Potential antecedents and consequences of online confusion in tourism industry

2016 ◽  
Author(s):  
Bahram Ranjbarian ◽  
Seyedeh Masoomeh Abdollahi ◽  
Hassan Ghorbani
Keyword(s):  
Tourism Industry ◽  
Antecedents And Consequences

scholarly journals The Antecedents and Consequences of Rapport between Customers and Salespersons in the Tourism Industry

2021 ◽  
Vol 13 (5) ◽  
pp. 2783
Author(s):  
Jinsoo Hwang ◽  
Kwang-Woo Lee ◽  
Seongseop (Sam) Kim
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Positive Influence ◽  
Tourism Industry ◽  
Equation Modeling ◽  
Brand Preference ◽  
Theoretical Understanding ◽  
Dominant Orientation ◽  
Antecedents And Consequences

This study examined the antecedents and consequences of rapport between customers and salespersons in the context of duty-free shops. Specifically, this study proposed six sub-dimensions of service-dominant orientation (i.e., relational, ethical, individuated, empowered, concerted, and developmental interactions). These dimensions have a positive influence on rapport. In addition, rapport is hypothesized to aid in the formation of customer satisfaction and brand preference, which in turn positively affects word-of-mouth communications. Data were collected from 649 Chinese shoppers who have purchased a product in a Korean duty-free shop. In addition, this study employed confirmatory factor analysis to check the adequacy of the measurement items and structural equation modeling to test 11 hypotheses. Data analysis results indicated that five sub-dimensions of service-dominant orientation, excluding individuated interaction, play an important role in the formation of rapport. Furthermore, rapport has a positive effect on customer satisfaction and brand preference, which in turn positively affects word-of-mouth communications. The findings of this study offer valuable insights for managers of duty-free stores into the most effective methods for managing their operations and providing an appropriate blend of products. Furthermore, this paper contributes to theoretical understanding in this area by improving the acceptability of a commonly believed shopper behavior model.

scholarly journals Customer agility and firm performance in the tourism industry

Tourism ◽  
2020 ◽  
Vol 68 (1) ◽  
pp. 68-82
Author(s):  
Vu Minh Ngo ◽  
Hieu Minh Vu
Keyword(s):  
Structural Equation ◽  
Small And Medium Enterprises ◽  
Tourism Industry ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Organizational Agility ◽  
Research Findings ◽  
Antecedents And Consequences ◽  
Medium Enterprises

The growing importance of agility in any business process is universally accepted and extensively investigated in different disciplines. However, lacking empirical pieces of evidence for the suggested theoretical framework of agility hinders its application in the practices. Thus, this study attempts to address this issue by empirically testing a framework of customer agility’s antecedents and consequences using the tourism industry context. The framework is tested on data collected from 231 Small and Medium Enterprises (SMEs) in the tourism industry in Vietnam and analyzed using Partial Least Square Structural Equation Modeling (PLS-SEM). Findings suggest that not all attributes of customer agility exert positive impacts on the firm’s performance and human factors are posited as the most important antecedents for organizational agility. A number of practical implications are also suggested from the research findings

Analysis of antecedents and consequences of memorable tourist experiences (MTEs): A Spanish case study

2021 ◽  
pp. 135676672098787
Author(s):  
María Pilar Anía Melón ◽  
Carmina Fandos-Herrera ◽  
Raquel Gurrea Sarasa
Keyword(s):  
Structural Equation ◽  
Online Survey ◽  
Equation Model ◽  
Tourism Industry ◽  
Destination Image ◽  
Tourist Destination ◽  
Tourist Experience ◽  
Antecedents And Consequences ◽  
Hotel Chain

Competition in the tourism industry has intensified over the years and the process of searching for information when choosing a tourist destination has become more important. The most valuable information we have is what we remember: the memorable tourist experience (MTE). This study explores this concept by proposing a model that includes antecedents, such as destination image and tourist engagement, as well as consequences of the tourist experience, such as satisfaction, revisit intention and recommendation intention for the tourist destination. For this analysis, a self-administered online survey was conducted with clients of a Spanish hotel chain, resulting in a sample of 328 valid returned questionnaires. To carry out the analysis a structural equation model was developed. The results underline the importance of memory in the creation of memorable tourist experiences. Academic and management implications are proposed to complete the paper.

Understanding the Nature of Deviant Workplace Behaviors

2020 ◽  
pp. 305-326 ◽  
Author(s):  
Murat Yeşiltaş ◽  
Mert Gürlek
Keyword(s):  
Tourism Industry ◽  
Manufacturing Industries ◽  
Deviant Behaviors ◽  
Organizational Behaviors ◽  
Workplace Behaviors ◽  
Antecedents And Consequences ◽  
Tourism Enterprises

Today, deviant organizational behaviors increase gradually and cost organizations billions of dollars. Not only the manufacturing industries but also the tourism industry is characterized by deviant workplace behaviors. Deviant behaviors are widely observed in tourism enterprises. Deviant behaviors are displayed almost every day in tourism enterprises. Many enterprises face the destructive consequences of deviant behaviors. Therefore, deviant behaviors in the scope of tourism enterprises are worth examination. The current study aims at discovering the nature of deviant workplace behaviors in the tourism industry. For this purpose, the term “deviance” and organizational deviant behaviors were defined. Later the nature of the deviant behaviors in tourism industry was discussed, and lastly, antecedents and consequences of deviant behaviors were put forward.

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