A Device Management Framework for Secure Ubiquitous Service Delivery

2008 ◽  
Author(s):  
Adrian Leung ◽  
Chris J. Mitchell
Keyword(s):  
Service Delivery ◽  
Device Management ◽  
Management Framework

Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework

2013 ◽  
Vol 5 (1) ◽  
pp. 33-67 ◽  
Author(s):  
Aparna Gupta ◽  
Chaipat Lawsirirat
Keyword(s):  
Service Delivery ◽  
Service Operations ◽  
Operations Strategy ◽  
Management Framework ◽  
Optimal Service ◽  
Integrated Risk ◽  
Risk Framework ◽  
Maintenance Service ◽  
Sources Of Risks

Long-term service agreements (LTSAs) for the maintenance of capital-intensive products are gaining popularity. Without a thorough understanding of risk exposures and their impact on the service delivery, the providers can be exposed to the possibility of extensive losses and financial ruin, as well as endanger the products’ end-consumers. This article develops a rigorous risk assessment and management framework for developing an optimal service operations strategy for the delivery of LTSAs. The framework includes several important sources of risks, such as, engineering reliability, maintenance, service infrastructure, contract definitions, and the financial structure of the service. The goal of LTSA management is to fulfill the service requirements imposed by the contract while minimizing costs and risk exposures during service delivery. The framework utilizes simulation-based optimization to obtain the optimal service strategy and insights for risk management, which can be used to develop a detailed service delivery plan. The single LTSA based framework will also benefit the management of a portfolio of LTSAs.

A Knowledge-Based Multimedia Adaptation Management Framework for Ubiquitous Services

2011 ◽  
pp. 149-169
Author(s):  
Ning Li ◽  
Abdelhak Attou ◽  
Merat Shahadi ◽  
Klaus Moessner
Keyword(s):  
Service Delivery ◽  
Third Party ◽  
Management Framework ◽  
Knowledge Based ◽  
Adaptation Decision ◽  
Service Adaptation ◽  
Delivery Networks ◽  
Network Technologies ◽  
Processing Techniques ◽  
Representation Formalism

The range of multimedia contents and services on the Internet, the diversity of terminals, and the heterogeneity of network technologies make it less and less feasible and rather costly for providers to prepare contents and services in advance in all conceivable formats. There is a need to incorporate dynamic adaptation management into existing multimedia content/service delivery networks. We propose an Adaptation Management Framework (AMF) that provides architectural and functional support allowing dynamic and autonomous content/service adaptation without introducing additional complexities to the actual content/service provider or the user. The AMF provides functionalities needed in such an automated adaptation process, including context representation, adaptation decision making and adaptation operations selection across heterogeneous entities and platforms. It alleviates the complexity of those tasks using ontology representation formalism and knowledge-based processing techniques. It deploys itself as well as associated third-party applications, such as adaptation tools, as Web Services to enhance the interoperability among different entities. The AMF can be plugged into content/service delivery networks as an adaptation engine and serves as an invisible service enabler for ubiquitous content/service delivery.

scholarly journals A Software-Defined IoT Device Management Framework for Edge and Cloud Computing

2020 ◽  
Vol 7 (3) ◽  
pp. 1718-1735 ◽  
Author(s):  
Alex Mavromatis ◽  
Carlos Colman-Meixner ◽  
Aloizio P. Silva ◽  
Xenofon Vasilakos ◽  
Reza Nejabati ◽  
...  
Keyword(s):  
Cloud Computing ◽  
Device Management ◽  
Management Framework

scholarly journals Citizen participation and needs as an input tool for local government quality management

2017 ◽  
Vol 7 (2) ◽  
pp. 56-66 ◽  
Author(s):  
Nirmala Dorasamy
Keyword(s):  
Quality Management ◽  
Local Government ◽  
Service Delivery ◽  
Citizen Participation ◽  
Management System ◽  
Quality Management System ◽  
Recent Attempt ◽  
Management Framework ◽  
Input Stage ◽  
Government Quality

