Virtual brand community participation and the impact on brand loyalty: A conceptual model

2011 ◽  
Author(s):  
Bao Lin ◽  
Su Ming ◽  
Hou Bin
Keyword(s):  
Conceptual Model ◽  
Community Participation ◽  
Brand Loyalty ◽  
Brand Community ◽  
The Impact

scholarly journals The Dynamics of Value Creation in Online Brand Communities: Strategy Map Approach

2015 ◽  
Vol 7 (1) ◽  
pp. 48-58 ◽  
Author(s):  
Rizwan Shabbir ◽  
Chatchai Pitsaphol . ◽  
Waseem Hassan .
Keyword(s):  
Community Participation ◽  
Value Creation ◽  
Brand Loyalty ◽  
Online Community ◽  
Research Approach ◽  
Brand Community ◽  
Brand Communities ◽  
Online Brand Communities ◽  
Online Brand Community ◽  
The Impact

As the clout of social networking is growing, brand managers are exploring diversified marketing strategies and consumer attitudes. The current study reveals the impact of value creation practices and brand loyalty in online brand communities based on perceived benefits enjoyed by consumers. Based on quantitative research approach, a sample of 308 respondents were collected to investigate relationships among online brand community participation, value creation practices and brand loyalty. The results highlighted hedonic, learning, self-esteem and social benefits as antecedents for online brand community participation. Moreover, value creation practices are derived as essential factor for enhancing brand loyalty among online community members. The finding exhibited valuable insights about developing corporate strategies to achieve customer intimacy for long-term relationship. Managerial implications are explained by identifying value-creation practices as a mechanism for enhancing consumer engagement and relationship management.

scholarly journals Impacts of culture differences on a brand community – a cross study in sweden, Taiwan and Vietnam

2013 ◽  
Vol 16 (2) ◽  
pp. 87-96
Author(s):  
Luong Phuoc Le ◽  
Mai Kieu Phuong Hua
Keyword(s):  
National Culture ◽  
Brand Loyalty ◽  
Brand Community ◽  
Cross Culture ◽  
Quantitative And Qualitative Research ◽  
Two Factors ◽  
Research Findings ◽  
The Impact ◽  
Culture Differences

This study questions the impact of cultural differences on Apple Inc. brand community in three countries: Sweden, Taiwan and Vietnam. On the basis of quantitative and qualitative research, two component factors of brand community are assessed: brand loyalty and psychological attachment to brand community. While the Taiwanese highly evaluate the role of brand loyalty for the formation of brand community and psychological attachment to a brand at moderate level; the Vietnamese consumers highly appreciate both the roles of two factors. In comparison, the Swedish have lowest level assessments. In brief, there are significant differences in the evaluations of these factors of the brand community in cross culture context. Besides, Hofstede’s national culture theory is applied as the explanation for the research findings. Last but not least, some implications are given to a brand marketer, especially for Apple Inc’s.

The impact of switching costs and brand communities on new product adoption: served-market tyranny or friendship with benefits

2019 ◽  
Vol 28 (2) ◽  
pp. 140-153 ◽  
Author(s):  
Scott A. Thompson ◽  
James M. Loveland ◽  
Katherine E. Loveland
Keyword(s):  
Community Participation ◽  
Switching Costs ◽  
Product Category ◽  
New Product ◽  
Brand Community ◽  
Product Adoption ◽  
Content Type ◽  
Brand Communities ◽  
Main Effects ◽  
The Impact

Purpose The purpose of this paper is to investigate the competing effects of brand community participation, which should enhance loyalty to both the brand and to already-owned products, against switching costs, which should make consumers sensitive about the financial costs associated with new products. Design/methodology/approach Using the participation and weekly adoption data from 7,411 members in two brand communities and one product category forum over a six-month period, switching costs were computed for each member using 10 years of product release and pricing data. Findings Consistent with prior research, switching costs had a significant effect on reducing product adoption. Brand community participation also had a significant effect on overcoming switching costs. However, these main effects were qualified by an interaction, such that the most active participants were more likely to buy the new product when switching costs were higher. Originality/value Most importantly, these findings provide unique insights into financial switching costs and demonstrate ways in which brand community participation provides a way to mitigate switching costs for consumers who would most be affected by them.

scholarly journals The impact of social media on consumer-brand loyalty: A mediating role of online based-brand community

2019 ◽  
Vol 6 (1) ◽  
pp. 1673640 ◽  
Author(s):  
Abdul Bashiru Jibril ◽  
Michael Adu Kwarteng ◽  
Miloslava Chovancova ◽  
Michal Pilik
Keyword(s):  
Social Media ◽  
Brand Loyalty ◽  
Brand Community ◽  
Mediating Role ◽  
The Impact

Do brand communities benefit objectively under-performing products?

