Design and Implementation of Power Customer Value Evaluation System

2011 ◽  
Author(s):  
Songzheng Zhao ◽  
Xiaoyun Cheng ◽  
Weiyang Jiang
Keyword(s):  
Evaluation System ◽  
Customer Value ◽  
Value Evaluation ◽  
Design And Implementation

Researches on Virtual Enterprise Customer Relationship Management Technology

2014 ◽  
Vol 556-562 ◽  
pp. 6693-6697 ◽  
Author(s):  
Ni Wang ◽  
Dong Dong Cai ◽  
Tian Rui Zhang ◽  
Xu Zhang ◽  
Kai Li
Keyword(s):  
Customer Relationship Management ◽  
Evaluation System ◽  
Customer Value ◽  
Evaluation Method ◽  
Virtual Enterprise ◽  
Relationship Management ◽  
Customer Relationship ◽  
Analytic Hierarchy ◽  
Value Evaluation ◽  
And Cluster Analysis

According to characteristics of virtual enterprise customer relationship, virtual enterprise customer value evaluation system, in which Analytic Hierarchy Process (AHP) was used to solve the weight of each index, was established. Then the performance of each customer was rated with expert evaluation method, and the calculation of customer value model was set up. The model were verified through practical examples, and cluster analysis of customers was dealt with the customer value. The verification results were consistent with the results of the analysis, to illustrates the feasibility and reliability of the evaluation method. Finally, MatlabGUI tools were used to develop the interface of graphical user which could improve the efficiency of the customer relationship management.

scholarly journals A Preliminary Analysis of CRM Practices among Banks frome the Customers' Perspectives

2011 ◽  
Vol 1 (1) ◽  
pp. 274
Author(s):  
Izah Mohd Tahir ◽  
Zuliana Zulkifli
Keyword(s):  
Customer Relationship Management ◽  
Preliminary Analysis ◽  
Customer Value ◽  
Management Practices ◽  
Customer Relationship ◽  
Customer Acquisition ◽  
Five Dimensions ◽  
Value Evaluation ◽  
Customer Information ◽  
Preliminary Study

Firms especially banks have realized the importance of becoming customer oriented and therefore Customer Relationship Management Practices (CRM) is seen to be very important to these firms. This study reports on the preliminary findings of CRM practices among banks from the customers’ perspectives. Five dimensions comprising of 48 statements are proposed for this study: Customer Acquisition (11 items), Customer Response (10 items), Customer Knowledge (10 items), Customer Information System (9 items), and Customer Value Evaluation (8 items). The results of the internal consistency tests are considered good with Cronbach’s alphas ranging from 0.73 to 0.92. Overall, the results suggest that respondents somewhat agreed and strongly agreed on all the items proposed. The results from this preliminary study are important to us to understand the perceptions of the customers so as to adjust and modify items that are important and not.

scholarly journals Pengembangan Model Diklat Interaksi dan Komunikasi Anak dengan Autisme

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Trisno Ikhwanudin
Keyword(s):  
Communication Skills ◽  
Evaluation System ◽  
Children With Autism ◽  
Training Model ◽  
Training Data ◽  
Teacher Competence ◽  
Training Design ◽  
Design And Implementation ◽  
D Model ◽  
Previous Training

This research is motivated by the need for the design and implementation of training model for the development of interaction and communication of children with autism that is effective according to the needs of the institution and the field. The formulation of the problem is "what kind of training model that suits the needs of teacher competence improvement in developing interaction and communication skills of children with autism disorder?". This research uses Research and Development (R & D) model of Dugan Laird model. This research uses purposive sampling which involves all respondents of alumni of related training. Data were analyzed using t-test and qualitative analysis. The conclusions are: (1) based on the result of the test on the data of the alumni of training perception on his own competence and the implementation of the training result in their schools, the result of the test shows that the autistic training conducted in Bandung is more effective than the previous two training, Medan and Semarang training. (2) The resulting training design model is assumed to be more effective than the previous training design because it has the clarity of the program structure and its evaluation system.

Portfolio Evaluation and Impact Assessment

2019 ◽  
Author(s):  
Vladimir Antchak ◽  
Vassilios Ziakas ◽  
Donald Getz
Keyword(s):  
Impact Assessment ◽  
Portfolio Management ◽  
Evaluation System ◽  
Comprehensive Evaluation ◽  
Theory Of Change ◽  
Change Models ◽  
Portfolio Evaluation ◽  
Value Evaluation ◽  
Multi Stakeholder ◽  
Key Terms

The purpose of this chapter is to introduce and explore the main event port- folio evaluation and impact assessment methods. The principles of financial portfolio management are discussed, considering their applicability to event portfolio evaluation, which should be done with caution, as events are not merely financial assets. The chapter highlights that the evaluation of event portfolios is complex, requiring new theories, methods and measures. To develop a comprehensive evaluation system, it is emphasised that there is a need for a multi-stakeholder approach to valuing event portfolios, considering both intrinsic values and extrinsic measures of worth. The chapter discusses four types of impact assessment and their application to portfolio evaluation. Key terms and concepts are explained, including value, evaluation, impact assessment, asset, outputs, and outcomes. The relevance of organisational ecology theory to portfolio evaluation is stressed. The nature and use of logic and theory of change models are examined followed by a discussion of portfolio strategy models and their relevance to evaluation. Finally, it is illustrated how to assess values against costs and risks within portfolios.

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