Predicting Incident Reports for IT Help Desk

2014 ◽  
Author(s):  
Anneliese Andrews ◽  
Joseph Lucente
Keyword(s):  
Help Desk ◽  
Incident Reports

Using Incident Reports to Identify Vulnerabilities: A Case Study in Radiation Therapy

2012 ◽  
Author(s):  
Christen Lopez ◽  
Laura G. Militello ◽  
William S. Brown ◽  
John Wreathall ◽  
Julie Marble ◽  
...  
Keyword(s):  
Radiation Therapy ◽  
Incident Reports

Managing Service Level for Academic Information System Help Desk for XYZ University Based on ITIL V3 Framework

2020 ◽  
Author(s):  
Yuyun Tri Wiranti ◽  
Hendy M. J. Saputra ◽  
Dorce Berkat Tandirau ◽  
Tegar Palyus Fiqar ◽  
M. Gilvy Langgawan P ◽  
...  
Keyword(s):  
Information System ◽  
Service Level ◽  
Help Desk ◽  
Academic Information

scholarly journals Using Incident Reports to Assess Communication Failures and Patient Outcomes

2019 ◽  
Vol 45 (6) ◽  
pp. 406-413
Author(s):  
Elizabeth Umberfield ◽  
Amir A. Ghaferi ◽  
Sarah L. Krein ◽  
Milisa Manojlovich
Keyword(s):  
Patient Outcomes ◽  
Incident Reports

scholarly journals From the Help Desk: Kaplan–Meier Plots with Stsatrisk

2004 ◽  
Vol 4 (1) ◽  
pp. 56-65
Author(s):  
Jean Marie Linhart ◽  
Jeffrey S. Pitblado ◽  
James Hassell
Keyword(s):  
Help Desk ◽  
Kaplan Meier

Knowledge-Based System for Estimating Incident Clearance Duration for Maryland I-95

2018 ◽  
Vol 2672 (14) ◽  
pp. 61-72 ◽  
Author(s):  
Minsu Won ◽  
Hyeonmi Kim ◽  
Gang-Len Chang
Keyword(s):  
Preliminary Evaluation ◽  
Incident Response ◽  
Knowledge Based System ◽  
Confidence Levels ◽  
Knowledge Based ◽  
Incident Duration ◽  
Response Team ◽  
Key Variables ◽  
Incident Reports ◽  
The Many

For incident response operations to be appreciated by the general public, it is essential that responsible highway agencies are capable of providing the estimated clearance duration of a detected incident at a level sufficiently reliable for motorists to make proper decisions such as selecting a detour route. Depending on the estimated clearance duration, the incident response center can then implement proper strategies to interact with motorists, ranging from providing incident information only to executing mandatory detouring operations. This study presents a knowledge-based system, based on detailed incident reports collected by the Maryland-CHART (Coordinated Highway Action Response Team) program between years 2012 and 2016, for such needs. The proposed system features the use of interval-based estimates derived from knowledge of historical data, with different confidence levels for each estimated incident clearance duration, and its rule-based structure for convenient updates with new data and available expertise from field operators. As some key variables associated with incident duration often only become available as the clearance operations progress, the developed system with its sequential nature allows users to dynamically revise the estimated duration when additional data have been reported. The preliminary evaluation results have shown the promise of the developed system which, with its invaluable historical information, can circumvent the many data quality and availability issues which have long plagued the applicability of some state-of-the-art models on this subject.

Sign in / Sign up

Export Citation Format

Share Document