2018 ◽  
Vol 33 (4) ◽  
pp. 457-465 ◽  
Author(s):  
Scott A. Thompson ◽  
Andrew M. Kaikati ◽  
James M. Loveland
Keyword(s):  
Community Participation ◽  
New Product ◽  
Product Knowledge ◽  
Brand Community ◽  
Product Adoption ◽  
Content Type ◽  
Brand Communities ◽  
Industry Standards ◽  
Under Performing ◽  
The Impact

Purpose The purpose of this study is to investigate the effect of brand community participation on new product adoption when the new product is the one which clearly under-performed compared to industry standards. Design/methodology/approach The data on participation behavior, membership duration and adoption behavior of 5,893 members of three different online communities (two brand forums, one general product forum) were gathered and assessed using a Cox PH model. Findings Results show that higher participation in a brand community leads to a greater likelihood of adopting objectively under-performing products, while also reducing the likelihood of purchasing rivals’ products. This occurs despite the higher levels of product knowledge possessed by these consumers. The findings also identify a key limiting condition for oppositional loyalty, that it is driven by membership duration, rather than by active participation in the brand community. Originality/value Prior research on the impact of brand community participation on product adoption has tended to focus on the adoption of products that are objectively superior to competing products. Unfortunately, only one product can be the performance leader in a given market at any time. Thus, managers do not know if brand communities are powerful enough to enhance the likelihood of adopting objectively under-performing products. This manuscript thus provides important insights for managers wishing to launch new products in categories where there are active brand communities.

The impact of brand evangelism on oppositional referrals towards a rival brand

2016 ◽  
Vol 25 (6) ◽  
pp. 538-549 ◽  
Author(s):  
Francois Marticotte ◽  
Manon Arcand ◽  
Damien Baudry
Keyword(s):  
Brand Loyalty ◽  
Design Methodology ◽  
Video Gaming ◽  
Brand Community ◽  
High Definition ◽  
Content Type ◽  
Brand Relationship ◽  
Community Identification ◽  
The Impact ◽  
Brand Evangelism

Purpose This study aims to build on the notion of brand evangelism developed by Becerra and Badrinarayanan (2013) by examining how brand relationship variables regarding one brand (i.e. brand loyalty, brand community identification and self-brand connection) influence oppositional referrals to a rival brand (i.e. desire to harm and trash-talking) in the high definition (HD) videogame console industry. Design/methodology/approach A survey of online communities devoted to video gaming was conducted using a sample of 809 respondents, all owners of either a PlayStation or an Xbox. Findings The results show that the desire to harm the rival brand is strongly and positively associated to participation in trash-talking. Brand loyalty is connected to both dimensions of oppositional brand referrals. Consumers’ connection with the brand affects trash-talking only indirectly through the desire to harm. No association is found between identification with the brand community and oppositional brand referrals. Originality/value This study is the first to demonstrate the mechanism linking brand relationship variables regarding a focal brand with consumers’ disparagement of a rival brand, showing that a desire to harm plays a central role. Just as the desire for retaliation drives negative word-of-mouth in the context of an unsatisfactory experience with a brand (Grégoire and Fisher, 2006), the desire to harm drives trash-talking against a rival brand by brand evangelists. This study improves our understanding of the relationships consumers build with their preferred brands and how this relationship may influence their rejection of competing brands with which they do not have direct experience.

Examining consumer-brand relationships on social media platforms

2018 ◽  
Vol 36 (1) ◽  
pp. 63-78 ◽  
Author(s):  
Nikunj Kumar Jain ◽  
Shampy Kamboj ◽  
Vinod Kumar ◽  
Zillur Rahman
Keyword(s):  
Social Media ◽  
Conceptual Model ◽  
Brand Loyalty ◽  
Word Of Mouth ◽  
Equation Modeling ◽  
Brand Trust ◽  
Brand Relationships ◽  
Content Type ◽  
Social Media Platforms ◽  
The Impact

Purpose The purpose of this paper is to examine how consumer-brand relationships affect brand loyalty and word of mouth when mediated by brand trust considering online brand communities on social media platforms. Design/methodology/approach A conceptual model is developed, depicting the impact of customer-brand relationships on brand loyalty and word of mouth via brand trust. The conceptual model is validated using partial least squares structural equation modeling and data for which are collected online through a structured questionnaire from a sample of 131 brand community members in North Capital Region of India. Findings Findings of the present study revealed that brand trust partially mediated between the involvement and commitment variables of customer-brand relationships, and brand loyalty and word of mouth. However, the link between satisfaction variable of customer-brand relationships, and brand loyalty and word of mouth via brand trust was found insignificant. Originality/value The present study provides novel insight to understand consumer-brand relationships on social media platforms.

Sign in / Sign up

Export Citation Format

Share Document