Citizen participation, which is at the interface between the public and government, directly impacts accountability and the governance process. The purpose of this paper is to focus on the relevance of citizen participation as source of input for local government in it’s quality management system. Quality management for local government, with reference to ISO 18091:2104, is a recent attempt to construct a quality management system specifically targeting the requirements of local government. Using a qualitative approach, the paper examines ISO 18091: 2014 and it’s contribution to strengthening local governance. Further, the importance of citizen participation at the input stage in the ISO quality management framework is reviewed. This is supported by literature pertaining to the requirements that are necessary to promote the value of citizen input, in ensuring the continued success of local government in achieving the desired results, with respect to fulfilling citizen needs.The paper highlights that citizen participation provides the most significant feedback on needs and challenges facing service delivery at the input stage. Such an avenue for citizen participation in a quality management system is relevant for local government to explore, if it is committed to continuous improvement in service delivery. The author considers citizen participation as necessary, if local government is to respond appropriately to their needs. However, citizen participation has to be managed as a process within the quality management framework, if it is produce the desired and reliable results. The paper proposes that such a process has to consider several quality management indicators from the perspective of citizen capacity, local government capacity and overall capacity to manage the process of citizen participation. Overall, insight is provided on how these elements can enhance local government quality management.

Driving performance in the public sector: what can we learn from Malaysia’s service delivery reform?

2019 ◽  
Vol 69 (9) ◽  
pp. 2069-2087
Author(s):  
Noore Alam Siddiquee
Keyword(s):  
Service Delivery ◽  
Performance Management ◽  
Success Factors ◽  
Civil Society Organizations ◽  
Systematic Research ◽  
Content Type ◽  
Management Framework ◽  
Secondary Sources ◽  
Study Approach ◽  
The Government

Purpose The purpose of this paper is to investigate the extent to which Malaysia’s most recent public service reform has improved service delivery and governmental performance. It also endeavors to identify critical success factors that explain reform performance and draw lessons based on the Malaysian experience. Design/methodology/approach The paper adopts a case study approach and draws on data from both primary and secondary sources. Besides a thorough review of official documents and existing literature, the author conducted 20 individual interviews with key informants representing government officials, academics and civil society organizations. Findings The study shows that despite some pitfalls and misgivings, the Government Transformation Program (GTP) has produced concrete improvements in service delivery areas where previous reforms failed. One of the factors that underpin GTP’s relative success is the detailed performance management framework, which helped foster inter-agency collaboration and enforce accountability for results at various levels. Practical implications The GTP success highlights the significance of adapting reform content to local situations especially when reforms are based on external models; sanctions from the highest political office; a dedicated unit to drive the implementation and an effective performance management framework through which individuals and agencies would be held to account for results achieved. Originality/value Despite many and varied reform initiatives attempted in the past, cases of successful reform are rare, especially in developing countries. Little is known on what makes a reform work, a gap exacerbated by notable absence of systematic research on this topic. The paper contributes to address this by reviewing Malaysia’s innovative approach to reform and the insights that the Malaysian experience offers.

scholarly journals Blockchain-Based Secure Device Management Framework for an Internet of Things Network in a Smart City

2019 ◽  
Vol 11 (14) ◽  
pp. 3889 ◽  
Author(s):  
Seonghyeon Gong ◽  
Erzhena Tcydenova ◽  
Jeonghoon Jo ◽  
Younghun Lee ◽  
Jong Hyuk Park
Keyword(s):  
Smart City ◽  
Security Analysis ◽  
Device Management ◽  
Management Framework ◽  
Heterogeneous Devices ◽  
Specific Device ◽  
History Of ◽  
Heterogeneous Device ◽  
City Network ◽  
End Node

The broadly configured smart city network requires a variety of security considerations for a heterogeneous device environment. Because a network of heterogeneous devices facilitates an attacker’s intrusion through a specific device or node, a device management framework is required to manage each node comprehensively. This paper proposes a blockchain-based device management framework for efficient device management, scalable firmware update and resiliences on attacks against smart city network. This framework offers four device management and firmware update mechanisms based on the performance and requirements of each device: bidirectional mechanism of general end node and a unidirectional mechanism of the lightweight end node. This difference optimizes the resource of network and devices in terms of management and security. All management history of each device is stored in the blockchain and transmitting firmware between vendor and management node is conducted through a smart contract of blockchain for security and resilience on the attack. Through the framework proposed in this paper, the confidentiality and availability of device management on smart city network as well as integrity, auditability, adaptability and authentication for each node are ensured and the effectiveness of the proposed framework is presented through the security analysis.

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