Measurement of Employee Information Security Awareness Using Analytic Hierarchy Process (AHP): A Case Study of Foreign Affairs Ministry

Quality function deployment (QFD) is a methodology that extracts client demands (CDs) and inducting them in the final service/product. Once CDs are extracted from client the traditional QFD approach uses absolute importance to identify the degree of importance for each CD. Direct evaluation of CDs based on absolute weighting without tradeoffs is easy to perform, but may lead to serious deviations from reality. An alternative to avoid this problem is to adopt the analytic hierarchy process (AHP) approach. In this paper, an integrated model combining AHP and QFD has been delineated as a quality achievement tool in healthcare. A case study is performed on the healthcare services provided by government general hospital, Indore District, Madhya Pradesh, India and data has been analyzed to benchmark the proposed framework by computing the degree of relative importance for CDs through AHP and incorporating them in subsequent deployment matrices.

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Аn example of different AHP structuring in a forest management problem

Zbornik Matice srpske za prirodne nauke ◽

10.2298/zmspn1630127l ◽

2016 ◽

pp. 127-137

Author(s):

Milena Lakicevic ◽

Bojan Srdjevic ◽

Ivaylo Velichkov ◽

Zorica Srdjevic

Keyword(s):

Decision Making ◽

Forest Management ◽

Analytic Hierarchy Process ◽

Evaluation Procedure ◽

Decision Making Process ◽

Management Problem ◽

Consistency Check ◽

Analytic Hierarchy ◽

Hierarchy Process

The paper investigates how different hierarchy structuring in analytic hierarchy process (AHP) may affect the final results in the decision-making process. This problem is analyzed in a case study of the Rila monastery forest stands in Bulgaria. There were three similar and mutually overlapped hierarchies defined. A decision maker evaluated all of them and after analyzing final results and consistency performance, he selected and revised the most appropriate hierarchy structure. Consistency check assisted in detecting the judgments which have strongly violated evaluation procedure. These mistakes are interpreted as a consequence of a large number of required pair-wise comparisons. The paper emphases the importance of properly defining hierarchy structure and recommends using consistency analysis as a guide and not as a directive for the revision of judgments.

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Multi-criteria supplier selection using fuzzy analytic hierarchy process: case study from a Brazilian railway operator

Brazilian Journal of Operations & Production Management ◽

10.14488/bjopm.2017.v14.n3.a15 ◽

2017 ◽

Vol 14 (3) ◽

pp. 428 ◽

Cited By ~ 4

Author(s):

Rodrigo Barbosa de Santis ◽

Leonardo Golliat ◽

Eduardo Pestana de Aguiar

Keyword(s):

Supply Chain ◽

Analytic Hierarchy Process ◽

Operations Management ◽

Supplier Selection ◽

Standard Procedure ◽

Fuzzy Analytic Hierarchy Process ◽

Analytic Hierarchy ◽

And Performance ◽

Hierarchy Process

The supplier selection problem has been discussed in literature within the supply chain management subject and it is extremely important due to its impact on the entire supply chain configuration, strategy and performance. This work presents a decision model based on the fuzzy analytic hierarchy process method and its application in a real case of maintenance supplier selection in a large Brazilian railway operator. Eight criteria were adopted - technical capacity, financial status, relationship, operations management, security management, infrastructure, historic performance and costs - for evaluating five potential suppliers. In the case study, both first and second ranked suppliers by the method have been selected by the company for providing the services and the model was adopted as a standard procedure within the organization for contracts over US$ 300,000.

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