The Steps of User-Centered Design in Health Information Technology Development: Recommendations from a PhD Research Study

2016 ◽  
Author(s):  
Berglind Fjola Smaradottir
Keyword(s):  
Information Technology ◽  
Health Information Technology ◽  
Health Information ◽  
Research Study ◽  
Technology Development ◽  
User Centered Design ◽  
Information Technology Development ◽  
User Centered

Using Scenarios Throughout The User-Centered Design Process in Healthcare

2018 ◽  
Vol 62 (1) ◽  
pp. 610-614
Author(s):  
Carrie Reale ◽  
Ross Speir ◽  
Kurt Ruark ◽  
Jennifer Herout ◽  
Jason Slagle ◽  
...  
Keyword(s):  
Information Technology ◽  
Patient Care ◽  
Health Information ◽  
User Centered Design ◽  
User Interactions ◽  
Clinical Scenarios ◽  
Different Types ◽  
Context Specific ◽  
Key Aspects ◽  
User Centered

Context-specific descriptions of the intended user interactions with health information technology (HIT) systems provide an important perspective to the overall goals of HIT design. These descriptions — or scenarios — that represent the clinicians’ perspectives can describe how HIT should support users in providing patient care effectively, efficiently, and safely. Scenarios may improve the design of HIT systems by ensuring clinician needs are well-articulated for high-value patient-care situations. This Practice- Oriented paper presents suggestions for the development and application of clinical scenarios throughout a robust user-centered design (UCD) process. As a flexible artifact, different types of scenarios can be used at each point across the UCD process and the rationale for their use are discussed, and we suggest key aspects that must be included for each specific type of scenario. This practice innovation will be beneficial to practitioners working within UCD processes, as guidance on adding scenarios as a tool in their work.

scholarly journals Characterization of Patient Interest in Provider-Based Consumer Health Information Technology: Survey Study (Preprint)

2017 ◽  
Author(s):  
Joseph Featherall ◽  
Brittany Lapin ◽  
Alexander Chaitoff ◽  
Sonia A Havele ◽  
Nicolas Thompson ◽  
...  
Keyword(s):  
Information Technology ◽  
Health Information Technology ◽  
Health Information ◽  
Health Systems ◽  
Self Efficacy ◽  
Information Technologies ◽  
Technology Development ◽  
Patient Characteristics ◽  
Consumer Health Information ◽  
Consumer Health

BACKGROUND Consumer health information technology can improve patient engagement in their health care and assist in navigating the complexities of health care delivery. However, the consumer health information technology offerings of health systems are often driven by provider rather than patient perspectives and inadequately address patient needs, thus limiting their adoption by patients. Consideration given to patients as stakeholders in the development of such technologies may improve adoption, efficacy, and consumer health information technology resource allocation. OBJECTIVE The aims of this paper were to measure patient interest in different health system consumer health information technology apps and determine the influence of patient characteristics on consumer health information technology interest. METHODS Patients seen at the Cleveland Clinic Neurological Institute were electronically surveyed on their interest in using different consumer health information technology apps. A self-efficacy scale, Patient Health Questionnaire-9 depression screen, and EuroQol 5 dimensions health-related quality of life scale were also completed by patients. Logistic regression was used to determine the influence of patient characteristics on interest in consumer health information technology in the categories of self-management, education, and communication. RESULTS The majority of 3852 patient respondents had an interest in all technology categories assessed in the survey. The highest interest was in apps that allow patients to ask questions of providers (3476/3852, 90.24%) and to schedule appointments (3211/3839, 83.64%). Patient interest in consumer health information technology was significantly associated with greater depression symptoms, worse quality of life, greater health self-efficacy, and smartphone ownership (P<.001 for all listed). CONCLUSIONS Patients should be viewed as active stakeholders in consumer health information technology development and their perspectives should consistently guide development efforts. Health systems should consider focusing on consumer health information technologies that assist patients in scheduling appointments and asking questions of providers. Patients with depression should also be considered for targeted consumer health information technology implementation. Health self-efficacy is a valid predictor of consumer health information technology interest and may play a role in the utilization of consumer health information technologies. Health systems, broadly, should put forth greater effort to understand the needs and interests of patients in the consumer health information technology development process. Consumer health information technology design and implementation may be improved by understanding which technologies patients want.

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