Dynamic Cross-Realm Authentication for Multi-Party Service Interactions

37th Annual IEEE/IFIP International Conference on Dependable Systems and Networks (DSN'07) ◽

10.1109/dsn.2007.36 ◽

2007 ◽

Cited By ~ 2

Author(s):

Dacheng Zhang ◽

Jie Xu ◽

Xianxian Li

Keyword(s):

Service Interactions

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Stress in service interactions: Antecedents, processes, and moderators

PsycEXTRA Dataset ◽

10.1037/e518532013-491 ◽

2007 ◽

Author(s):

Andrea Fischbach ◽

Christian Dormann

Keyword(s):

Service Interactions

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The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective

Service Industries Journal ◽

10.1080/02642069.2020.1787993 ◽

2020 ◽

pp. 1-26

Author(s):

Daniela Castillo ◽

Ana Isabel Canhoto ◽

Emanuel Said

Keyword(s):

Dark Side ◽

Customer Perspective ◽

Service Interactions

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What is typical for call centre jobs? Job characteristics, and service interactions in different call centres

European Journal of Work and Organizational Psychology ◽

10.1080/13594320344000183 ◽

2003 ◽

Vol 12 (4) ◽

pp. 311-340 ◽

Cited By ~ 104

Author(s):

Dieter Zapf ◽

Amela Isic ◽

Myriam Bechtoldt ◽

Patricia Blau

Keyword(s):

Job Characteristics ◽

Call Centre ◽

Call Centres ◽

Service Interactions

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Service Interactions in CSCE Service Composition Environment

2010 Sixth International Conference on Semantics, Knowledge and Grids ◽

10.1109/skg.2010.63 ◽

2010 ◽

Author(s):

Xiuguo Zhang ◽

Yingjun Zhang

Keyword(s):

Service Composition ◽

Service Interactions

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A design support method for telecommunication service interactions

IEEE Global Telecommunications Conference GLOBECOM '91: Countdown to the New Millennium. Conference Record ◽

10.1109/glocom.1991.188646 ◽

2002 ◽

Cited By ~ 5

Author(s):

Y. Harada ◽

Y. Hirakawa ◽

T. Takenaka

Keyword(s):

Telecommunication Service ◽

Design Support ◽

Service Interactions

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Customer Integration, Fairness Perceptions, and Silent Endurance in Digital versus Human Service Interactions

European Management Journal ◽

10.1016/j.emj.2021.10.010 ◽

2021 ◽

Author(s):

Mario Schaarschmidt ◽

Gianfranco Walsh ◽

David B. Dose ◽

Sonja Christ-Brendemühl

Keyword(s):

Human Service ◽

Customer Integration ◽

Fairness Perceptions ◽

Service Interactions

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Anxious attachment style and consumer physiological emotional responses to human–robot service interactions.

Journal of Neuroscience Psychology and Economics ◽

10.1037/npe0000142 ◽

2021 ◽

Vol 14 (2) ◽

pp. 59-70

Author(s):

Rumen Pozharliev ◽

Dario Rossi ◽

Matteo De Angelis

Keyword(s):

Attachment Style ◽

Emotional Responses ◽

Anxious Attachment ◽

Service Interactions

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Modeling and Analysis of Service Interactions in Service-Oriented Software

Computer and Information Sciences - ISCIS 2003 - Lecture Notes in Computer Science ◽

10.1007/978-3-540-39737-3_129 ◽

2003 ◽

pp. 1043-1050

Author(s):

Woo Jin Lee

Keyword(s):

Modeling And Analysis ◽

Service Oriented ◽

Service Interactions

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Developing Process Mediator for Web Service Interactions

10.1109/icws.2008.126 ◽

2008 ◽

Author(s):

Zhangbing Zhou ◽

Sami Bhiri ◽

Walid Gaaloul ◽

Lei Shu ◽

Laurentiu Vasiliu ◽

...

Keyword(s):

Web Service ◽

Service Interactions

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A practical approach to service interactions

IEEE Communications Magazine ◽

10.1109/35.229533 ◽

1993 ◽

Vol 31 (8) ◽

pp. 24-31 ◽

Cited By ~ 3

Author(s):

E. Kuisch ◽

R. Janmaat ◽

H. Mulder ◽

I. Keesmaat

Keyword(s):

Practical Approach ◽

Service Interactions

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