Notice of Retraction Operation of service quality system in academic libraries: A case study of Wuhan University of Technology Library

2011 ◽  
Author(s):  
Pan Juying
Keyword(s):  
Service Quality ◽  
Academic Libraries ◽  
Quality System ◽  
University Of Technology

scholarly journals PENGARUH KUALITAS SISTEM, KUALITAS INFORMASI DAN KUALITAS LAYANAN HER REGISTRASI IGRACIAS TERHADAP KEPUASAN PENGGUNA

2019 ◽  
Vol 1 (01) ◽  
pp. 33
Author(s):  
Viliane Puspa Negara ◽  
Dudi Pratomo
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Positive Influence ◽  
Quality System ◽  
System Quality ◽  
Probability Sampling ◽  
School Year

This research was carried out by using the model's success Information System which has been designed by DeLone and McLean (2003) by taking several required dimensions or variables. The purpose of this study was to examine the influence of information quality, system quality, service quality Her Registration process to the satisfaction of a user (A Case Study of the iGracias application Telkom University). The sample used in this study were the students of Telkom University class of 2013, which at the time of the school year 2016/2017 be final year students so that more process Her Registration compared to other forces. The sampling technique using probability sampling, with probability sampling technique used is Proportionate stratified random sampling, so that the sample in this study were 371 respondents. The study proves that the information quality, system quality, and service quality significantly influence to user satisfaction simultaneously, as well as proving that the information quality, system quality, and service quality have a positive influence and significant to user satisfaction

Non-Russian experience in establishing a national tourist service quality framework (Case study: Finland)

10.12737/3586 ◽  
2014 ◽  
Vol 8 (2) ◽  
pp. 53-63
Author(s):  
Дина Макеева ◽  
Dina Makeeva
Keyword(s):  
Service Quality ◽  
Tourism Development ◽  
Quality System ◽  
Annual Growth ◽  
Principal Function ◽  
Quality Framework ◽  
Tourist Service

The article considers Finland’s experiences in establishing and developing a national tourist service quality framework. Currently, Finland’s tourist revenue sees an annual growth of 5-10 percent, and is a major GDP contributor. To ensure continued tourism development, to promote tourist-sector-provided employment and the tourist inflow, Finland established a national tourist service quality system – DQN (destination quality net), whose principal function is to analyse and adapt the practices of top tourist organizations and to facilitate the adoption of the practices by other organizations. The article provides an overview of the system and described its implementation tools.

Advocacy in Academic Libraries: A Case Study of Selected Academic Libraries in Southwest Nigeria

2020 ◽  
Vol 9 (3) ◽  
pp. 17-20
Author(s):  
R. A. Olurayi
Keyword(s):  
Academic Libraries ◽  
Strategic Objectives ◽  
University Of Technology ◽  
Library Users ◽  
The World ◽  
Southwest Nigeria ◽  
The University ◽  
University Of Ibadan ◽  
Selection Of

This study investigated advocacy in selected academic libraries in the southwest in order to ascertain methods used and challenges faced in the course of advocating for their libraries with possible solutions. It has become necessary to create awareness and also make our libraries visible to the world so that they can be supported in cash and kind. This enables librarians provide the necessary service hence patronage is encouraged. The study adopted a survey research design with two sets of questionnaire(s) which had 34 and 25 items respectively and interview. Random selection of the population comprised of two hundred and seventy seven (277) librarians (professionals and paraprofessionals) and library users mostly lecturers’ from different departments from the University of Ibadan, Ladoke Akintola University of Technology Ogbomoso, Obafemi Awolowo, University Ile Ife and Lead City University Ibadan respectively. Results showed that all the academic libraries in this study have not started advocacy, do not have advocacy plan in their strategic objectives. Therefore, librarians and other library personnel ought to be sent for trainings, workshops and seminars to equip them for advocacy activities. The study recommended that similar study be carried out in other academic libraries across Nigeria to enable librarians understand its importance.

scholarly journals Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials

2021 ◽  
Vol 13 (2) ◽  
pp. 504
Author(s):  
Patrícia Moura e Sá ◽  
Maria João Rosa ◽  
Gonçalo Santinha ◽  
Cátia Valente
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Service Performance ◽  
Technological Equipment ◽  
Perceived Service Quality ◽  
Positive View ◽  
Depth Interview

This paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court officials’ perceptions of post-service performance. One hundred and fifty-eight questionnaires were successfully returned. An in-depth interview was later conducted to the court administrator to gain a richer understanding of the results achieved and ask follow-up questions. Overall, findings revealed that court users, magistrates, and court officials clearly have a positive view of the services provided, although improvement is needed, particularly in the court’s facilities and technological equipment. The current research sheds some light on the potentialities and difficulties of assessing service quality in the judiciary and contributes to the validation of the SERVPERF instrument in this context.

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