Opening the Black Box of Outsourcing Knowledge Intensive Business Processes--A Longitudinal Case Study of Outsourcing Recruiting Activities

2012 ◽  
Author(s):  
Sven Laumer ◽  
Nadine Blinn ◽  
Andreas Eckhardt
Keyword(s):  
Business Processes ◽  
Black Box ◽  
Longitudinal Case Study ◽  
Knowledge Intensive

scholarly journals Digital Transformation of Forest Services in Finland—A Case Study for Improving Business Processes

Forests ◽  
2021 ◽  
Vol 12 (6) ◽  
pp. 781
Author(s):  
Ville Kankaanhuhta ◽  
Tuula Packalen ◽  
Kari Väätäinen
Keyword(s):  
Business Processes ◽  
Innovation Process ◽  
Single Type ◽  
Stand Management ◽  
Young Stand ◽  
Commercial Viability ◽  
Soil Preparation ◽  
Knowledge Intensive ◽  
Agile Software

This case study introduces an innovation and development concept for agile software tools for the improvement of the productivity and customer experience of forest services. This need was recognized in the context of the opening of forest data and the development of service platforms for a forest-based bioeconomy in Finland. The forest services that were studied covered a continuum from a single type of work, e.g., soil preparation and young stand management through timber procurement, to comprehensive forest property management services. The study concentrated on the needs of micro-, small, and medium-sized enterprises (SMEs), which provide either retail- or business to business (B2B) services as sub-contractors. In addition, the challenges and bottlenecks in service processes detected by other stakeholders were considered. The prevailing service processes were conceptually modelled in order to search for opportunities for improvements in business and ecosystem services, i.e., agile software concepts. For example, we examined whether it would be possible to create opportunities for flexible operational models for precision, resilience, and protection of valuable microsites in forests. These software concepts were developed and evaluated in co-operation with the stakeholders in a co-creative workshop. The technological feasibility and commercial viability of the concepts, as well as the desirability for the customer were considered. The results of this business development process—i.e., agile software concepts and their anticipated benefits—were provided for further evaluation. In addition to the practical implications of this kind of innovation process tested, the potential of these kinds of agile tools for the further development of knowledge-intensive service processes was further discussed.

How capabilities evolve in a born global firm?

2014 ◽  
Vol 6 (3) ◽  
pp. 223-242 ◽  
Author(s):  
Nishant Kumar ◽  
Ali Yakhlef
Keyword(s):  
Dynamic Capabilities ◽  
Service Industry ◽  
Single Case ◽  
New Ventures ◽  
Born Global ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Knowledge Intensive ◽  
Born Global Firms

Purpose – The aim of this paper to examine the mechanism through which the capabilities related to internationalisation emerge and are acquired as firms internationalise. Design/methodology/approach – This study draws on existing literature on born global firms and dynamic capabilities to develop a tentative framework and then use that to examine a longitudinal case study of an Indian firm operating within knowledge-intensive services industry. The role played by these capabilities in the survival and sustained international growth of born global firms has been probed. Findings – The study establishes a link between firm’s ability to develop such capabilities for global service delivery and its growth and survival. It is suggested that dynamic capabilities emerge as the result of a mix of experiential and deliberate learning processes, being in a constant change in rhythm with changes in domestic and in international business environments. Research limitations/implications – This study is based on a single case study from knowledge-intensive service industry in India with its own particular characteristics. Thus, the findings of this study may not be generalised across other emerging markets or industry. Practical implications – Entrepreneurs and managers of new ventures can benefit from this study, as this study helps them develop a deeper understanding of the different capability requirements for successful internationalisation. Originality/value – This study contributed to the existing literature on capability evolution in born global firms.

scholarly journals Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes

2021 ◽  
Vol 13 (20) ◽  
pp. 11387
Author(s):  
Itzhak Aviv ◽  
Irit Hadar ◽  
Meira Levy
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Business Outcomes ◽  
Grounded Theory Research ◽  
Operational Flow ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
Essential Contribution ◽  
Theory Research

In this age of digital transformation, knowledge-intensive organizations strive to improve business outcomes and sustainability by improving their knowledge-intensive business processes (KIBPs) to obtain a competitive advantage. Many researchers have claimed that KIBP enhancement is possible through knowledge management (KM) initiatives supported by an effective KM infrastructure. Current KM infrastructures deal with formal KM procedures, where knowledge is created, stored, assimilated, and disseminated. Such activities, however, are designed to be performed outside of the business process. KM infrastructures are expected to be more effective when they include specific real-time knowledge procedures integrated into the operational flow of KIBPs. This paper explores how modern KM infrastructures can support KIBPs, considering both formal and operational KM procedures. Our study’s essential contribution is the conceptual KM infrastructure framework (KMIF) developed based on grounded theory research. This infrastructure provides a systematic and robust approach, starting from the ground up, for structuring organizational knowledge assets across a range of KIBP environments. We define operational knowledge procedures directly involved in KIBPs, adding a layer to KM infrastructures beyond the formal knowledge procedures. A mixed-method case study was conducted to demonstrate and evaluate the proposed KMIF for enhancing business outcomes and sustainability of knowledge-intensive organizations.

