design team has also provided multiple channels to receive feedback from users both directly and indirectly to ensure continuous improvement of its services and products.

Social Design for Services Framework

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Melanie SARANTOU ◽  
Satu MIETTINEN
Keyword(s):  
South Africa ◽  
Sustainable Development ◽  
Research Group ◽  
Design Research ◽  
Service Design ◽  
Social Design ◽  
Practical Action ◽  
The Social ◽  
The World

This paper addresses the fields of social and service design in development contexts, practice-based and constructive design research. A framework for social design for services will be explored through the survey of existing literature, specifically by drawing on eight doctoral theses that were produced by the World Design research group. The work of World Design researcher-designers was guided by a strong ethos of social and service design for development in marginalised communities. The paper also draws on a case study in Namibia and South Africa titled ‘My Dream World’. This case study presents a good example of how the social design for services framework functions in practice during experimentation and research in the field. The social design for services framework transfers the World Design group’s research results into practical action, providing a tool for the facilitation of design and research processes for sustainable development in marginal contexts.

Teaching Computing in a Multidisciplinary Way in Social Studies Classes in School – A Case Study

2017 ◽  
Vol 1 (2) ◽  
pp. 3 ◽  
Author(s):  
Christiane Gresse Von Wangenheim ◽  
Nathalia Cruz Alves ◽  
Pedro Eurico Rodrigues ◽  
Jean Carlo Hauck
Keyword(s):  
Instructional Design ◽  
Social Studies ◽  
21St Century ◽  
Multidisciplinary Approach ◽  
Design Approach ◽  
Instructional Unit ◽  
Computing Education ◽  
Interest And Motivation

In order to be well-educated citizens in the 21st century, children need to learn computing in school. However, implementing computing education in schools faces several practical problems, such as lack of computing teachers and time in an already overloaded curriculum. A solution can be a multidisciplinary approach, integrating computing education within other subjects in the curriculum. The present study proposes an instructional unit for computing education in social studies classes, with students learning basic computing concepts by programming history related games using Scratch. The instructional unit is developed following an instructional design approach and is applied and evaluated through a case study in four classes (5th and 7th grade) with a total of 105 students at a school in (omitted for submission). Results provide a first indication that the instructional unit enables the learning of basic computing concepts (specifically programming) in an efficient, effective and entertaining way increasing also the interest and motivation of students to learn computing.

scholarly journals The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry

2021 ◽  
Vol 11 (8) ◽  
pp. 3438
Author(s):  
Jorge Fernandes ◽  
João Reis ◽  
Nuno Melão ◽  
Leonor Teixeira ◽  
Marlene Amorim
Keyword(s):  
Business Process ◽  
Automotive Industry ◽  
Industry 4.0 ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Predictive Maintenance ◽  
The Evolution Of Industry

This article addresses the evolution of Industry 4.0 (I4.0) in the automotive industry, exploring its contribution to a shift in the maintenance paradigm. To this end, we firstly present the concepts of predictive maintenance (PdM), condition-based maintenance (CBM), and their applications to increase awareness of why and how these concepts are revolutionizing the automotive industry. Then, we introduce the business process management (BPM) and business process model and notation (BPMN) methodologies, as well as their relationship with maintenance. Finally, we present the case study of the Renault Cacia, which is developing and implementing the concepts mentioned above.

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