Target Setting for Technical Requirements in Time-Stamped Software Quality Function

2010 ◽  
Author(s):  
Xiaoqing Liu ◽  
P Inuganti ◽  
K Noguchi ◽  
Y Kyoya
Keyword(s):  
Software Quality ◽  
Target Setting ◽  
Quality Function ◽  
Technical Requirements

A quantitative approach for setting technical targets based on impact analysis in software quality function deployment (SQFD)

2006 ◽  
Vol 14 (2) ◽  
pp. 113-134 ◽  
Author(s):  
Frank Liu ◽  
Kunio Noguchi ◽  
Anuj Dhungana ◽  
V. V. N. S. N. Srirangam A. ◽  
Praveen Inuganti
Keyword(s):  
Software Quality ◽  
Quality Function Deployment ◽  
Impact Analysis ◽  
Quantitative Approach ◽  
Quality Function

Technical target setting in time-stamped quality function deployment

2006 ◽  
Vol 17 (2) ◽  
pp. 149-177 ◽  
Author(s):  
Xiaoqing (Frank) Liu ◽  
Praveen Inuganti ◽  
Kunio Noguchi
Keyword(s):  
Quality Function Deployment ◽  
Target Setting ◽  
Quality Function

scholarly journals ANALISIS PERBAIKAN KUALITAS PELAYANAN DALAM UPAYA MENINGKATKAN KEPUASAN PELANGGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT (STUDI KASUS CAFE XYZ RAWALUMBU)

2020 ◽  
Vol 1 (2) ◽  
pp. 89-100
Author(s):  
Chusnul Chotimah ◽  
Alloysius Vendhi Prasmoro ◽  
Denny Siregar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Fast Food ◽  
Quality Function Deployment ◽  
House Of Quality ◽  
Quality Function ◽  
Technical Requirements ◽  
The Matrix ◽  
Fast Food Restaurants ◽  
Voice Of Customer

ABSTRACT Culinary business in Bekasi is growing more and more, both cafes or other fast food restaurants. This encourages entrepreneurs, investors to do culinary business. One of the fast food culinary businesses is the XYZ cafe. This study discusses the analysis of service quality in XYZ cafe about voice of customers to increase customer satisfaction at XYZ cafe. The purpose of this study is to determine the priority scale to increase the customers satisfaction based on the voice of customer and know what technical requirements should be given by cafe XYZ to does what customers need . The method used is the QFD, using the matrix house of quality. The results of this study are 15 Voice OF customer attributes that have also been sorted by priority scale of improvement, with the first priority being the taste of delicious and fresh and there are 8 attributes of technical requirements. Keywords: Service Quality, Voice of Customer, customer satisfaction, Quality Function Deployment (QFD), House of Quality

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