WORLD-CLASS OR GOOD ENOUGH — THE CHOICE OF PARTNER WHEN OUTSOURCING NEW PRODUCT DEVELOPMENT IN MEDIUM-SIZED FIRMS

2008 ◽  
Vol 05 (04) ◽  
pp. 423-445 ◽  
Author(s):  
JONAS RUNDQUIST
Keyword(s):  
Product Development ◽  
New Product Development ◽  
New Product ◽  
Limited Resources ◽  
Longitudinal Case Study ◽  
World Class ◽  
Knowledge Intensive ◽  
Definition Of ◽  
Choice Of Partner

Research on outsourcing normally focuses on outsourcing of production and often uses large firms as samples. Only a few studies address the outsourcing of services or knowledge-intensive activities such as new product development (NPD), and especially in the context of medium-sized firms. Our earlier research in medium-sized firms indicates that outsourcing of NPD is frequent in medium-sized firms, and that there is a lack of knowledge about the phenomenon. This article offers a theoretical framework to study the outsourcing of NPD, and includes the results from a longitudinal case study carried out in six Swedish medium-sized firms to help understand the rationales behind outsourcing of NPD. Results from the present study indicate that 'good enough' is the keyword for medium-sized firms with limited resources. This means that it is considered more important with proximity and trust than world class competence, since close and frequent contacts are crucial, when outsourcing knowledge-intensive activities such as NPD. A conceptual model and a definition of the good enough concept are also presented.

Making European Managers in Business Schools: A Longitudinal Case Study on Evolution, Processes, and Actors from the Late 1960s Onward

2021 ◽  
pp. 1-34
Author(s):  
ADRIEN JEAN-GUY PASSANT
Keyword(s):  
Business School ◽  
Recent Literature ◽  
Business Schools ◽  
Black Box ◽  
Longitudinal Case Study ◽  
Context Sensitive ◽  
Educational Domain ◽  
European Business ◽  
External Forces

There have been calls in recent literature for researchers to open up the “black box” of business schools to explore their dynamics and behaviors in-depth for a context-sensitive understanding of their evolution. Drawing on the case of ESCP, a leading business school in France, this article shows how European business schools’ curricula have evolved since the late 1960s in response to a combination of powerful actors’ demands and the emergence of new processes in the educational domain. This article finds that while European business schools’ curricula reflect the influence of internal and external forces, they do not converge to a common type, because of the different markets and political and cultural contexts in which they operate. It also finds that business schools in Europe purposefully do not imitate those in United States.

scholarly journals Advancing Smart Manufacturing in Europe: Experiences from Two Decades of Research and Innovation Projects

Machines ◽  
2022 ◽  
Vol 10 (1) ◽  
pp. 45
Author(s):  
Paul Grefen ◽  
Irene Vanderfeesten ◽  
Kostas Traganos ◽  
Zuzanna Domagala-Schmidt ◽  
Julia van der Vleuten
Keyword(s):  
Business Processes ◽  
Smart Manufacturing ◽  
Longitudinal Case Study ◽  
Industrial Practice ◽  
Research And Innovation ◽  
Technological Developments ◽  
Enterprise Level ◽  
Smart Industry ◽  
The One

In the past two decades, a large amount of attention has been devoted to the introduction of smart manufacturing concepts and technologies into industrial practice. In Europe, these efforts have been supported by European research and innovation programs, bringing together research and application parties. In this paper, we provide an overview of a series of four content-wise connected projects on the European scale that are aimed at advancing smart manufacturing, with a focus on connecting processes on smart factory shop floors to manufacturing equipment on the one hand and enterprise-level business processes on the other hand. These projects cover several tens of application cases across Europe. We present our experiences in the form of a single, informal longitudinal case study, highlighting both the major advances and the current limitations of developments. To organize these experiences, we place them in the context of the well-known RAMI4.0 reference framework for Industry 4.0 (covering the ISA-95 standard). Then, we analyze the experiences, both the positive ones and those including problems, and draw our learnings from these. In doing so, we do not present novel technological developments in this paper—these are presented in the papers we refer to—but concentrate on the main issues we have observed to guide future developments in research efforts and industrial innovation in the smart industry domain.

MRI abnormalities associated with Vigabatrin treatment – a longitudinal case study and an atypical case

2010 ◽  
Vol 41 (02) ◽  
Author(s):  
T Polster ◽  
C Thiels ◽  
S Axer ◽  
G Classen ◽  
A Hofmann-Peters ◽  
...  
Keyword(s):  
Longitudinal Case Study ◽  
Atypical Case

The impact of digitalization on business processes: case study: Kosovo SMEs

2018 ◽  
Author(s):  
Ylber Limani ◽  
Edmond Hajrizi ◽  
Rina Sadriu
Keyword(s):  
Business Processes ◽  
The Impact
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